LaserJet Pro M275 TopShot: Scanning question/icon

I use Windows 8.1 (64-bit) and I have a printer HP LaserJet Pro M275 TopShot.  When I got my HP computer, I got a HP scanning icon which I could click and scan easily and also to scan multiple pages into a single document.  I recently had to get a new computer, which is a Dell, and now she just a scan icon and I can scan only 1 page... If I want the 2nd page, I have to save it in another document.  There is no option to scan another page that I used to have.  It only allows me to choose the file type, color mode, resolution and "save to...". ", nothing else.  The used scan automatically appears on the screen and I could crop for how I wanted to only it.  It does not now.   How can I get this back to the way it was?  Thank you!

Hey @2CatsonEmerald,.

I understand that you are having problems when your TopShot HP LaserJet Pro M275 MFP scanning to your computer Windows 8.1 that your HP scanning software is missing some crucial features that you had on your old computer. I would like to help you today with this problem of HP scanning software. Can I please you follow the steps below.

Step 1: Remove the drivers:

For the purposes of troubleshooting, it is essential that we have a clean slate to work with. I will, you remove all traces of your HP Laserjet in your computer Windows 8.1. If you use a wired USB between your computer Windows and Laserjet, please unplug this cable now.

  1. Open your Start screen by selecting the Windows icon at the bottom left of your computer screen, or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. On the start screen, type programs and features. Click on programs and features to run
  3. In the window programs and features will populate a list of the programs installed on your computer. Scroll through this list and find your HP Laserjet.
  4. When you see your HP Laserjet, click it and select Uninstall
  5. Please follow the prompts on the screen to complete the uninstallation. Once the uninstallation is completed successfully, please close the window programs and features and continue to the next step.

Step 2: Remove temporary files:

  1. Open your Start screen by selecting the Windows icon at the bottom left of your computer screen, or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. On the start screen, type run. Click on Run to launch the run dialogue box.
  3. In the run box, type %temp% , and then click OK
  4. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  6. Close the Temp folder when it is empty
  7. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: Install the device:

  1. Please click here to download the latest drivers for your HP Laserjet Printer
  2. Once the download is complete, follow the prompts on the screen to install your printer
  3. Once installation is complete, please try the scan function to check if all your scan options are returned.

Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

Tags: HP Printers

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