Lightroom 5 activation

I bought lightroom 5 teacher edition Download map of pc world two years back. only just try to activate it now. filled out the form and sent the proof to be a teacher. fill in each box on the form, but I keep getting emails saying I didn't send the coupon code or order number? What do these? He says they are on the left side of the cover of the dvd? It should be an alphanumeric code at 22? I got a download card. Help!

Redemption code help

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