Lightroom Mobile account expired even if CC membership is active.

People,

I spent several hours on the phone (for most pending) for the same problem, so if this message appears as hostile, please don't take it like that. I'm frustrated with the level of telephone assistance "" I received for a few days. My Lightroom app appears as 'expired' when I try to log in. For some background... I've been on photography and recently upgraded plan updated comprehensive plan of CC. For that to happen, "hotline" had me cancel my photo package and then buy the complete plan of the CC. After a sign out / connection on my computer, everything was fine. The problem is with Lightroom Mobile on my Galaxy Edge 6. Now, I've uninstalled, reinstalled, reset the phone and tried fresh install on other android devices to get the same message that my subscription is expired. I can access the CC app on the android... but not Lightroom Mobile. After all is said and done, people to 'support' phone informed me that my only course of action was to contact an EXPERT via these forums. This seems like a strange model to support customer (I even had to find forums on mine) when it comes to climbing of a problem. That being said, I stay semi full of hope that the software I pay for every month can actually operate at a given time. Any help at this point would be greatly appreciated.

Kind regards
Gannon

P.S. this just in: LR is now inform that LR mobile subscription is expired. How is this possible given the fact that I am in LR with a subscription of the CC?

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Post edited by: Gannon Buford

Hi Seth, please read this article... Mobile Lightroom bought not available to members of the teaching of Kivuto

Redeemed from Kivuto creative cloud membership does not include access to the mobile service to Lightroom

-

Guido

Tags: Photoshop Lightroom

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