Lightroom updated without a doubt a step in the wrong direction!

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• My Lightroom update serial number 5 appearing only on the my products page. unnecessary support chat

  I bought a license of Lightroom 5 upgrade July 25.  I got a confirmation e-mail but my serial number is displayed on the order summary page after purchase.  I tried to register the serial number several times through the page of my products, but for a reason that was not appear serial number, even if the registration process present a successful result.  In addition, the Adobe products purchased in the Adobe store must be automatically registered according to the Adobe web site.  Apparently it must have failed.  I need to reinstall Lightroom 5 but the serial number still does not show up on top of the page my products.  I just spent an very frustrating of an hour with the cat 'Live' Adobe, who has done nothing but send me in circles and repeat the same canned answers over and over again.

  I am currently on hold with "hotline", but I am not optimistic because I've been waiting for 28 minutes.  The only other option support was a link on this forum, where this post.  I hope someone from Adobe can retrieve my serial number and contact me.  Otherwise, my only other option will be to contact VISA and open a support ticket.

  My comical-if-it-weren't-so-sad conversation with Adobe support:

  Hi, there are 36 customers online in front of you. We will be with you as soon as possible. Thank you for your patience.

  Hi, there are 35 client (s) online in front of you. We will be with you as soon as possible. Thank you for your patience.

  Hi, there are 31 client (s) online in front of you. We will be with you as soon as possible. Thank you for your patience.

  You are now talking to Bhagawan.

  Fanny: Hello! Welcome to the Adobe Customer Service.

  Joel: Hello

  Bhagawan: Hi Joel.

  Joel: I have to reinstall Lightroom 5 but my serial number is not displayed remotely in my products and Services on the Web site

  Joel: I bought a Lightroom 5 upgrade in July

  Fanny: I'll be happy to check and help you with this question.

  Joel: For some reason any registration of the product does not appear under my account. I have my VISA transaction info if it helps you to find my purchase.

  Joel: thank you

  Fanny: I'll be right with you.

  Joel: Okay

  Bhagawan: Okay.

  Bhagawan: Can I know the e-mail address, please?

  Joel: *.

  Fanny: thank you.

  Bhagawan: Let me check on that.

  Stephanie: For security reasons, could verify your full name and address of billing on your account please?

  Joel: ensure that:

  Joel: Joel *.

  Joel: *.

  Fanny: Thank you Joel.

  Joel: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on my products and service information to retrieve the serial number.

  Joel: I see that Lightroom 4... No Lightroom 5.

  Joel: But I'll try

  Joel: Give me a sec

  Bhagawan: sure.

  Joel: Nope... still shows that Lightroom 4

  Joel: Products in use Version registration platform when Lightroom 4 Mul October 4, 2012 to register new products

  Bhagawan: Okay.

  Joel: Don't know why it is not show my driver's license, upgraded to Lightroom 5

  Bhagawan: Please give me a minute or two.

  Joel: Okay

  Bhagawan: sure.

  Fanny: Thank you to stay online.

  Joel: np

  Joel: Joel, in this case, I put you this cat to our team in order to check and help you with the serial number.

  Joel: Okay

  Bhagawan: Please stay on the line.

  Joel: Okay

  Please wait while I transfer the chat to the appropriate group.

  You are now chatting with Naveen R.

  Native r: sorry for the wait. Please stay online.

  Native r: Hello! Welcome to the Adobe Customer Service.

  Joel: Okay

  Joel: Hello

  Native r: Hi Joel.

  Native r: I understand that you are unable to locate the serial number.

  Joel: I bought Lightroom 5 on July 25, 2013, as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number does not appear in the page products and services.

  Joel: I looked through my e-mail receipts and could not find an order confirmation (or whatever it is Adobe on my recent purchase.) After purchasing the upgrade, the serial number is displayed and I thought that I had recorded using Adobe account portal

  Joel: Apparently, it did not work. I have my VISA if necessary transaction information.

  Native r: thanks for the information.

  R: Naveen, I'll be happy to check and help you with that.

  Joel: thank you

  Joel: As I said to the agent, when I entered my products on the portal of Adobe, I can see my Lightroom 4 info, but the Lightroom 5 upgrade info is not there.

  Joel: a = go

  Joel: sry

  Native r: thank you for waiting. A moment please.

  Joel: Okay

  Naveen a: I'll be right with you.

  Native r: sorry for the wait. Please stay online.

  Joel: Okay

  Native r: thank you for waiting. A moment please.

  Native r: sorry for the wait. Please stay online.

  Joel: It will take a lot more time?

  R: Naveen let me check on that.

  Joel: Are you living?

  Native r: I'm sorry due to the error of the application that I'm unable to check on that.

  Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter

  Native r: I'll give you the steps to find the serial number on your Adobe account.

  Joel: I already know how to look for a serial number. The problem is that it does not appear in the Adobe account portal.

  A: Naveen please log in under another browser.

  Joel: Ever tried. Used IE then Chrome

  Native r: remove the cookies your browser update.

  Joel: Same problem

  Joel: Please provide me with a number to call

  Native r * one time that you sign in to the Adobe account, click on "My products" under the "my products and services.

  Naveen a: *, You can locate the serial number that you have saved.

  Joel: I already have.

  Joel: It is NOT listed

  Joel: which I said in the last 40 minutes +.

  R: Naveen can I know the address of e-mail that you connected to Adobe account?

  Joel: *.

  R: Naveen thanks.

  Joel:...

  Native r: thank you for waiting. A moment please.

  Native r: I see that your serial number is registered under your account.

  Joel: Lightroom 5

  Native r: I will give you the serial number by email after the end of that conversation.

  Joel: Okay, but please make sure that this isn't Lightroom 4 but my serial number Lightroom 5

  Native r: Yes. Due to a technical error, you are unable to locate him.

  Joel: ok please send serial number

  Naveen a: sure.

  A: Naveen is another thing I can help you?

  Joel: No.

  From left to right: you're welcome.

  Native r: please contact Adobe. We are available 7 days a week, 24 hours a day. Good bye!

  This chat session is over.
  Please contact Adobe.

  OK, I was able to recover my previous system image and fortunately it seems that you can get the serial number of the help-> System Info.  I tried to save the serial number again through my products page and while he said that the registration was successful, we'll see.  At least I should be able to install LR5 on my new machine now.

  Edit:  I also just found out that the serial number is listed under my orders, but not under my products.  Weird.  In my defense, I never thought to check the history of my order because I never received a confirmation email and the order has not been listed after purchase even as late as mid-August (when I checked last.)  Very strange but it's all good now.

  Edit #2: OK now I feel stupid.  I just got an email from Naveen with a real support AND if the correct serial number.  So, I was wrong.  Live Chat process still feel incredibly long with a few responses apparently canned / automated, but, in fairness, he did get back to me.  Thank God I washed my feet today...

• Adobe Lightroom recording without number in series (but with the box in which it was purchased.)

  I got Adobe Lightroom as a gift about a year ago. I thought that I had it installed on my computer, but when I tried to open it a few days ago it prompted me to license and enter it again. The problem with doing this, it's that I can't find my card with the serial number. I have the boxes and some of the documents that were included, but I can't find the card with the serial number. Is it possible for Adobe to help me get my product up and running without my serial number?

  Hi Emily,.

  Please see this link:

  Quickly find your serial number

  Let me know if it helps.

  Concerning

  Megha Rawat

• Limits to overcome more than 2147483647 steps in the same direction

  I sbRIO 9601 with module 9512, P70360 to the power of the engine and motor drive not T21NRLC-LDN-NS-00 stepper. sbRIO works in Scan Mode. The application requires that the engine will work continuously for a long time (over a month) to 600 rpm. Everything would be OK, but after the engine stops 2147483647 steps (i.e., after about 13 days to 200 steps/rev). I think it happens because of problems 323627, 312567 in http://www.ni.com/white-paper/13254/en or something similar. What is a fatal error for RIO systems with the readers of the step and SoftMotion API? And this error exists in the system based on the PXI as PXI-7332 module and the API OR-Motion?

  Hello

  I just ran a test accelerated with the 9512 and SoftMotion 2011SP1f1 and got to 5 000 000 000 steps without fault (and I'm sure I could go further). When I rebooted the cRIO, the scan engine is not fault. According to these results, I would recommend upgrading to SoftMotion 2011SP1f1.

  Thank you

• Hi, I am trying to update my Vostro 1000 video card, can't seem to find a way to update. Can someone point me in the right direction?

  To be precise, I need an accelerated OpenGL mode

  I need to play a game,

  Hi Anthony Pieczko,.

  You can see the below mentioned article and check if it works.

  Tips for solving common driver problems

  http://Windows.Microsoft.com/en-us/Windows-Vista/tips-for-fixing-common-driver-problems

  You can also see the following articles for more information on the update of drivers:

   

  Looking for drivers

  http://Windows.Microsoft.com/en-us/Windows-Vista/finding-drivers-what-to-do-when-your-hardware-wont-work-with-Windows-Vista

   

  Updated a hardware driver that is not working properly

  http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

   

  Update drivers: recommended links

  http://Windows.Microsoft.com/en-us/Windows-Vista/update-drivers-recommended-links

  Let us know if it helps.

• Update of Lightroom 5.7.1 with Server internal to the Adobe update

  I was able to implement an internal server in my studio to manage all the downloads and a single iMac update and then deploy on others.
  Everything works well except for Lightroom, which I can't see the updates. I am still with version 5.6, because it seems that the internal server downloads updates of lightroom (so I don't get notification of update of the iMac to customer).

  Because of updates to lightroom via the internal server? Or do I have to install it manually?

  I tried to download the 5.7.1 Update site and install it on a single machine, but he asks me the serial number.

  Gianni,

  We use RUM but pull down updates directly from Adobe. Lightroom is one of the applications that does not affect the Update Manager (like Acrobat, CC Desktop App and, I think, Muse). Our laboratory systems are all built with the installers, created by the Packager CC tool and are anonymous (under license with the tool of serialization and deployed without the desktop application). When the releases a new version of Lightroom, I found that I need to create a new installation package. On Mac OS, it works very well. For Windows, I found that I have to re - serialize the system after installing the update to Lightroom. So, I built this step in the Setup commands script that I use.

  I hope this helps. I spent the better part of an afternoon to find it the first time that I had to deal with it.

• I received a notification that there is updates Lightroom.  However, it seems that Adobe is trying to force me to creative cloud.  Is there a way to get these updates without subscribing to creative cloud.

  How can I get updates without subscribing to creative cloud ambient light.  I never had problems before.

  Adobe tries to force clients to subscribe to creative cloud.

  LR 6 is not a free upgrade for holders of lr (non - cc) 5.  However, they can buy the upgrade products

  for cc subscribers, upgrade to lr 6 (aka lr cc 2015) is free through their office cc application.

• Can't update without Windows of self-destruction!

  After the update a few weeks ago... Bad software removal tool... My father PC had white exclamation points all on that screen P.O.S.T.... then the screen would go and NOTHING...! Restart, and then go to the Startup Repair tool... Windows Startup Repair tool cannot fix... you want to restore?... long story short... so the only thing that worked was a REINSTALL FACTORY...

  NOW... I can't update anything... Update Windows and not even a no driver for the graphics card! If I... I will return to white exclamation on fullscreen P.O.S.T.... then NOTHING... points! I've restored the system several times and tried to update, only to have this accident to happen once I update... There's something like 83 updates and it's too much to try to step up to the problem... Heck I think is not yet get it until the first service pack!

  On top of OFF... Microsoft tool for support does not even recognize its product ID... even when I enter it manually... all YES, I'm in the correct information!

  As you can imagine, it's really a bad situation and bad support (no I don't want to pay Microsoft an another $50) it made it worse. After buying Windows since Win95, Xbox, 4 Xbox 360 (thanks to free material you knew was broken) and a Zune... I really think to change and do not return!

  Someone at - he lived it and managed to isolate the problem... I have the exact system he has, even screen, same graphics card, etc... and I am able to update without ANY problem!

  Thanks in advance! And sorry if I'm angry... I worked on it for about the last three weeks!

  Dan

  If you have a brand of computer, HP, Dell, etc, you are not eligible free Microsoft Support.

  All support is the manufacturer of your computer.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://support.Microsoft.com/kb/971058

  How to reset the Windows Update components?

  http://www.Microsoft.com/downloads/en/default.aspx

  Also, try to put the KB numbers in the search at the above link > then download them manually.

  If the above does not solve it:

  Windows Update Forum:

  It comes with Vista, upgrade install and activate Forum.

  You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:

  http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

  When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.

  In this way, you will receive the best help.

  See you soon

  Mick Murphy - Microsoft partner

• 5.7.1 Lightroom updated to 6

  I can be updated without having to buy a monthly pass for Lightroom 6?

  Yes, but you must purchase the upgrade.  That is to say, it is not free.

  Software & Services

• I have trouble to get past step 1 in Lightroom getting up and running. Have spent the last 5 hours on it and very little hair left. Anyone out there to help?

  I have trouble to get past step 1 in Lightroom getting up and running. Have spent the last 5 hours on it and very little hair left. Anyone out there to help?

  Hi Craigb89524984,

  I saw your Adobe ID (email address) you used to post here on the forums and found that a subscription to creative photography Cloud inscribed on it.

  We will be happy to help you, but before that, there are a few information such as:

  What is the exact error code/message, if you found one? Please attach a screenshot. See, FAQ: how to capture and after a video screen or blow?

  What operating system you are using with his version?

  Until then, check out the links below:

  Download and install Adobe Lightroom CC

  Error in downloading, installing or updating Adobe Creative Cloud applications

  Troubleshoot Adobe Creative cloud download, install and update questions

  You can also analyze the log files to find out the root cause of the problem: Troubleshooting Adobe Creative Cloud install problems with log files

• Just did the Lightroom update to 2015.4 and now I can not launch LR. "Met Lightroom user authorization problems."

  Just did the Lightroom update to 2015.4 and now I can not launch LR. "Met Lightroom user authorization problems." I hit the repair button continue and I get a message that Adobe is unable to solve the problem, I have to do it manually. I followed the steps to allow permissions for preferences and Adobe and Caches and always LR launch. Help!

  Hi Mariej,

  If please check the following link and let me know if it helps: Lightroom has encountered problems of the user's permissions. Bridge of Photoshop Lightroom crashes or hangs at the launch

  Kind regards

  Tanuj

• I have a cloud of account creation and I want the last update for lightroom cc because I have a new camera the Olympus pen 7. Now, I can't open RAW images in lightroom cc my account number 800-832-6687 IRL (by payment)

  I have a cloud of account creation and I want the last update for lightroom cc because I have a new camera the Olympus pen 7. Now, I can't open RAW images in lightroom cc my account number 800-832-6687 IRL (by payment)

  Office CC lists the applications as "up to date" when they are not

  -http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  - and added the step https://forums.adobe.com/thread/1529654

• How to check the Lightroom updates.

  How to check the Lightroom updates.  I have a version 6.2.1 stand-alone.  When I go to the help tab and click on updates, she wants to connect to the CC.  I don't want to join the CC.

  Also, I hate the new interface to import.  It makes some assumptions about what you want to import.  I have to go through several steps just to import a picture of my office. I had no problem with the former.  Why was changed?  I hope that Adobe comes to their senses and and simplifies the interface to import again.

  LR 6 wants you connect to check your license, not join CC.  You have the latest version of this day, and you check the updates correctly.  You can also see the announcement on this forum area to see what is the latest version of LR.  You can disable the new Panel to add Photos into LR / preferences / general.

• Problem with the installation of Photoshop and Lightroom updates

  Hello.

  I have a MacBook Pro with new hard drive and the only software that is Mac OS X Yosemite 10.10.3.

  I downloaded Creative Cloud App, login with my ID Adobe, checked the web site of CC my status as my plan is active and start the download and installation of Photoshop and Lightroom. Both programs have been installed in front of each app appeared an update button. But when I pressed the button to update, I got an error message: "cannot happen on the Adobe servers / please check your firewall settings and try again in a few minutes."

  

  I have log creative Cloud App, reboot my laptop, connect and try again, but the update failed

  

  I do not use any firewall in the firewall preferences system is disabled, my host file is clear

  (it's here)

  ##

  # Database host

  #

  localhost # is used to configure the loopback interface

  # When the system boots.  Do not change this entry.

  ##

  255.255.255.255 broadcasthost

  : 1 localhost

  FE80::1% lo0 localhost

  

  Then I turned off wi - wi and connect to the Internet (wired connection) cable. But I still can't install any update. But I can install any other software. When it comes to the update - the same "unable to connect to the Adobe servers.

  If I go on the Direct download site, complete all 7 steps and try to download any application, I get the error screen (and I try to any browser):

  

  So, my question is - how can I install updates?

  http://swupdl.Adobe.com/updates/OOBE/aam20/Mac/AdobePhotoshopCC2014-15.0/15.2.2/Setup.dmg

• Hi all, I have 5 LR I purchased with a serial number and a week ago I got the message about a new update, I want to get LR 6 but not the creative cloud, LR4 LR5 to last time it was just an update without having to buy the creative cloud ,

  Hi all, I have 5 LR I purchased with a serial number and a week ago I got the message about a new update, I want to get LR 6 but not the creative cloud, LR4 LR5 to last time it was just an update without having to buy the creative cloud is it possible to LR5 LR6 to? Thank you very much.

  Jeffrey

  Yes, you can buy Lightroom without subscribing to Adobe Creative Cloud.

  To purchase an upgrade to Lightroom 6 from a previous version, please see this link: products .  Scroll to lightroom and click 'buy '. Then click on the selectable text next to "I want to:" and select "upgrade". In the drop-down list, select the version that you are upgrading.  I hope that help.

  Best regards

  Guinot