Lines every 1/8 inch when printing photo collage.

Horizontal lines on my photo collage pprints.  The lines are 1/8 inch and appear on the top of page 1/3 of the page. I just bought my HP Envy 5530 all-in-one printer.   I had the same problem with the Photosmart 6510 except the lines were 1/2 inch apart & continues to the bottom of the full page.  both printers work fine for print ordinary & copy. If this problem cannot be solved, I'll have to return the 5530 still under warranty.  I tried all the troubleshooting suggested on the site and as suggested by the representatives via telephone, who do not understand the problem!

Hello

Each generation of printers requires a different software. New printers to print HP Photo Creations software. This software should be on the CD that came with the printer or you can download it from the following link:

http://www.HP.com/global/us/en/consumer/digital_photography/free/software/photo-creations.html

Kind regards.

Tags: HP Printers

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