loading full version of the software of HP officejet 4500 problems

Hello

I'm trying to load the software full version (OJ4500vG510a-f_Full_13_en) for my officejet 4500 HP. I can load the limited version, but the full version does not load. It is suspended on control systems. I did level 3 clean several times, I've defragmented, interpreter restoration system and cleaning system. It just seems odd that it will load the limited but not complete. My reason for wanting the full version if I can get the solution center software and be able to scan. With the limited version, I can print fine but the scanner does not work. I use Windows Vista.

Thank you

Hello
Follow the steps below and check if it solves the problem:

1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Select until I restart the PC and confirm by clicking the button turn off.

Now, try to reinstall the HP software and check if the installation goes as planned.

If the problem persists, continue following the steps below:

2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
7. run the installation file and check all difference.

Kind regards
Shlomi

Tags: HP Printers

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