Log off of Windows XP, used to take just a 'start' > action 'disconnect '. Now, it takes 2 tries. What could be the cause?

I had my Windows XP system since late 2004.  Started by Microsoft Suite Office 2003 and were updated on the way to the 2007 Office Suite.  Several months ago, I started having trouble get demand to 'leave' to work properly.  Previously it took 1 try (start > disconnect) to return me to the real stop screen.  Now on the first try, the "flutter" desktop icons, but the screen does not recognize the request.  TThen I need to redo the request, then it will go to the closing of the screen.  An update of Microsoft somewhere along the way could cause this?  I worry, someone could have gained you will join somehow and's ' to watch' my activities.  I have Norton 360 V5 security.

If it's a Microsoft update that causes the problem, people around the world who have installed Microsoft updates would scream their heads off, and they are not.

Have you run your system with completely disabled or uninstalled Norton completely (using the removal tool, which you can download) to see if it is indeed Norton?  You can always reinstall Norton again, but I think that most of the aid here will tell you that sometimes Norton can cause particular problems.  I would ditch it at least temporarily out of the equation so that you don't ask about it.

If you start using safe, Norton should not charge anything, so your system behaves in Mode safe?

And all just because Norton says that your system is clean, does not mean that it is clean.  It simply means that Norton doesn't find anything he knows.

No single antivirus scanner seems to know everything, so it is prudent to have more than one good AV weapon in your arsenal... and sometimes new virus definitions come out several times a day (for some AV products).  Norton knows everything, I assure you.

Here are some scanners free good reputation than circles run around Norton.  I would consider at least let take a look at your system and you can uninstall them if that is your desire.

Download, install, update and do a full scan with these free malware detection programs:
Malwarebytes (MMFA): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
They can be uninstalled later if you wish.

Shutdown problems also make me think of video drivers, then you can show us what you have if you follow these instructions:

It could be useful that we know a little more on your system, since MS Answers forums doesn't request system information when a new question is asked:

Provide information on your system, the better you can:

What is your system brand and model?

Your system have IDE or SATA disks?

The afflicted system has a working CD/DVD (internal or external) drive?

You have a true bootable XP installation CD (it is not the same as any recovery CD provided with your system)?

If the system works, what do you think might have changed since the last time it did not work properly?

Now make some clarifications:

Click Start, run and enter in the box:

Msinfo32

Click OK, and when the system info summary appears, click on edit, select all (Ctrl-A), copy (Ctrl-C) and paste (Ctrl-V) the information back here.

For information about video drivers, expand components, click view, click on edit, select all, copy and then paste the information here.

There will be some personal information (such as the user name and the name of the system), and anything that turns information private for you, simply delete the pasted information.

This will minimize back Q & A and eliminate guesswork.

Tags: Windows

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