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• I was already charged for fees this month, yet he says that my plan has expired?

  My bank account shows clearly that I have been accused of the monthly fee of $21.34 for the plan of the Adobe Creative cloud on 2 June. I was not able to use one of my programs adobe for a few days now, because Adobe says that my plan has expired. I tried contact someone by CAT four times now and have waited more than 10 minutes each time without help. I NEED IMMEDIATELY these programs for the school. In fact, I'm currently behind on my work of school because of this problem. Needless to say, I am not a happy customer now. Would someone please help me solve this problem since apparently nobody wants in the Chat support.

  Hello, doctor McCoy,.

  According to your email address on the Adobe Forums I see there was a charge on May 2, 2015 for which you received a refund on May 15, 2015 to $21.34 as it was a duplicate purchase then sup was canceled.

  Are there any other email address on which you purchased the product for which there was a charge on June 2?

  Concerning

  Bianka Attre

• I can't download Premiere Pro because it says that my trial has expired

  I recently started to pay for creative cloud single app (premiere pro), but I can't download the program because he continues to say that my trial has expired. How then do the software?

  Contact the customer service

• All my applications cs6 will work is because it says that my subscription has expired...

  I bought the CS6 Premium years and they worked very well.   However, now when I try to run them, they does not work because it says that my subscription has expired, but subscriptions Apps products were not!

  How can I fix this so I can run my apps that I paid a lot of money for?

  Have you had a test of a program of Cloud?

  Cloud of reading resumes https://forums.adobe.com/thread/2089127 for ideas (see answer #1).

• I got a message from paypal saying that my plan has expired. I tried to renew my subscription and update my details however it does not work. What should I do?

  I got a message from paypal saying that my plan has expired. I tried to renew my subscription and update my details however it does not work. What should I do?

  A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help

  -Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html

  or

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• My lightroom says that my trial has expired, but I have never had a trial. I bought Lightroom 6 (CD version only, office) and installed on my computer. Now I can't import pictures and it'e telling me my trial happened to expire. Help, please.

  My lightroom says that my trial has expired, but I have never had a trial. I bought Lightroom 6 (CD version only, office) and installed on my computer. Now I can't import pictures and it'e telling me my trial happened to expire. Help, please.

  License with the serial number of the disk, which is usually inside the box.

  https://helpx.Adobe.com/Lightroom/KB/serialize-Lightroom-CC-trial-to-activate-as-Lightroom - 6.html

• I get an error message that says that my subscription has expired, even though its April 2016 expiration date. Can help you?

  I get an error message that says that my subscription has expired, even though its April 2016 expiration date. Can help you?

  There is a billing problem, the payment is not passed through last month, you have changed the map, please wait 24 hours and get the updated status.

  Concerning

  Stéphane

• Why do we say that my subscription has expired?

  I have installed on my computer and downloaded indesign app, but when I want to open it, it says that your subscription has expired. What is everything? We have a team account and everything is set in law. It is said to ask the administrator. I don't have the connection as an administrator but I don't know what the problem is. Help!

  Hello Tracy,.

  Please check the help below document:

  'Renew your membership' window appears when you launch a creative cloud application

  Kind regards

  Sheena

• Illustrator CC 2014 stopped working as it says that my trial has expired.

  Illustrator CC stopped working as it says that my trial has expired and he lets me is no longer using it.

  I have an account that charge me every month.

  I have re-installed Creative Cloud Desktop or Illustrator CC without success as an Illustrator always says that my trial is over and I have to buy it before you continue.

  I am now in a position where I may not use the software and am still paying for it.

  I've been on with the help of Adobe for more than 1 hour and a half to no avail. I use a Macbook Pro 2011.

  His late night here in the United Kingdom if someone answers it will be 12 hours or more before answering.

  Thanks in advance.

  You're welcome, shokurei.

  The issue has been here several times, with no confirmation of any solution. I tried to search a few times, also among the Adobe help pages.

  You can try the 2 Solution here (you have visited through 1), which describes a different but possibly related problem:

  'Renew your membership' window appears when you launch a creative cloud application

  This page may also be relevant:

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  I hope that you report your findings.

• I joined Photoshop CC on 2014.11.24, HKD68 to pay by monthly throgh of my credit card.  just today, I can't use CC Photoshopp any more, because it says that my subscription has expired.  What can I do?

  I joined Photoshop CC on 2014.11.24, HKD68 to pay by monthly throgh of my credit card.  just today, I can't use CC Photoshopp any more, because it says that my subscription has expired.  What can I do?

  Hi wine,

  Please see the help document:

  https://helpx.Adobe.com/creative-cloud/KB/license-this-software.html

  Kind regards

  Sheena

• Hi, my trial version of Lightroom 5 has expired recently and I bought now fully. I downloaded the CD on my Mac, but when I open again the Lightroom application, it always says that the trial has expired. Does anyone know how I can update so I c

  Hi, my trial version of Lightroom 5 has expired recently and I bought now fully. I downloaded the CD on my Mac, but when I open again the Lightroom application, it always says that the trial has expired. Does anyone know how I can update so I can finally use again? I appreciate really all help! Thank you!

  Joanne, please remove your current installation of Photoshop Lightroom by using the uninstall program located in the/Applications/Utilities/Adobe Installers.

  You will then want to download Adobe Photoshop Lightroom 5.7.1 of Adobe - Lightroom: for Macintosh.  The update contains the entire application.  Photoshop Lightroom cannot be installed through the Adobe Creative Cloud Desktop application and still be allowed with a serial number.

• I bought adobe acrobat, but every time I try to open it I get a message saying that the trial has expired

  I bought adobe acrobat, but every time I try to open it I get a message saying that the trial has expired.

  Acrobat successfully downloaded.  no problem.  but it does not open.  don't give me the error message that trial has expired and I want to buy it.  I already bought so... I'm stuck.  I tried closing everything down and start again (twice) always the same error.  tried to re - download. no help.  any ideas?

  It gives you an option to connect or upgrade this software under license. If yes click identify you / license of this software to go further and turn it on. If it's a perpetual license activate by entering your serial key and connecting and if it is a subscription then just sign in with your Adobe it will activate a said.

• The creative cloud on my computer does not recognize my purchase of Acrobat Pro DC. It keeps saying that my trial has expired

  I downloaded a demo of DC Pro, which has now expired and just recently purchased an annual membership.  When I open the creative cloud, it says that I need to buy CDS to use however on my account, I bought DC.  I have sign-in/disconnected, DC Pro uninstalled and reinstalled and still do the same thing, asking me to buy DC Pro

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Big fail: CC says that my subscription has expired, but it will expire August!

  I have a subscription that will expire on August 17.

  But my client says my subscription has expired.

  Why?

  I need to work

  That's what the CC for the team, please contact our support chat to http://adobe.ly/yxj0t6

  Concerning

  Baudier

• I have LR stand-alone license with LR 6.3 when I open it says that my trial has expired.  I bought and ibstalled LR with a SER. No.  Why do I get the message that the trial has expired

  I have a standalone version of LR 6.  I bought and installed with a serial number.  After a few updates, I get a message that the trial has been exceeded.  I have to remove the trial expired message?

  Please see a Learn how to enable or disable Adobe applications to activate your product.

  In the case of any problems, you can view Adobe to solve the problems of activation and deactivation of the questions

  Concerning

  Hervé Khare