Looks like I've had photoshop for windows instead of mac, how to fix this?
just bought photoshop and it seems to be a version of windows and will not download on my mac. Help, please.
You can go here to swap for the mac version
Product order | Platform, language Exchange
Tags: Adobe
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I bought elements 14 for windows instead of Mac how this can be fixed?
How can I get my download of 14 elements sent me for my Mac it was sent to me for Windows?
Thank you
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Get help from cat with orders, refunds and exchanges (non - CC)
http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
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Help! Just downloaded first for Windows instead of Mac OS...
Hello! You just purchased Premiere Elements and Photoshop Elements, but ordered download for Windows instead of Mac... I have not started the download again (just registered products)... How can I switch to the Mac platform without having to contact the telephone customer service (it's the weekend)?
Thank you, G.
guillaumeM
It's not Adobe, but rather mainly to a user forum. You need to contact Adobe online orders to set the agenda.
Please use the following link
or
Return, cancel or change an Adobe order
Both can take you to the same place, but I would start with the first (that Adobe online orders of cat is listed as active at this time with this route).
Please let us know what your schedule allows.
Thank you.
RTA
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It sets obtained :-) Sorry for the delay
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Unable to access Active libraries on a CC applications, IE. Illustrator, Photoshop, Indesign...? How to fix this?
Hello
Please see the links below for help:
Navigate, sync and manage the assets of the Adobe Creative Cloud
Error: "unable to sync files" in the cloud of Adobe Creative
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bought photoshop element 13 for windows instead of mac (not bought)
Please, how can I change the element of photoshop 13? because I bought the wrong one.i bought a version of windows instead of mac OS X, yosemites version.please, how can I get the mac version? Thank you
No need to worry, in this case, you must contact Adobe customer service.
They will certainly check and fix this problem:
Click the button still need help, and then select the Chat option.
Or
You can also try with the link below:
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Product code buy Photoshop elements for Windows instead of Mac!
I have come to buy Photoshop elements 14 and downloaded on my Macbook Pro.l reception I received by e-mail gives a product code for Windows not for Mac (I don't remember there being an option to choose a Mac product, but that's another topic!) so when I try to enter the given code the program unsurprisingly says the code is invalid. Anyone know the best way to get this corrected? Thanks in advance.
http://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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I have a Mac and I accidentally bought Photoshop elements 13 for Windows, I not able to find the Mac version and thought that it would be applicable for Mac as well (it looked in this way in the description of tech). However, now my serial number does not match a mac version. What can I do? I have no need for a serial number of Windows-applicable only, can it be transformed into mac somehow?
Please see the link below.
Exchange a product for a different version of the language or platform
For more information you can contact the Support Chat Adobe at the link below.
Please make sure that you are connected to the right adobe ID.
Hope this will help you.
Kind regards
Hervé Khare
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I can't connect to my Games for Windows Live account. How to solve this?
The error message is the following:
The profile can not be connected to LIVE. There may be a network problem or the Windows Live ID service may not be available.
What is the problem and how I managed to reconnect you to the My Games for Windows Live account?
Hi Azam,
I managed to connect successfully to my account.
I couldn't connect before, because my computer's date was not common.
Best regards
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Hi dear,
1. do you get an error message when you try to play the files?
2. were there any changes (hardware or software) to the computer before the show?
If your computer has problems to play video or audio files in Windows Media Player, try using the troubleshooting Windows Media Player settings Troubleshooter to fix the problem. This utility checks the configuration settings and network for Windows Media Player to ensure that you can play the content you downloaded and saved on your computer, or content streaming over a network or the Internet.
If your computer has problems to access your collection of digital media files in the Windows Media Player library, try to use the of the Windows Media Player library Troubleshooter to fix the problem. The troubleshooter makes sure that Windows Media Player is installed correctly on your computer and checks if the Player library is corrupted.
Method 1: Run the utility troubleshooting of the links below and see if it helps to get the problem solved.
Open the troubleshooting Windows Media Player settings Troubleshooter
Open the troubleshooter in the Windows Media Player library
Method 2: Turn on and off Windows Media Player
a: Click on Start, type optionalfeatures and press to enter.
b: In the object list, expand multimedia features.
c: Clear the Windows Media Player check box, and then click ok.
d: Restart the computer.
e: Click Start, type optionalfeatures and press ENTER.
f: In the object list, expand multimedia features.
g: Place a check mark on Windows Media Player , and then click ok.
h: Restart the computer.Answer please if you have any questions.
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Purchase for windows instead of mac
By mystake, I bought the program for windows when I have a mac, what I can do to fix this?
Hi ceciliat.
What program did you buy?
Please see an Adobe product for another language or version of trading platform
Kind regards
Assani
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Pink tinted Photoshop CC text changing a Mac - how to fix?
Hello world
This is my first post here. I use Photoshop CC for PC and Mac for a bit this year and I learned a ton from this forum and other resources online...
I have an annoying problem where the colour pink that I use for the text in a graph of t-shirt of png and the layout is changed when I use PS on my Mac and I don't know why. I used the same shade of Pink for a few months now and never had this problem until a couple of days. It must be a setting that got changed inadvertently. There is no question about the PC version - it works great as it always has.
Screenshot #1 displays the color that was used to create the text - RGB 255-120-255 with color undesirable substitute indicated in a box below with a caveat "!" next to it. It is the color which has now replaced the (real) desired color in the design of the psd file and saving as a png.
Screenshot #1:
Screenshots n ° 2 and 3 respectively show the color of the text and that it should be (screenshot 2) and the color has changed recently, I'm trying to get rid of (screenshot 3).
Screenshot #2:
Screenshot #3:
Here are two separate psd files. The rose of correct color appears in a psd file (the file original graphic source - screenshot 2), and incorrect pink appears in the other psd file (where the word 'Goddess' is screenshot of a mock-up of the shirt which had been inserted in the canvas - screenshot 3).
Therefore, the inserted showing project of scale models of the shirt that has the problem. In the original design file the color shows correctly inside the canvas of Photoshop and exported image files.
If anyone can give a suggestion on how I can fix this I would really appreciate it. Thanks in advance!
With only your samples seconded to work with, I took an excerpt of each and butted them to your color panel color samples.
As you can see, the rich rose matches your chosen color and degraded game, with an exclamation mark (indicating outside the CMYK range) is a game to its available CMYK value. This suggests that the Mac is set to CMYK, you use wildly different RGB profiles or something does not work in the software. In the latter case, I suggest you reset Mac preferences.
To reset the preferences:
If Photoshop is already open on your screen, close (Quit). Then hold down the shift + command + Option key on your keyboard and start Photoshop.
A dialog box appears asking if you want to delete the preferences file existing ("settings"). Click Yes in the dialog box. The existing preferences file will be discarded and a new one will be created.
Good luck.
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Windows Update errow 00000643 how to fix this?
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Follow the steps below to check your hard disk for errors:
- Restart your computer and immediately press the F8 key until you reach the Advanced Startup Menu of Options
- Select safe w/Guest Mode
- At the command prompt, type: chkdsk /r
You can find the following documents useful errors fix updates Windows installation:
The system update tool - this tool fixes the problems which may caused the updates of Windows do not to install correctly
Windows Update 643 error - the steps described in this document will help you solve error 643
Let us know if that helps.
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my windows media technologies is blocked that run said is not compatible with my vista home premium how to fix
Hello
I will need some additional information to help you best.
ؠ exactly when you get this message?
ؠ What is the exact error message you get?
Could ؠ you explain your problem in detail?
In the meantime, you can follow the instructions that might help you resolve the issue.
Analysis of auditor of file system (CFS) that might help you resolve the issue.
To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.
To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.
To run the System File Checker tool, follow these steps:
- Click Start and type cmd in the box start the search.
- Right click on cmd in the list programs, and then click Run as administrator.
If you are prompted for an administrator password or a confirmation, type your password or click on continue
- At prompt command, the following line, and then press ENTER:
sfc/scannow
When the analysis is complete, test to see if the problem you are experiencing is resolved. If the problem you are experiencing is not resolved, use the procedure that is described in the section "the System Restore tool.
Follow the instructions in the link below for more information on scan SFC.
http://support.Microsoft.com/kb/936212/
Check whether the problem is resolved.
Please post back and let us know if it helped to solve your problem.
Kind regards
KarthiK TP
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Windows 7 Build 7601 this copy of windows is not genuine how to fix this?
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0
Code of Validation caching online: 0x0
Windows product key: *-* - QCPVQ - KHRB8-RMV82
Windows product key hash: + Rj3N34NLM2JqoBO/OzgzTZXgbY =
Windows product ID: 00359-OEM-8992687-00095
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {29A61848-0829-4B5C-A670-7BCBABDB0E9E} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.150113 - 1808
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{29A61848-0829-4B5C-A670-7BCBABDB0E9E} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-RMV82 00359-OEM-8992687-00095 2 S-1-5-21-3137070548-2732045402-697348300 Dell Inc.. Inspiron 1545 Dell Inc.. A14 20091207000000.000000 + 00084A73207018400F8 0409 0409 Central Standard Time(GMT-06:00) 0 3 DELL WN09 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7600.0000-1452010
Installation ID: 002794148040337670301420865945505324208580891123994805
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: RMV82
License status: licensed
Remaining Windows rearm count: 4
Trust time: 05/03/2015-16:12:27Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
Beyond: 0 x 0000000000000000
Event timestamp: 2:26:2015 19:59
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:--> HWID data
Current Hash HWID: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GEmmeCf2jOS8XYOKB9UbW639ENGyg ==Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
WN09 DELL SLIC
SSDT PmRef CpuPmTry the following:
Click Start, right click on computer
Click on properties
Scroll down to the Windows Activation
Click on the link 'change product key '.
Enter the product key located on the COA sticker attached to the bottom of your laptop or in the battery compartment. Click next to activate via the Internet.
COA certificate of authenticity:
http://www.Microsoft.com/howtotell/content.aspx?PG=COA
??
What is the certificate of authenticity for Windows?
http://Windows.Microsoft.com/en-us/Windows7/what-is-the-Windows-certificate-of-authenticity
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