Lost Audio after installing the updates from HP

I installed 2 updates recommended on the HP website (sp46442.exe updated the BIOS) and (sp26468.exe to update the driver LightScribe).  Immediately after, I lost all sound elements.  I tried to do a "restore", but the service will not terminate the process indicating that at least a file cannot be accessed/changed perhaps because of my AntiVirus program being on.  I have Norton 2010, and both the AV and Firewall control have been "disabled" for the attempt to restore.  Troubleshooting says that my speakers are not "connected" or not to "plugged in) so that, in fact, they are in place correctly, as they were before the updates.  Software operating system is MS Windows 7 Professional - 64-bit.

I can not go back (run restore) for a reason, even if I could before the downloads, then what possible measures could I try to fix this problem?

David-

I solved the problem.  All I had to do was to 'roll-back' all of my audio drivers and Viola! I now have her again.  Thanks again for your participation in this forum, it helps to ensure our job a lot easier.

Tags: HP HP Desktops

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