Lost color scanning
All my features of the printer worked very well and when I scanned, it was always in color (I use Windows 7 Professional). However, after not using the scanner for more than a week, I tried to analyze something today (until it was in color as susual) and for some strange reason, it's scanning in black and white. I change all the settings and the ink cartridges have ink color in them. Any suggestiuons on how to fix this? Thank you!
Hello
When the scan, there is an option "output type:"on the right side. " Please select "color".
Kind regards.
Tags: HP Printers
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If your printer is new, in the short term, you should be able to return the printer to the store for a refund...
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Download and run the latest form of software the HP Site:
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Hello, Joanna,
What is the brand and model of your printer? HP?
What is your Windows operating system? Windows XP, Windows Vista, Windows 7?
Start > type services.msc
Press enter
Scroll down to print spooler
Right-click on print spooler and select stop
Wait for Windows to stop the print spooler
Close the Services window
Go to control panel > printers folder
Right-click on the printer icon and select open
You see the print documents in the queue awaiting?
Click on file > select Cancel all Documents
Open the Device Manager
Start > right click on my computer
Select manage
Select Device Manager
Click on the + sign next to Ieeee... compatible printer
Right-click on the driver and select uninstall
Click on the + next to imaging devices
Right-click on the driver and select uninstall
Click on the + sign next to printers
Right-click on the driver and select uninstall
Click on the + sign next to Bus USB controllers
Right-click on the printer driver and select uninstall
Restart the computer
Windows will reinstall the drivers
When you are finished, go back to services and restart the print spooler
Start > type services.msc
Press enter
Scroll down to print spooler
Right-click on print spooler and select start
Wait for Windows to start the print spooler
Close the Services window
Try printing again
If the above fails, follow these steps:
Run the printer Troubleshooter and check if this solves the problem.
-
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Hello
The workflow default scanning set up to scan documents in black and white. Be sure to change the settings for scanning to scan color documents. Follow the steps below to change the scanning settings:Mac OS X 10.6:
1 open the HP utility and select your device.
2. based on Scan Settings open "shortcuts Scan Manager.
3 select the affected shortcut - save as PDF - and click on change... (or double-click on the shortcut).
4. in the section of scanning from an HP device, click the blue triangle to expand the menu.
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First, install the critical update below:
http://FTP.HP.com/pub/softlib/software12/COL41827/MP-101648-1/HP_Scan_for_Mac_OS_X_10.7_Update.dmg1 open the HP utility and select your device.
2. based on Scan Settings open the "Scan to Computer".
3. click on the tab scan tasks.
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5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
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Shlomi -
Hi, I'm legally blind and cannot read the text in black and white. I need to turn my scanned documents to white letters on a black background. Is there a way to do this? I have a Canon MP495
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the habit of 8600 911g copy or new color scanning machine last firmware and software
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check all the settings on the computer and the computer a Doucet times aqll say scan and copy and print in color.
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as do all the fuinctions printer.
Latest firmware and software
Have you tried
Pull the power cord reset - nothing
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Doctor of Pinter and scan shows alll good nothing wrong but test product scan the image in very pale tones for example yellow turns into very pale olive everything is in shades of gray and black.
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It seems to me that there must be a hardware problem between the scanner and the motherboard.
MY HUMBLE OPINION.
I reinstalled
Clues please
Hey Dozrtravlin,
Looks like there is a hardware problem as you mentioned in the post. However, there is a step that I recommend to try. This step is to perform a factory reset the printer to ensure that it is not a problem in the internal software of the printer. I have these steps and they will send you a private message. Before performing these steps please read thread of Bob_Headrick on printer resets found here.
I would like to know how this happens,
Jason
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HP Officejet Pro 8600 - black lines when copying, colored scanning lines
Hello
I have a HP Officejet Pro 8600. When I try to copy from glass, copy of ADF, I get black lines going the length of the pages. Whenver I scan, once more, the glass or ADF I get lines colored, ranging from the length of the analysis. I called HP customer service and the representative told me clean the glass and part inside of the ADF, but the problem still remains. No idea if this is a common problem? More important still, how fix it.
Do a hard rest on the printer. Let the printer and unplug the power cord. In doing so, it will remove the lines.
When a solution is found, please indicate the position that solves your problem.
If I have solved your problem, please do not hesitate to provide laurels and make sure that you mark this thread as provided solution!
Although I work for HP, my messages and responses are my own opinion and not of HPValerie, printer Agent
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Computer HP Officejet Pro 8600 - lost menu scanning
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It is difficult to Word correctly because I don't clearly know what I'm talking about. All I know is that before yesterday, I could use this feature and select scan options I needed through my computer. Now, I can't do that. If I open the user interface of the printer, I have no options to choose for scanning and copying, etc.
I tried to uninstall and reinstall the driver, but it did not work. Any suggestions?
I'm sorry. Here is the link for the download.
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I have a Mac with OS 10.8.2 and HP Officejet 4500 wireless printer. I can scan, but it is not upward in color on the Mac. Only B & W. I don't have any software for PDF files. I have only to display PDF files in 'Preview' on the Mac. What I need to buy software to get the scans to come up in color, or is there a setting on the Mac or the printer? When I print it is set to "scan color" but always returns to B & W.
Thanks in advance.
Hey Nate,
Sorry, my bad... Indeed, the option is absent for the specific model due to the limitation of its software...
Please carefully follow the attached PDF by changing the economy PDF option, which should solve the problem.
Shlomi
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