LR (4.2) freeze when videofile is located in the folder to import

Well, the title says...

When I click on IMPORT and select a folder without a video inside... everythings works a destiny.

When I click on IMPORT, the new window opens, I select the folder/drive and when a videofile is inside the folder selected... the application crashes and after awhile I get from Windows-> "LR unresponsive-> Close.

If it s the only file for example, I don't even see that square with the insde videocamerasymbol, a that's all.

Version: 4.2

Windows 7 x 64 (new installation)

NO Norton not installed! I use Antivir/Avira and Agnitum Outpost as a firewall (which shouldn´t matter anyway!)

Most recent QuickTime has been installed just to make sure

And NO other device connected to the PC the monitor (well, guess who is an a * sfg neccessay *)

Any help would be much appreciated cause it s a pain in the... to always remove the videos before I can import

Thanks, but I have read that document already about 10 times or more. ;-)

But the threat could be closed anyway.

What I did...

Testet install it on my PC wife (I know I installed both, where are the diffs and where not)... and it worked.

If she had to do something with my PC somehow. It was a new facility being a codec error or windows was relatively impossible

Have you tried to repair and uninstall/install on a dozent times without success.

So this time I went more deep and removed ALL adobe/microsoft was to lazy to do...

.. Everything inside the registry, I was able to assocciate with lightroom

.. each folder/file...even within the user\appdata\local + locallow roaming

installed again... AND WORKS NOW AS EXPECTED!

If something must have gone wrong the first time, that it has been installed and this defective file was never repaired/replaced or deletet during a cycle uninstall/install.

Anyway, important is that it works... and maybe an alternative for some people with similar problems (-> REALLY delete all)

Thank you very much for your efforts!

Tags: Photoshop Lightroom

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