M6 hinge envy

I've seen a LOT of post on this problem. My M6 around the age of 18 months a split is carried out at the back of the case because the hinge near the power button if fails. Never dropped never abused. I really hope there is a solution for this problem

Chris

HP really stepped up for me! Everything is perfect. I swear it's a new laptop with my old hard drive in it. Thanks a lot for fixing me up!

Chris

Tags: Notebooks

Similar Questions

  • 6 1012sd hinge envy / back cover - what parts of screen replacement?

    Hello!

    My HP envy 6 portable 1012sd, I have for half a year now, has a broken left hinge. I saw on the forum that it is a known problem, unfortunately I left my pass laptop out of my hands so I kind of did myself (although it was a weak point that broke).

    Because it is not under warranty, I have to fix it myself. I found the interview guide (pdf document named c03282148) and opening my laptop I saw that the hinge itself is not broken, but a small piece of plastic of the back cover (of the screen) is broken.

    If I want to order a new back cover view. However: there are different maintanance guide three who all the discription "Rear cover" in spare part numbers: 686590-001, 692382-001, and 694471-001. How can I find out what part fits on my computer?

    I hope someone can help me!

    Thank you!

    JHKaan

    I'm a link to the contact page of parts store HP below that I can't answer your question precisely because I do not have access to the matrix of HP parts. If you communicate with people at the HP parts store they can answer your questions with true and accurate information to ensure that you get the right part.

    http://PartSurfer.HP.com/contactus.aspx

    The problem is that there are different variations of your laptop as it has been sold in various parts of the world.

    If you have any questions or concerns, feel free to re-post.

  • HP Envy m6: hinge problem

    Hello world

    I'm having the same problem of hinge than many other people with my Hp Envy m6. It is more under warranty and I wonder what are the options I have. My laptop is everything to me because I'm in my last year of college and I'm also a DJ is an essential part of my life.

    Bottom left of my screen (black plastic part) is cracked due to hinges loosens. I see many other people are having the same problem, but it becomes serious on my laptop as the screen begins to blink if I move the laptop.

    Could someone please point me in the right direction as seems to be a problem with the hardware as one number of others have the same problem.

    Thank you for your time,

    Brendan Lambe.

    @Lambo067

    Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

    If you are not familiar with messaging private forum please click here to learn more.

    Thank you
    Omar

  • HP Envy 15 Notebook PC: HP Envy 15 laptop hinges

    I am extremely disappointed by HP; I bought my computer just long enough so that the warranty expires before that one of the attching the display hinges to the broken keyboard, something that has been difficult to close computer and, in general, to use. It is a problem that other users have had on other models of ENVY, but when I tried to reach out to a HP representative by phone, informed me that I would be charged $229.99 for a repair. It's discouraging and mind-boggling that a mechanical problem, most likely the one who comes to me sent a defective product because it was not the result of the computer never dumped, would cost me about 20% of the price of the computer to fix.

    @rmm268


    I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

  • Laptop HP Envy M6: problem with hinges on the m6 HP Envy laptop

    I bought the laptop M6 Envy in 2014 for my daughter and it is now coming apart at the hinges of the normal level

    wear and back, she of afraid that if she continues to open & close it may collapse, but to use for school, please advise if there is a recall on this product or how can I fix it.

    @Alexenvy

    I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).



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  • HP Envy Leap Motion TS SE NB P: HP 17 "on the left want Leap Motion hinge pops out of casing.

    I have a HP Envy, model 17 - J171ea, product F9U15EA ~ ABU, I was using my PC but the last two days my left side hinge broke off and now everytime I raise the bottom of the housing to the top of the screen opens, I think that the case and the hinge becomes more damaged, that I see on the forum it seems to be a problem with this laptop.

    I need to know how I can get this repaired or is it a reminder of the product with this bad design of the hinge.

    I expect an early response or if someone could direct me on where I can get the part to replace the upper case?

    My laptop is out of warranty.

    I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

    Thank you for visiting the Forum from HP Support.

  • The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

    Hello

    My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

    Thank you in advance.

    @Albert5

    The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

    http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

    We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

    Good luck!

  • 6 envy: envy defective hinges

    I bought a portable Envy Touch 15 months ago (3 months warranty) the hinge is defective and cracks and splits from the bottom panel whenever I open the screen. I've already sent it to repair a few months after I bought it. But then it breaks again... and again. The product is clearly defective. Many others complained about this, as well.  HP customer service is a joke; It seems that, once expired warranty can happen to anyone. I am a lawyer and look forward to sue HP for the product liability. But in the meantime, anyone know the best way to solve the problem of hinge? is there a secret way to actually reach someone at HP? A place you can recommend take it to be repaired?

    Thanks for any help!

    @Erin24601

    I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

    If you are unfamiliar with the operation of the function of private messages of the Forum,this post has instructions.

  • Hinge broken M6 HP Envy

    Hello, I want to start by saying that I had a repair done by HP in March that went beautifully, they have been so helpful, the repair was perfect and the whole process was effortless! I am hopeful but scared about it. I also got the hinge on my desire suddenly crack open. No drop, drops or damage. Everything works well except the hinge which just dished out. What worries me is that this seems to be a popular problem, yet no reminder don't solve this I'm aware, and now that my desire is more than a year (which, in my financial life, is not that old!) I'll have to pay for a repair, which seems to be somewhat common. I'd LOVE to hear that HP is standing behind their product and make things right with their customers, it is the name of the game right? Repeat business? Thank you for your consideration. A hard-working MOM and teacher...

    HP Envy m6 1105dx

    29/01/14 - Jeff reached out to the customer

  • TouchSmart HP Envy 15: hinges

    I had my HP Envy for two years. I am the only user of this laptop. The left hinge broke after a few months. He was motionless - a desktop and never carried, so never interrupted and obviously defective. I was told that the hinges are not covered by warranty, so I made the decision to tolerate because I didn't want to be without him for a duration indefinite and also felt that the estimated $ 250 for repair was not reasonable.

    A few weeks later, the right hinge broke out causing a significant separation in the case. This past weekend, the keyboard started to fail. Some letters do not register and be copied and pasted (you can appreciate how long it takes me to write this!). I took in a repair shop today in hopes to have a replacement installed keyboard and told him that they would not be able to help me because according to them, they wouldn't be able to put it back together as a result of the damage caused faulty hinges. According to them, the best option, all things considered, would be to buy a wireless keyboard and resign myself to the idea that what I have here is a desktop computer.

    HP... responsibility for these hinges failed without your normal rate. You have created a less DEFECTIVE with a quality design product, a portable otherwise fantastic rendering useless. It is a widespread problem that does not have to be accepted clients who invest more than $1,000 in this product.

    I sent emails and left a phone message.  Nor were returned.  I hope that I can anticipate a resolution soon?

  • HP ENVY 17 Notebook PC hinge TS

    I have a laptop HP ENVY TS 17 with Windows 8, I bought 8 months ago. Since then, I took great care of her, but now the hinge on the left side near the switch is loose. It is originally the bottom apart cover and the parts that were left inside influence fan. What should I do about it?

    I love Hp and it's my second HP laptop, but it costs too much for the defective material.

    Thank you

    Hello renie_5,

    I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

  • "HP Envy 15": HP Envy 15 "hinge Florence

    My Envy 15 "screen laptop touch hinge right is Florence, seems to be a known issue. Y at - it no recall on this problem?

    I called HP support and they asked c $260 to solve the problem. It's unacceptable, almost all users have the same problem...

    Need someone to help him.

    @YPOCO


    I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

  • HP Envy m6: HP Envy m6 broken hinge

    The hinges on my HP Envy M6 is broken. How can I solve this problem?

    @kmkwhitby

    Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

    If you are not familiar with messaging private forum please click here to learn more.

    Thank you
    Omar

  • Frustrated by the hinges of 6-1001TX, HP Envy - not broken even to halfway in 1 year warranty

    Very frustrated with envy Ultrabook - have had for only ~ 5 months.  I opened it (gently as I always do) a few days ago and a right hinge broke and jumped out of the frame of the monitor plastic.  Open with a lot of attention today and the hinge broke again.  I paid $1000 for a glorified paperweight.  What's the point to get it fixed if this can happen again with this model?

    On top of that, I have already invested a lot of time in the customization of the OS and the software on this laptop.  I am a scientist and have to use and write a specialized software.  I also need to dual boot ubuntu/windows, allowing to set up on a RESUME is a pain in the ass because they use a BIOS locked, which combined with the installation of fakeraid hybrid SSD does not allow to install ubuntu by the standard method.  The time I've lost already make these customizations and again to a second time will cost me precious time in research.

    Hello Jeff,.

    Thanks for reaching out about my post, I really appreciate the efforts made by you and your colleagues.

    Sigson.

  • HP Envy 17 Notebook PC TS left hinge problem

    Left hinge on my HP Envy TS 17 Notebook PC pushes the lower lid of my laptop open whenever I open and close my laptop. My desire is quite recent and it is still under the one year warranty.

    Hello

    Yes.  MY problem is solved.  Company and I got the replacement unit successfully.

    Note: If you have a lot of software installed, especially of VMs on your current laptop, so my personal advice would be to get the repaired unit, I came across the problem to reactivate the license think little software, I do several facilities and refuse activation.   However after talking to the licensing issue has been resolved, but it consumes a lot of time.

    However, if the activation of the license is not a problem for you then unit replacement is better.

    Concerning

    PS. but in the new laptop also, I always get a little tic noice when I open and close the laptop from the left hinge.   That is why I it opens very slowly.  I have just pray and hope that it does not break.  because I get 2nd replacement.

    --------------------------------------------------------------------------------------------------------------------

    Hi JigneshDesai,

    mjhuang (honor student) released a new response Notebook Hardware on 27/09/2014 23:47

    Subject: Re: HP Envy 17 Notebook PC TS left hinge problem

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