6 envy: envy defective hinges

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• TouchSmart HP Envy 15: hinges

  I had my HP Envy for two years. I am the only user of this laptop. The left hinge broke after a few months. He was motionless - a desktop and never carried, so never interrupted and obviously defective. I was told that the hinges are not covered by warranty, so I made the decision to tolerate because I didn't want to be without him for a duration indefinite and also felt that the estimated $ 250 for repair was not reasonable.

  A few weeks later, the right hinge broke out causing a significant separation in the case. This past weekend, the keyboard started to fail. Some letters do not register and be copied and pasted (you can appreciate how long it takes me to write this!). I took in a repair shop today in hopes to have a replacement installed keyboard and told him that they would not be able to help me because according to them, they wouldn't be able to put it back together as a result of the damage caused faulty hinges. According to them, the best option, all things considered, would be to buy a wireless keyboard and resign myself to the idea that what I have here is a desktop computer.

  HP... responsibility for these hinges failed without your normal rate. You have created a less DEFECTIVE with a quality design product, a portable otherwise fantastic rendering useless. It is a widespread problem that does not have to be accepted clients who invest more than $1,000 in this product.

  I sent emails and left a phone message.  Nor were returned.  I hope that I can anticipate a resolution soon?

• HP Envy m6: hinge problem

  Hello world

  I'm having the same problem of hinge than many other people with my Hp Envy m6. It is more under warranty and I wonder what are the options I have. My laptop is everything to me because I'm in my last year of college and I'm also a DJ is an essential part of my life.
  
  Bottom left of my screen (black plastic part) is cracked due to hinges loosens. I see many other people are having the same problem, but it becomes serious on my laptop as the screen begins to blink if I move the laptop.

  Could someone please point me in the right direction as seems to be a problem with the hardware as one number of others have the same problem.

  Thank you for your time,

  Brendan Lambe.

  @Lambo067

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
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  Thank you
  Omar

• "HP Envy 15": HP Envy 15 "hinge Florence

  My Envy 15 "screen laptop touch hinge right is Florence, seems to be a known issue. Y at - it no recall on this problem?

  I called HP support and they asked c $260 to solve the problem. It's unacceptable, almost all users have the same problem...

  Need someone to help him.

  @YPOCO

  
  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

• HP Envy TS hinge 15 questions

  I just joined this forum when I did a search on HP Envy hinge problems and found so many comments.  I also have a problem with my left hinge, which causes the separation of my case.  My computer is still on warranty for another week so I submitted an application through the HP warranty Center which is refused (I think. The message was not clear, but the header says that my case was closed).

  I take care of my equipment with my previous (much cheaper ACER) laptop lasts for about 5 years.  The more expensive HP should not be considered a disposable object less than a year.

  Any help or advice on what I can do to keep my cell phone functional would be greatly appreciated!

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• Plastic 6 1012 broken screen HP Envy near hinge

  My 6 1012 HP Envy also broken left hinge, the laptop is already out of warranty.

  I noticed that I'm not the only one having this issue on the discussion Forum.

  Then HP always fix this?

  Hi Knfelike,

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• HP Envy loose hinge

  The same hinge broke on my envy 15 t.  I saw messages where HP will send a replacement base unit to solve this common problem, even out of warranty.   Please notify.  Thank you!

  @Sapper326

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.

  Thank you for visiting the Forum from HP Support.

• 6 envy: Broken hinge

  Exactly 2 years ago, I bought my laptop. The right hinge was broken for several months because I can't afford to fix it. I never moved this laptop, and still less let him down.  What are my options?

  @dbrownr50

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  Thank you for visiting the Forum from HP Support.

• HP Envy m6: m6 HP Envy broken hinge

  Hello

  I'm having this problem as well of the right hinge cracked came out of nowhere, and now the left seems to be cracking. I have no idea on how to fix this and even impossible to close the laptop without the risk of damaging it. I'm not able to take this laptop at college or at conferences. Also when the hinge started to go, they close the speakers on top too, don't know if anyone got wire moved. But I'm no longer under warranty but completely frustrated by the situation cuz it's in the way of my studies I have to be careful all the time does not damage the laptop. I have been a loyal customer to HP all my life and have never bought anything other than HP, but this time I noticed its not just me, many people seem to have this problem of weak hinges. I'm in College and can barely afford to pay for the course, and no way I can afford to put money on solve this now. Help, please.

  Thank you for your understanding.

  Hi @peter1989

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

  If you are not familiar with works of the Forum, private messages function this post instructions of a..

• M7-j020dx Touch Smart 17 envy: left hinge problem m7-j020dx want.

  When I open the laptop now, the left back of the low box (below the left hinge) breaks down as the screen is high in a viewing position. I have to press the back of the left side of the bottom of the case and the top of the case to get the left rear of the closed box. When I drop the screen, the left rear of the case is falling apart and stay outside until the screen is closed. I am able to close the left rear of the case by pressing the up and down of the left rear of the case together. The right hinge and the back of the right side of the case do not have this problem. This problem started today. I have pictures smartphone that I can send if necessary. The notebook and the screen is operational. Just do not know what is happening with the left hinge to force the case apart on the back left side of the front panel.

  Hi @ BigBud350,

  Thank you for the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  A problem with the hinges. Is this fair?

  Thank you for sharing the details of the problem. I want to help you.

  This forum is limited to software support only. I recommend that you reach phone support for any replacement of component using the link below.

  http://HP.care/2bjG4nE

  I hope this helps. Please update the State.

  Happy announcement.

  Resolv_S

  Happy to help you. I work for HP
  
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• The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

  Hello

  My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

  Thank you in advance.

  @Albert5

  The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

  http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

  We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

  Good luck!

• Satellite A87 screen continues to fall down

  Hi all

  I had a really serious problem: my screen continues to fall down, he does not stand in the position that I put it in.

  Is there something I can do? I had a 87-A satellite.

  Thanks guys, Thomas

  Hello

  You really have a Satellite A87? Sorry, but this series of laptops is unclear to me.
  Please check back this series!

  Back to your question based on your description the display hinges don't work properly and can not hold the TFT screen in the right position.
  To be honest, there's not much to do. The defective hinges need to be replaced.
  Therefore, you must contact the ASP in your country for help and ask for later handling.

  Best regards

• HP Envy 15 Notebook PC: HP Envy 15 laptop hinges

  I am extremely disappointed by HP; I bought my computer just long enough so that the warranty expires before that one of the attching the display hinges to the broken keyboard, something that has been difficult to close computer and, in general, to use. It is a problem that other users have had on other models of ENVY, but when I tried to reach out to a HP representative by phone, informed me that I would be charged $229.99 for a repair. It's discouraging and mind-boggling that a mechanical problem, most likely the one who comes to me sent a defective product because it was not the result of the computer never dumped, would cost me about 20% of the price of the computer to fix.

  @rmm268

  
  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

• HP ENVY 17 Notebook PC hinge TS

  I have a laptop HP ENVY TS 17 with Windows 8, I bought 8 months ago. Since then, I took great care of her, but now the hinge on the left side near the switch is loose. It is originally the bottom apart cover and the parts that were left inside influence fan. What should I do about it?

  I love Hp and it's my second HP laptop, but it costs too much for the defective material.

  Thank you

  Hello renie_5,

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• TouchSmart HP ENVY 15-j006tx: HP ENVY 15-j006tx Notebook PC hinges default TouchSmart

  Dear Sir/Madam, working in HP,

  I bought the laptop TouchSmart ENVY 15 in 2014, and now I know that it is out of warranty. However, I never dropped it and now the present hinges of defects and he cracked the case of the laptop.

  Here, I would like to know the place and the timing of fixing.

  Thank you and best regards.

  @Charmander

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information). If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  Thank you for visiting the Forum from HP Support.