"HP Envy 15": HP Envy 15 "hinge Florence

Similar Questions

• HP Envy m6: hinge problem

  Hello world

  I'm having the same problem of hinge than many other people with my Hp Envy m6. It is more under warranty and I wonder what are the options I have. My laptop is everything to me because I'm in my last year of college and I'm also a DJ is an essential part of my life.
  
  Bottom left of my screen (black plastic part) is cracked due to hinges loosens. I see many other people are having the same problem, but it becomes serious on my laptop as the screen begins to blink if I move the laptop.

  Could someone please point me in the right direction as seems to be a problem with the hardware as one number of others have the same problem.

  Thank you for your time,

  Brendan Lambe.

  @Lambo067

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

• 6 envy: envy defective hinges

  I bought a portable Envy Touch 15 months ago (3 months warranty) the hinge is defective and cracks and splits from the bottom panel whenever I open the screen. I've already sent it to repair a few months after I bought it. But then it breaks again... and again. The product is clearly defective. Many others complained about this, as well.  HP customer service is a joke; It seems that, once expired warranty can happen to anyone. I am a lawyer and look forward to sue HP for the product liability. But in the meantime, anyone know the best way to solve the problem of hinge? is there a secret way to actually reach someone at HP? A place you can recommend take it to be repaired?

  Thanks for any help!

  @Erin24601

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

  If you are unfamiliar with the operation of the function of private messages of the Forum,this post has instructions.

• TouchSmart HP Envy 15: hinges

  I had my HP Envy for two years. I am the only user of this laptop. The left hinge broke after a few months. He was motionless - a desktop and never carried, so never interrupted and obviously defective. I was told that the hinges are not covered by warranty, so I made the decision to tolerate because I didn't want to be without him for a duration indefinite and also felt that the estimated $ 250 for repair was not reasonable.

  A few weeks later, the right hinge broke out causing a significant separation in the case. This past weekend, the keyboard started to fail. Some letters do not register and be copied and pasted (you can appreciate how long it takes me to write this!). I took in a repair shop today in hopes to have a replacement installed keyboard and told him that they would not be able to help me because according to them, they wouldn't be able to put it back together as a result of the damage caused faulty hinges. According to them, the best option, all things considered, would be to buy a wireless keyboard and resign myself to the idea that what I have here is a desktop computer.

  HP... responsibility for these hinges failed without your normal rate. You have created a less DEFECTIVE with a quality design product, a portable otherwise fantastic rendering useless. It is a widespread problem that does not have to be accepted clients who invest more than $1,000 in this product.

  I sent emails and left a phone message.  Nor were returned.  I hope that I can anticipate a resolution soon?

• HP Envy TS hinge 15 questions

  I just joined this forum when I did a search on HP Envy hinge problems and found so many comments.  I also have a problem with my left hinge, which causes the separation of my case.  My computer is still on warranty for another week so I submitted an application through the HP warranty Center which is refused (I think. The message was not clear, but the header says that my case was closed).

  I take care of my equipment with my previous (much cheaper ACER) laptop lasts for about 5 years.  The more expensive HP should not be considered a disposable object less than a year.

  Any help or advice on what I can do to keep my cell phone functional would be greatly appreciated!

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• Plastic 6 1012 broken screen HP Envy near hinge

  My 6 1012 HP Envy also broken left hinge, the laptop is already out of warranty.

  I noticed that I'm not the only one having this issue on the discussion Forum.

  Then HP always fix this?

  Hi Knfelike,

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• HP Envy loose hinge

  The same hinge broke on my envy 15 t.  I saw messages where HP will send a replacement base unit to solve this common problem, even out of warranty.   Please notify.  Thank you!

  @Sapper326

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.

  Thank you for visiting the Forum from HP Support.

• 6 envy: Broken hinge

  Exactly 2 years ago, I bought my laptop. The right hinge was broken for several months because I can't afford to fix it. I never moved this laptop, and still less let him down.  What are my options?

  @dbrownr50

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  Thank you for visiting the Forum from HP Support.

• HP Envy m6: m6 HP Envy broken hinge

  Hello

  I'm having this problem as well of the right hinge cracked came out of nowhere, and now the left seems to be cracking. I have no idea on how to fix this and even impossible to close the laptop without the risk of damaging it. I'm not able to take this laptop at college or at conferences. Also when the hinge started to go, they close the speakers on top too, don't know if anyone got wire moved. But I'm no longer under warranty but completely frustrated by the situation cuz it's in the way of my studies I have to be careful all the time does not damage the laptop. I have been a loyal customer to HP all my life and have never bought anything other than HP, but this time I noticed its not just me, many people seem to have this problem of weak hinges. I'm in College and can barely afford to pay for the course, and no way I can afford to put money on solve this now. Help, please.

  Thank you for your understanding.

  Hi @peter1989

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

  If you are not familiar with works of the Forum, private messages function this post instructions of a..

• M7-j020dx Touch Smart 17 envy: left hinge problem m7-j020dx want.

  When I open the laptop now, the left back of the low box (below the left hinge) breaks down as the screen is high in a viewing position. I have to press the back of the left side of the bottom of the case and the top of the case to get the left rear of the closed box. When I drop the screen, the left rear of the case is falling apart and stay outside until the screen is closed. I am able to close the left rear of the case by pressing the up and down of the left rear of the case together. The right hinge and the back of the right side of the case do not have this problem. This problem started today. I have pictures smartphone that I can send if necessary. The notebook and the screen is operational. Just do not know what is happening with the left hinge to force the case apart on the back left side of the front panel.

  Hi @ BigBud350,

  Thank you for the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  A problem with the hinges. Is this fair?

  Thank you for sharing the details of the problem. I want to help you.

  This forum is limited to software support only. I recommend that you reach phone support for any replacement of component using the link below.

  http://HP.care/2bjG4nE

  I hope this helps. Please update the State.

  Happy announcement.

  Resolv_S

  Happy to help you. I work for HP
  
  Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
  Click on the " Bravo Thumbs Up" " " to say 'Thank you' to help! "

• HP Envy 15 Notebook PC: HP Envy 15 laptop hinges

  I am extremely disappointed by HP; I bought my computer just long enough so that the warranty expires before that one of the attching the display hinges to the broken keyboard, something that has been difficult to close computer and, in general, to use. It is a problem that other users have had on other models of ENVY, but when I tried to reach out to a HP representative by phone, informed me that I would be charged $229.99 for a repair. It's discouraging and mind-boggling that a mechanical problem, most likely the one who comes to me sent a defective product because it was not the result of the computer never dumped, would cost me about 20% of the price of the computer to fix.

  @rmm268

  
  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

• Laptop HP Envy M6: problem with hinges on the m6 HP Envy laptop

  I bought the laptop M6 Envy in 2014 for my daughter and it is now coming apart at the hinges of the normal level

  wear and back, she of afraid that if she continues to open & close it may collapse, but to use for school, please advise if there is a recall on this product or how can I fix it.

  @Alexenvy

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  
  
  Thank you for visiting the Forum from HP Support.

• HP Envy Leap Motion TS SE NB P: HP 17 "on the left want Leap Motion hinge pops out of casing.

  I have a HP Envy, model 17 - J171ea, product F9U15EA ~ ABU, I was using my PC but the last two days my left side hinge broke off and now everytime I raise the bottom of the housing to the top of the screen opens, I think that the case and the hinge becomes more damaged, that I see on the forum it seems to be a problem with this laptop.

  I need to know how I can get this repaired or is it a reminder of the product with this bad design of the hinge.

  I expect an early response or if someone could direct me on where I can get the part to replace the upper case?

  My laptop is out of warranty.

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  Thank you for visiting the Forum from HP Support.

• The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

  Hello

  My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

  Thank you in advance.

  @Albert5

  The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

  http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

  We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

  Good luck!

• Hinge broken M6 HP Envy

  Hello, I want to start by saying that I had a repair done by HP in March that went beautifully, they have been so helpful, the repair was perfect and the whole process was effortless! I am hopeful but scared about it. I also got the hinge on my desire suddenly crack open. No drop, drops or damage. Everything works well except the hinge which just dished out. What worries me is that this seems to be a popular problem, yet no reminder don't solve this I'm aware, and now that my desire is more than a year (which, in my financial life, is not that old!) I'll have to pay for a repair, which seems to be somewhat common. I'd LOVE to hear that HP is standing behind their product and make things right with their customers, it is the name of the game right? Repeat business? Thank you for your consideration. A hard-working MOM and teacher...

  HP Envy m6 1105dx

  29/01/14 - Jeff reached out to the customer