Mac creative question Cloud 3.5.1.209 updated

When I boot my Mac running OS X Yosemite 10.10.5 the small icon of creative cloud is accessible at the top of the screen on the section of the State of the menu bar.  When I click the icon creative cloud as a drop down window that says he is a 3.5.1.209 update and gives me the option to install or to quit smoking and does not have other options to access my adobe applications. When I click on update, it starts a percentage of download/update count up. At different points in the update, the process stops and dismantles the creative cloud of the menu/status bar icon. When I try to reopen the creative cloud of my applications folder I get the message "the application"Creative cloud"is not open more." When I restart my computer, the icon creative cloud returns to the menu/status bar and said I still need to update to 3.5.1.209. I tried to uninstall creative cloud but it gives me the message "failed to uninstall Office creative cloud as it is busy." Please try again after some time. "An advisor to help remedy this situation would be appreciated.

Please use the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html here cleaning tool

Reinstall the CC desktop application.

I hope it should work! If the problem persists, please contact our support here: https://helpx.adobe.com/contact.html

Tags: Adobe

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