Mail lost Smartphone blackBerry connections

My wife and I have two BBs drool unlocked (my 9700 and its 9300) on the Orange UK network. On a week viist 5 recent in the United States, each one of us used a SIM from T - Mobile USA on a monthly unlimited. Our return to the United Kingdom, we have replaced our SIMs of Orange UK, and everything was fine and dandy until about a week ago (more than 2 months after returning from the United States) where, after changing our monthly packages Orange for a cheaper fare, the e-mail function has stopped working. I spoke to Orange who said it seems that T-moble was associated with my phone (and probably my wife) with them and that I had to call T-mobile USA to ask them to disassociate themselves from the phone (s). I called them and they acknowledged the IMEI of my phone (but not my wife, who seemed to them a Motorola) and said they would send me by email or codes within 24 hours. I later received emails telling me that they would ask the manufacturer to pull out my phone - up to 14 days - if ever - and please submit IMEI correct details of my wife (which are what I gave). On our phones when we try to set up the e-mail we get this 'empty user name. Type a valid username"message, even if the correct user name is used. We can never send and receive emails again?

Excellent! I followed the two John Legere as well as the official TMO support twiiter accounts... it's great that you were able to get their attention.

Good luck!

Tags: BlackBerry Smartphones

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