Media Center hangs on Hp Pavillion while playing music

My friend has an Hp Pavilion with vista 32-bit home, it works great Media Center until you try to listen to music, pc has virus, I removed repair them the registry, still have trouble. System uses firefox as the browser can't download anyfiles with it, it will save the files as this 'program name.exe.part '.

Someone help me I am at a loss on this one. I can elaborate this last that the machine is in a store and I have to travel to it after my normal work. The sooner the better, please.

Hello

I suggest to open Event Viewer and search logs for errors related to the issue. Post the logs here so that we can check what exactly is causing the problem.

Refer to this article for help:
http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

For the problem with Mozilla Firefox, I suggest you to post a query on the Firefox support forums.
http://www.Mozilla.org/about/forums/

Kind regards
Afzal Taher
Microsoft technical support engineer

Tags: Windows

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