Membership and the benefits of converting usuage

I keep trying to convert PDFs into word documents.  I finally decided that I shouldn't have signed up for this service; However, I found that I had signed and yet over the past year have not been able to convert a file.  It's almost time for me to repeat something that I was not yet able to use for an entire year.  I guess I need instructions on how I am to make this transformation happen.  So I leave it charges for another year when I have not yet used the first year.  I accidentally stumbled on the support Web site.  I found support when you try to convert a file. only one entry and that was all.  Can you please advise me how I can actually turn on my previous subscription so that I might be able to use it for the rest of his life.  I'm not sure I want to renew for antoher year since I've not yet used the first year.

Hi whodunit%40indy.rr.com,

I'm sorry that you have had difficulties to access your service. I checked your account using the same email address you use to post in the forums, and it seems that there is an attempt to order a subscription today, but there was a problem of processing payments.

I don't see any other subscriptions associated with this email address. Is it possible that you signed using an electronic different address/Adobe ID? Or, to register via the Reader mobile app? If so, Adobe would not have be made to this subscription, that she would be treated by the app store that sold you the subscription.

So make sure to please that you sign in using the same mail electronic address/Adobe ID that you used when you purchased the subscription. Please see Adobe ID, log in and help on the accounts help to find this information.

If you are still having difficulties to access to your subscription, please let us know (but please do not include your e-mail address if you reply to this message, because the forums are public, and we do not want you share publicly private information).

Best,

Sara

Tags: Adobe

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    wet'nwild,

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