Menu print freezes on HP Officejet 6700

I do a lot of printing to our company. Most of what I need to print comes from the nternet thei on paper of the 'statement' of size. About 4 weeks ago we had to buy a new printer and I got the HP 6700 Premium Offficejet.

When I start my impression I get the menu print of Chrome. When I get out of this menu I get a "blip" and it goes into the printer menu. When I have the chance, I am able to change the page size. When he returns to the main menu printer, it freezes. It does not freeze only himself, but everything related to the internet. I have to restart my connection and I have no printed page. Often, it freezes as soon as the printer menu appears.

There is NO error message, just a gel. I waited until 6 hours for him to delete or respond to any attempt to close the menu, but he persists.

Even when I use 'Ctrl-Shift-P', I get the same lack of response. I downloaded a new printer driver, but it does the same thing.

This happneed both before my departure for a connection wireless, and thereafter. I have a Windows 7 (64 bit) operating system.

I REALLY need to do this pringing on paper of the size statement. Can someone help me?

You can check if the 6700 has been added to the network card of Norton Security.

You can add a second 6700 using devices and printers, giving it a different name. That is to say. 6700stmt

Then configure the paper size that you need using 6700stmt printer.

Then use 6700stmt to print from Chrome.

Tags: HP Printers

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