Message non-genuine windows appeared after Norton ran food Eraser and remove DNS 'bad '.

Hi, seemed to be getting some questionable e-mails of * address email is removed from the privacy * and then similar Skype allegedly asking me to download the voice message so contacted Norton and made scan with power eraser to check the virus.  They removed DNS 'bad' (no other prob) and then restarted the pc - then a message appeared suggesting I had non-genuine windows (this is XP Professional) and the background became black.  Well, pc from Dell with XP loaded about 6 years ago but about 3 years ago I got the virus and engineer new version of XP.  A friend told me to check it was authentic and I ran across Microsoft, and it was.  Receive regular updates of Microsoft for it and get the messages from Microsoft saying they would stop supporting it in April next year.  I really think I have a genuine version of Windows.  What is wrong and how there address.  It would be very happy if you could advise.

Hi, seemed to be getting some questionable e-mails from * address email is removed from the privacy * and then similar Skype allegedly asking me to download voice message so contacted Norton and made scan with power eraser to check the virus.  They removed DNS 'bad' (no other prob) and then restarted the pc - then a message appeared suggesting I had non-genuine windows (this is XP Professional) and the background became black.  Well, pc from Dell with XP loaded about 6 years ago but about 3 years ago I got the virus and engineer new version of XP.  A friend told me to check it was authentic and I ran across Microsoft, and it was.  Receive regular updates of Microsoft for it and get the messages from Microsoft saying they would stop supporting it in April next year.  I really think I have a genuine version of Windows.  What is wrong and how there address.  It would be very happy if you could advise.

Hi Carolina,.

Was it a Dell engineer who has reinstalled Windows for you?

In any case, if this is a Dell machine, there will be that a license key joined the PC somewhere, usually on the back, but if it's a laptop, it'll be below.

See this article for what to do if you can not solve the problem:
http://support.Microsoft.com/kb/916247/en-GB

Tags: Windows

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