Message "the cartridge cradle cannot move." But he moves normally.

I have a PSC 1510 all-in-one printer and my operating system is Windows 8.1 64bits. (I used to have Windows XP and I had no problem for many years).

I downloaded the correct driver (AIO_CDB_NonNet_Full_Win_WW_140_408) of HP and installed successfully.

When I try to print something, the solution Center HP said that "the cartridge cradle cannot move." But there is no jammed paper or any damage.

I contacted HP through the phone and they had me reset the printer in a different way (by pressing the buttons cancel & paper together, etc.).

When I unplug driver and do this reset, my printer prints an alignment page in the first place and then running normal. When I plug it to the computer without turning it off, it works normally again. But if I turn the computer or printer and then turn on. I must apply the same reset procedure.

Could someone help me?

Hi MissTeriLynn,

I worked on this problem for about a month. As I said above, when I reset the printer, it works normally (prints of computer and copy individually). When I plug it into the computer, he continued to work on (print computer and copy individually). However, if I turn the computer or the printer off and on again, it does not normal (not print from the computer, no copy individually; just blinking red lights on the printer and the warning message on the screen).

I plugged the printer on another computer of Win8.1 without having to install HP components. It worked normal. Later, I plugged my PC disappointment once again.

I thought that the source of the problem could be HP Solution Center. And bingo!

Somehow, the HP software does the firmware of the printer get confused. I uninstalled all HP components and I have no more problems. I can't use all the features of my printer (scan especially functions), but I'm okay with that. If a new version of the HP Solution Center for Win8.1 appears, I'll try it.

Nevertheless, thank you for your response.

Tags: HP Printers

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