OfficeJet 6500 - the cartridge cradle cannot not move/no paper jam

Similar Questions

• Message "the cartridge cradle cannot move." But he moves normally.

  I have a PSC 1510 all-in-one printer and my operating system is Windows 8.1 64bits. (I used to have Windows XP and I had no problem for many years).

  I downloaded the correct driver (AIO_CDB_NonNet_Full_Win_WW_140_408) of HP and installed successfully.

  When I try to print something, the solution Center HP said that "the cartridge cradle cannot move." But there is no jammed paper or any damage.

  I contacted HP through the phone and they had me reset the printer in a different way (by pressing the buttons cancel & paper together, etc.).

  When I unplug driver and do this reset, my printer prints an alignment page in the first place and then running normal. When I plug it to the computer without turning it off, it works normally again. But if I turn the computer or printer and then turn on. I must apply the same reset procedure.

  Could someone help me?

  Hi MissTeriLynn,

  I worked on this problem for about a month. As I said above, when I reset the printer, it works normally (prints of computer and copy individually). When I plug it into the computer, he continued to work on (print computer and copy individually). However, if I turn the computer or the printer off and on again, it does not normal (not print from the computer, no copy individually; just blinking red lights on the printer and the warning message on the screen).

  I plugged the printer on another computer of Win8.1 without having to install HP components. It worked normal. Later, I plugged my PC disappointment once again.

  I thought that the source of the problem could be HP Solution Center. And bingo!

  Somehow, the HP software does the firmware of the printer get confused. I uninstalled all HP components and I have no more problems. I can't use all the features of my printer (scan especially functions), but I'm okay with that. If a new version of the HP Solution Center for Win8.1 appears, I'll try it.

  Nevertheless, thank you for your response.

• OfficeJet 6500 e709: printer carriage stuck far right - no. paper jams

  Hello community,

  Recently my carriage of the printer on my HP Officejet 6500 E709n simply ceased to pass on the right side. I turn on my printer and he came with a message of paper jam.

  I checked and traveled all Paper Jam troubleshooting steps and the steps to move the printer, nothing helps.   said videos and done all suggested steop nothing helps.

  The last thing I printed has 3 addresses on envelopes. I have placed all three envelopes in the tray at the top of a stack of paper that was already there. The first envelope print, while the second has picked up two envelopes - but printed on the top - except, I noticed the corner of the return address, although entirely in tact, had a small spot of ink. I replaced the third envelope and it printed fine.

  Please, can someone help me solve this problem?

  @JohnnyBones, welcome to the forums!

  I read your post about the question of jam of transport that you are facing with the Officejet 6500 Wireless printer. I understand that you have already tried the recommended troubleshooting guides, I posted below, does not.

  The following suggestion I have would be to ask to HP directly to see about having the printer repaired or replaced. If the issue was fixable, the troubleshooting steps should have helped!

  1. One "original jam: clear jam and press OK"message for HP Officejet and Photosmart all-in-One Series Printer.
  2. "A 'carriage jam' or ' 0X610000F6" message for HP Officejet 6500 (E709a) and 6500 wireless (E709n and E709q) all-in-One printers

  Join our technical support to the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

  If you like my answer to your concern today, click on the thumb to the top below!

  Best wishes!

• Error printer mechanism: the print cartridge cradle cannot move

  HP Officejet Pro 8500 has 910g

  The printer will not print: the message is: error printer mechanism: the print cartridge cradle cannot move.  Without the cradle of the cartridge and press ok.

  How free the cradle of the cartridge?  I sent a message to 13:30 and I got a notice that they will contact me within the hour, he is now almost 19:00 and nobody sent me back.  Help

  Try the steps in this troubleshooting page.

• "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

  "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

  Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

  Try this first and post back to tell how you got.

• OfficeJet 6500 printer E710n-z: Officejet 6500 E710n-z printer is not printing but it says printing doc is printing

  Hp Officejet 6500 printer - E710n - z does not print documents from my PC but will copy the documents placed in the tray of the printer. I set it up as a network printer with a wifi modem in another room. I used the Control Panel, click right in the image of the printer and done research failure, checked the driver (this is the last) and the control panel tells me that the document prints, but nothing happens. I am trying to print with margins of 0.5cms word documents. I tried with 0cm margins and some print and others don't which is the reason why I changed the margins to 0.5cms. I get a warning that the print area is greater than the margin and that some of the document will be lost, but that's okay for me because I am a printing table and you want to cut the paper along the lines of the grid.

  @Marmalade2,

  Looks like it might be a problem with this document, the settings or with Word. Are you able to print from other applications/programs?

  I would like to continue you here: How to troubleshoot printing in Word failures

  I'll watch for your reply.

• The slider side does not move when I put the mouse on it, I need to click below or on the arrow down. Once he left the first place, it moves. Also some applications like changing the city the weather button won't change.

  The slider side does not move when I put the mouse on it, I need to click below or on the arrow down. Once he left the first place, it moves. Also some applications like changing the city the weather button won't change.

  The extension of the Yahoo! toolbar and the extension of Babylon have been reported to cause a problem like that. Disable or uninstall the modules.

     * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
  

• When I open it gets stuck on "initializing installation" and the green bar does not move. How can I fix it so it installs?

  The installation program of Adobe cloud downloaded on the internet perfectly but when I open it stuck at "initializing installation" and the green bar does not move. How can I fix it so it installs?

  Multiredwolf123 did you use the steps listed in the "Failed to install" error request Creative Cloud Desktop - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to solve the current error?

• Do not click on in the VM and can not move files between hosts and virtual

  Do not click on in the VM and can not move files between hosts and virtual

  Home - Windows XP x 64 Edition

  Virtual - Windows 2003 Web Edition

  -vmware.log

  ...

  sept 23 14:10:17.875: mks | Setting size 40 pile of thread to 1048576.
  sept 23 14:10:17.875: mks | Adjusting size of 41 of the stack of the thread to 1048576.
  sept 23 14:10:17.890: mks | USBGW: Writing referee op: 13 len:36
  sept 23 14:10:21.718: vcpu-0 | Unified TOOLS loop capacity requested by 'box to tools-MDN; now sending via the TECO
  sept 23 14:10:21.718: vcpu-0 | GuestRpc: Channel 7, toolbox-MDN app reviews.
  sept 23 14:10:21.718: vmx | DnDRegisterRpc: Rpc of DND already set to 1
  sept 23 14:10:21.718: vmx | CopyPasteRegisterRpc: already the value 1
  sept 23 14:10:21.890: vcpu-0 | VMXVmdb_LoadRawConfig: Loading of raw configuration
  sept 23 14:10:22.000: vmx | DnDRegisterRpc: Rpc of DND already set to 1
  sept 23 14:10:22.000: vmx | CopyPasteRegisterRpc: already the value 1
  sept 23 14:10:23.750: mks | USBGW: Writing referee op: 13 len:36
  sept 23 14:10:30.703: mks | Setting size 40 pile of thread to 1048576.
  sept 23 14:10:30.718: mks | Adjusting size of 41 of the stack of the thread to 1048576.

  ...

  Any ideas?

  Thank you

  If your license key allows, update your VMware Workstation version 7.1.4

  Otherwise, at least upgrade your VMware Workstation to version 7.0.1

  In the menu bar, help-> Check for Updates on the Web.

• The message says that it has a paper jam or paper but there is paper in it.

  My printer has a paper jam that I corrected, but it will not print even though even he sends paper thru with nothing on it. The message says that it has a paper jam or paper but there is paper in it. Sent several things to print but quere said there is nothing to print.  Help!

  Contact the manufacturer of the printer.  It is not a Windows problem.

  Good luck.

• HP 6500 ink cartridge black would not print, now it's the color!

  Had a black cartridge half full, printed the morning very well, does not work in the evening.  Read all the messages on the cleaning of the print head alignment.  Has taken the print head, rinsed off the coast of gunked ink.  Black ink now works great!  But guess what – now the color ink does not print.  Yesterday bought all new cartridges.  Clean the printhead again?  Help!  :-)

  Thus, the color ink levels are good. Could be useful running what a couple of print head clean on the printer and leave it for a few hours.

• HP Officejet 6500 E710n-z starts - but not - completed the scanning process

  My HP Officejet 6500 E710n-z used to work perfectly. However, recently the ADF Document (CAD) for the scanner stopped working.

  You can load the document and it "scan." But once the document is scanned, the ADF continues to operate - as if waiting for more documents to follow. This continues for about two minutes, so that an error message appears on the printer screen: "reload the document, and then restart the job. In the end, none of the ' scan ' is recorded by the computer.

  If it is useful to solve this problem, I am currently using Windows 7, 64-bit. In addition, I downloaded a recent firmware of HP, etc page upgrade (maybe two months ago) software.

  If you can offer any assistance, I would be very happy. I used to use the ADF regularly, and I'm now no longer able to. (For example, some of my projects are delayed!)

  You can perform a hard reset on the printer. Unplug the power cord at the back. Leave for 30 seconds and plug it back.

  Also. You can run the doctor print and scan and check the results.

  http://support.HP.com/us-en/document/c03275041

  Let me know what happens.

• Photosmart D110a all transport cartridge printer will not move to the Center to allow its replacement

  I have a Photosmart D110a, using an iMac running OS 10.7.4 (Lion).

  In the middle of printing, I received a message from a problem with the color cartridge. When I open the cartridge access door, the transport of the cartridge does not return to the Center so that I can change the cartridge. The printer status panel displays the message "ink cartridge access door is open." When I close the door, the power button blinks and I get a message on the printer, 'Short of printing ink cartridges or damaged'. Center of HP messages on my office poster "printer cartridge failure." Printer cartridge has failed. Check the status Panel on the printer for more information.

  I'm using remanufactured cartridges that have never given me a problem in the past.

  I'd appreciate any help so that I can replace the color cartridge.

  Thank you

  I know it has been awhile.

  I'm happy to have provided useful information for you.

  Happy to know that the problem was resolved itself.

  

• HP Officejet 6500 ink cartridge 920, Vista - alignment failed, black ink does not print

  I went through the diagnostic process because my printer gives me a view of alignment failed and my black ink will not print.   It is established that I need to replace the print head.  Is it complicated?  What should I do when I need the printer/fax every day?  I have no time for that computer to be down for a day, and even less for as long as it takes to get the part here and replace it myself.  Or worse, if I send to HP to have the work done.

  Replacement of the print head is not complicated, it can be done in 5 minutes.  Before doing this, you could be sure that the ventilation openings are not connected and you might try to soak the printhead as shown here.

• OfficeJet 6500-E7709n - cartridge to reactivate 'chip' level of oversight

  OK, slap my wrist, I was a bad boy...

  I tried to refill the cartridges run out on my OfficeJet 6500 - and no end of trouble.  Yes I know.  Smart move Einstein!  One of the recommendations is to disable monitoring via the menu Preferences (#7) in the configuration of the chip ink level.

  I'm sure you can guess, that did not do diddle squat, so now I want to go out & get some genuine HP cartridges.  Before I install them, I want to cancel the mess I made and put things back as they were.

  Question: How can I enable this option on YOU?  After turning it off, option has completely disappeared in the Preferences menu.

  I tried a "Reset Defaults", but it does not work.  Is there a way to reactivate?  That, in the absence, is there a way, nuke (so to speak), the printer around the age of stone for what is it to its Out-Of-Box State?

  Thank you!

  Jim (J.R.)

  Update:

  I figured out !

  To do this, you must do a Reset of the NVRAM by performing the sequence of steps following:

  1. Turn the printer off using the power button on the front panel
  2. Using two fingers on one hand, press and hold the keys "6" and the "#" at the same time.
  3. With your other hand, press the power button to re - turn on the printer.
  4. Keep pushing on the # and 6 keys until the screen turns off and then turns on again to the top.  Then he will say "Semi NVRAM Reset" - at this time there, you can release the # and 6 keys.  This may take a minute or two.

  Once this is done, the printer will go through his routine of initial running "out-of-box" for printing.  In other words, it will attempt to reload the print heads by making several cleaning cycles and will work then a cycle of alignment.

  When you do that, you're done.

  I hope this helps.

  Jim (J.R.)