Messaging voice Visual blackBerry Smartphones "error incomplete xml".

I signed up for visual voicemail. It worked for about 4 hours.  So I knew that I had a voicemail, and he is not.  When I hit the menu to check the new voice mails he responsed with an error message indicating "incomplete xml would you like to call your mailbox? with a box to check the 'yes' or 'no' ' if I hit Yes it takes me to my voicemail and I can listen to the message, but it does not appear in my visual voicemail screen.  Verizon was no help and the rep "study" the problem. I tried to reinstall the program, but that did not help.  Anyone facing this problem?  Advice or tips would be appreciated.

I was finally able to get Verizon to provide a fix.  I had to call tech support to the 1-800-922-0204 and go through a couple of levels to reach someone who could find a solution.  I had to delete all voice messages in my Inbox and it had to rebuild or recreate a new voice mailbox for me.  Then I had to remove and reinstall the program of visual voicemail.  Then I had to create a new voicemail box.  He now works... We'll see for how long.

Tags: BlackBerry Smartphones

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