BlackBerry smartphone error 507 9860 Torch

Hello, I can't start my 9860, I have error 507

The phone is a 9860 unlocked with the loaded with Windmobile OS 7 employee purchase plan
(Windmobile tried too, but no was not able to help)

I tried KB19767 and KB10144 and apploader with or without option /nojvm

Here are the steps and the messages that I received

www.blackberry.com/btsc/KB19767

Popup BlackBerry Desktop Software can communicate with the BlackBerry

Same thing


Confirm the unit repair


(prompt release of phones password {1/10})

Updates of BlackBerry Device Software

There is no update to BlackBerry Device Software

backt original message

BlackBerry Desktop Software can communicate with the BlackBerry

A tried

www.blackberry.com/btsc/KB10144

Same results as above

I do not receive the message in step 3 (Get Update, update later or show other versions)

Apploader with v7 download Windmoble using

Apploader
Charger (with or without /nojvm)
USB - PIN: 12345
(indicates that the device is connected)

guests of device password
phone screen flashes

Basic Applications BlackBerry Update appears on the wizard


Could not load the "Blackberry 7.1.0 Core Applications" because some of the required files are not available.

Is there another way to restore the system to a bootable state? Maybe for the original firmware?

Thank you

Hello and welcome to the community!

507 means that it not there no OS on the device at all, so nothing to be "factory reset" or anything else. Only a good OS reload will get going again.

I recommend the following, on a PC (you can not do this on MAC):

1) uninstall all the BB OS packages from your PC,

(2) make sure you have the BB Desktop Software already installed

(3) download and install to your PC, the BB OS package you want:

4) remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Now try these tips, but replace the software of office/AppLoader instead (if/when indicated) Web site:

You may need to try different packages of OS... maybe that you are trying is corrupted somehow.

You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

When the behavior shows up, you know the culprit... the last thing you have loaded.

If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

Good luck and let us know!

Tags: BlackBerry Smartphones

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