Microsoft Arc Mouse does not work properly.

Original title: arc mouse problem

I have an arc mouse. When I turn on the computer it works, but when everything started the pointer just stops and of course the mouse does not respond. I tried several times to uninstall and then install the drivers again and restuarted the computer.the butteries are new.what can do?

Hello

Thanks for the reply.

I suggest you to contact technical support for Microsoft Hardware to improve the assistance.

Visit the link to contact the material Support

http://www.Microsoft.com/hardware/en-us/support/contact-us

Using the windows-related issues feel free to post on Microsoft Community.

Tags: Windows

Similar Questions

  • HP wireless mouse does not work properly

    ORiginal title: HP wireless mouse

    Sometimes the mouse does not work properly.  For example - the cursor will stop pulsating and move to the beginning of the sentence to the place where I want to go.  It seems to freeze.  I tried the convenience store, but he said he couldn't identify the problem.  Please notify.  Thank you.

    Hello

    1. What is the model of the mouse?

    2 did you do changes on the computer before the show?

    Method 1: Reinstall the mouse driver

    a. click Start, typedevmgmt.msc in the start search box and press enter

    b. right-click on the device and click on uninstall. Restart the computer and allow the driver to install.

    Method 2: update the driver

    See the following site:

    Updated a hardware driver that is not working properly

    http://windows.microsoft.com/en-US/windows7/Update-a-driver-for-hardware-that-isn ' t-work correctly.

     

  • My Logitech mouse does not work properly

    Original title: my mouse no longer works so work on & on

    I have 2 mice two Logitec both less than 1 year old, lately as well stop moving while I'm trying to move on to things, one click then starts a few times the cursor flys wildly to the region, I wanted it to go. As if the blow like a rubber band. I tried to uninstall & reinstall the driver HID, but it does not help. I also tried to update the drive but told me the driver I have is up to date. And no to stop this erradic behavior.

    Hello Philippe,

    Thanks for posting your question in the community of Microsoft Windows. I understand that your mouse has stopped working. Correct me if I'm wrong.

    I imagine the inconvenience that you are experiencing. I will definitely help you with this.

    To help you suggest several steps to solve the problem, I would appreciate it if you could answer the following questions:

    1. you receive an error code or message?

    2. have you made any recent hardware or exchange of software on your computer before the show?

    3. What is the Logitech mouse model number?

    Please follow the links below:

    Method 1:

    Follow the steps in the link below.

    Mouse, touchpad and keyboard with Windows problems:

    http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-and-keyboard-problems-in-Windows

    Method 2:

    Follow the steps in the link below.

    Change the mouse settings:

    http://Windows.Microsoft.com/en-us/Windows-Vista/change-mouse-settings

    For more information:

    Contact Logitech Support:

    http://www.Logitech.com/en-us/support/support-contactus

    Logitech Forum:

    http://forums.Logitech.com/

    I hope that the information above helps you.

  • My left clicker on my mouse does not work?

    My left clicker on my mouse does not work properly. The right clicker can be used to select things. I don't know if something has been disabled, or if my mouse must be replaced. What should I do?

    Hello

    Control Panel - mouse - for left-handed. If the opposite problem on the other side
    Then, the mouse has a problem and needs to be replaced.

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Microsoft Wireless Desktop Keyboard/Mouse 6000 V2 does not work properly.

    Microsoft Wireless Desktop Keyboard/Mouse 6000 V2 does not work properly.  The mouse does not allow me to use the wheel to scroll down to option and when I look at the drop down list, it does not keep list open.  It opens and closes the list immediately. He continues to return the list to the top of the drop-down list.  I checked the batteries in the keyboard and the mouse (replaced) resync'ed the two keyboard and mouse ports changed the receiver performed in and checked for update on both keyboard and mouse and have restarted my computer several times and it still does not work properly. I bought this Office Microsoft Wireless Keyboard and mouse 6000 V2 there are three 3 months and he can't take back to store because it has a warranty of 30 days of the store.  Help.

    Try it on another machine to ensure that it is not the lack of equipment.

    And make sure you have the latest drivers/software installed for him.

    Restore point:

    http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

    Do Safe Mode system restore, if it is impossible to do in Normal Mode.

    Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

    Try a restore of the system once, to choose a Restore Point prior to your problem...

    Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

    http://www.windowsvistauserguide.com/system_restore.htm

    Read the above for a very good graph shows how backward more than 5 days in the System Restore Points by checking the correct box.

    See you soon.

    Mick Murphy - Microsoft partner

  • Satellite L775 - mouse pad does not work properly

    I have a laptop Toshiba Satellite L775. I run Win 7 Home Premium. My mouse pad does not work properly. I also have a Logitech Anywhere MX wireless mouse. I tried the mouse pad to work properly with the key FN and F9, but it does not work. And you really have no idea if that turns or out of the mousepad anyway, subj for another time I guess.

    What does not work, but I have to do is to go to Control Panel then mouse option load that and just scroll the tabs without changing what each time and then close and the touch pad works. But only for this session. If I have my laptop nearby, or turn it off, I have to start throughout the whole process.

    What's past and how to fix this?

    Thank you very much.

    > What's past and how to fix this?
    After reading your ad, I still don t know what is your problem.
    > My mouse pad is not working properly
    How to understand this? What does not work properly? What happen exactly when you start your laptop?

  • Wireless Microsoft notebook optical mouse does not work with g42 - 410 us laptop

    Wireless Microsoft notebook optical mouse does not work with g42 - 410 us laptop

    Hi Mary,

    Did you install all the necessary drivers, firmware and/or software Intellisoft of the mouse and then restart?

    You have good batteries in the mouse?

    Verify that the mouse is compatible with working computer and your operating system?

    Have you checked the mouse icon in the control panel (after all of the above) to a setting to activate?

    Contact the vendor of your computer and see if you need to update something else.  When I installed my wireless mouse, it wouldn't work until I updated the touchpad, the firmware drivers and.

    Good luck!

    Kosh

  • Microsoft windows live mail 2011 does not work properly

    Original title: "I'm on windows7 and my windows live mail 2011 does not work correctly." I think that the best way to get there is to uninstall and reinstall... Please provide clear instructions on how to proceed. Any better ideas? »

    I'm on windows7 and my windows live mail 2011 does not work properly. I think that the best way to get there is to uninstall and reinstall... Please provide clear instructions on how to proceed. All the best ideas?

    Ask in the Windows Live Solution Center Mail Portal. Brian Tillman [MVP-Outlook]
    --------------------------------
    https://MVP.support.Microsoft.com/profile/Brian.Tillman
    If a response may help, please vote it as useful. If a response to the problem, please mark it as an answer.

  • My Microsoft 2000 wireless mouse does not work

    Good then when I changed the batteries in the wireless mouse, the led will turn green and then all go off and my mouse does not work, even when he is on the Green, green light is only on during a few seconds.

    Hello

    Please see two items of the below knowledge base for help.

    Troubleshoot a wireless mouse that does not correctly
    http://support.Microsoft.com/kb/321122


    Troubleshoot the incidents of the response to the mouse or wireless keyboard

    http://support.Microsoft.com/kb/838398

    Kind regards
    Afzal Taher
    Microsoft technical support engineer

  • Qosmio G30-163 mouse and keyboard does not work properly

    Hi all

    I installed an update of the firmware of the toshiba site. I think that the upgrade was for the dvd but am not sure. I just saw an available upgrade and installed. Stupid of me. The dvd drive has been previously not recording. If after installing the update of the firmware I has not restarted the machine. In the meantime, I forgot the upgrade and then I did to fix the error of dvd

    "Start the Registry Editor (start, run and type regedit and click on).

    Search for "UpperFilters" and "LowerFilters" (and "UpperFilters.bak" "LowerFilters.bak", if they exist) value under the following key in the registry and delete it:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    Exit the registry editor.

    Reset. »

    Now, after restart the keyboard and the mouse does not work. I can't go in safe mode because I can't press ok for the user login screen. I have attached an external keyboard, but it still does not work.

    I use windows xp, I have a lot of data. I can't do anything. If anyone has any idea please help me. The laptop is out of warranty. I'm stuck. Help, please.

    John

    S rally strange because I put t see a link between the firmware CD/DVD, UpperFilters and LowerFilters and the keyboard and mouse.

    This is first time that a removal of the upper and lower filters would undermine the functionality of keyboard and mouse. Which is really strange.

    Anyway, you are able to access the BIOS? If this isn't the case, then this is not good.

    First of all, you should try to save the data stored on the HARD disk in this case, I recommend to remove the laptop HARD drive and connect it using a USB HDD on another controller.
    This would allow you to save the data to another HARD disk.

    Put the removed HARD disk in Notepad, and then try to reinstall the OS from the Toshiba restore CD.
    I hope that this will be possible because I don't see another way to get the operating system again.

    Good luck by a friend

  • my laptop pointer freezes sometimes and does not work properly

    I have a sony vaio notebook. This pointer does not work properly most of the time, and it freezes. I have to restart my computer to fix it temporarily, but it happens again and again. I wonder if my system is infected with a virus or not. can fix this or I need to recover my laptop. I look forward to your reply. Thanks indeed

    Try to go to the sony web site and get the last mouse and mouse pad drivers.

    If an external mouse, clean and check the batteries if applicable.

    If this isn't an external mouse, try an external mouse and see if the problem persists.

    Then...

    If you use Microsoft Security Essentials, start here - https://support.microsoftsecurityessentials.com/ and select the link that says - I think my computer is infected. Options vary by region, but phone support leads you to the Microsoft answer service (http://www.answerdesk.com/) in the USA at this time. After an initial free consultation, will be charged a fee for assistance, based on the details of the case.

    If this is not the case, go to your provider AV.

    You can also try this web site - http://www.bleepingcomputer.com - contains details for most common infections, often immediately after that they started to appear in the wild, and instructions are provided for how to remove infections using their malware removal guides. They also have forums where you can seek assistance from people who specialize in the removal of malware.

    Here are other free programs that can help:

    Malwarebytes anti-malware free - http://www.malwarebytes.org/products/malwarebytes_free Please note, do not accept the trial version of MBAM Pro that it will conflict with MSE while the free version won't.

    SUPERAntiSpyware Free - http://www.superantispyware.com/downloadfile.html?productid=superantispywarefree

    TDSSKiller (free) - http://support.kaspersky.com/faq/?qid=208283363

    HitmanPro (free for 30 days) - http://www.surfright.nl/en/hitmanpro

  • ATI Graphics Driver does not work properly

    All of a sudden when I play my games on Facebook my computer completely freezes. Reports error saying that the ATI Graphics Driver does not work properly.
    I have checked all the updates of Windows, said that I installed all available updates. Help, please!

    Hello

    First manually check the updated drivers with ATI and ask their support and Forums on all known
    questions. Use the methods to update the following drivers.

    Download the Catalyst Drivers here
    http://game.AMD.com/us-en/drivers_catalyst.aspx

    ATI - Forums
    http://forums.AMD.com/game/categories.cfm?CATID=260&forumid=11

    ATI - Support and drivers
    http://support.AMD.com/us/pages/AMDSupportHub.aspx

    ============================================================================

    Other troubleshooting methods would include the boot minimum and others who might help determine
    the cause and eliminate problems.

    What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
    on this machine, including those you have uninstalled (they leave leftovers behind which can cause
    strange problems).

    ----------------------------------------------------

    Follow these steps:

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    ==========================================

    After the foregoing:

    How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.Microsoft.com/kb/929135
    How to troubleshoot performance issues in Windows Vista
    http://support.Microsoft.com/kb/950685

    Optimize the performance of Microsoft Windows Vista
    http://support.Microsoft.com/kb/959062
    To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
    Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
    reference (if you have a small box at the bottom left - show for all users, then check that).

    How to check and change Vista startup programs
    http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

    A quick check to see that load method 2 is - using MSCONFIG then put a list of
    those here.
    --------------------------------------------------------------------

    Tools that should help you:

    Process Explorer - free - find out which files, key of registry and other objects processes have opened.
    What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
    each process.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

    Autoruns - free - see what programs are configured to start automatically when you start your system
    and you log in. Autoruns also shows you the full list of registry and file locations where applications can
    Configure auto-start settings.
    http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
    Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

    There are many excellent free tools from Sysinternals
    http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

    -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
    When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
    Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
    a program that runs in your Windows startup.
    http://www.NirSoft.NET/utils/what_run_in_startup.html

    There are many excellent free tools to NirSoft
    http://www.NirSoft.NET/utils/index.html

    Window Watcher - free - do you know what is running on your computer? Maybe not. The window
    Watcher says it all, reporting of any window created by running programs, if the window
    is visible or not.
    http://www.KarenWare.com/PowerTools/ptwinwatch.asp

    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Vista and Windows 7 updated drivers love then here's how update the most important.

    This is my generic how updates of appropriate driver:

    This utility, it is easy see which versions are loaded:

    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    Description, version, product name, company that created the driver and more.
    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
    Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
    Uninstall - REBOOT it will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
    with their own software and drivers and all other main drivers that you have.

    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
    get new manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    Hope these helps.

  • 3480CT Accupoint mouse does not work

    I just bought this laptop for use at home as a small portable computer which can be connected to our wireless network and can be used anywhere around the House easily.

    In any case, I have and the accupoint mouse does not work, any more than the mouse buttons. The person I bought said he thinks its because the correct driver is not installed.

    I would really appreciate if anyone can help.

    Thanks Mark

    Hi Mark,

    I see that the Web Site of Toshiba UK does not list the reader pionting device for your laptop model. So I assume that it should use the standard version of Windows XP.

    Check in for your pointing device Device Manager to see if it is showing up with errors. Also, you should be able to run a troubleshooter for it and perhaps also a calibration tool. (You may need to move around with the arrow keys or tab).

    If all else fails, you can try to recover your system with the recovery CD and that the pointer is still not working properly, then this would indicate a hardware fault.

    Kind regards

  • Carpet * a DVD - RAM in Sat M55-325 drive does not work properly

    The Mat * one years (uj-840) DVD player does not work properly.
    A symptom of the problem is that the icon does not appear in 'my computer '.
    more and she does not recognize the CD.

    I went to the properties of the drive through Device Manager and saw the following message is displayed:

    "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)
    Click Troubleshoot to start the troubleshooter for this device. »

    Following the instruction of the troubleshooter, I tried to update my driver through
    Device Manager, but it tells me that the current driver is the more up-to-date version.
    In the properties of the drive, I found that my driver version is: 5.1.2535.0
    I have RecordNow from Sonic/Roxio which is preinstalled on the computer.

    What is a simple problem that has a solution?
    I don't see other actions to find the root of the problem.

    Thank you

    Hello

    Check it please this page http://support.microsoft.com/default.aspx?scid=kb;en-us;320553 Microsoft

    I had similar problem. The ODD (optical disc drive) did not appear in Windows Explorer. Method 1 from this page solved the problem. Please try the same thing and let me know if ODD working again.

  • Satellite P25-S520 - DVD player does not work properly

    Difficulty of DVD player or buy the external drive

    My DVD player does not work properly, in fact it can never work properly. Recently, I tried to back up my PC on a DVD using Norton 360. Norton did not recognize that the DVD was present. Then I tried to write a text file on a DVD and was a failure. DVD + R and DVD-R media were found to be (Maxwell 16 X).

    I could have probably lived with this however, I received a copy of Dragon NaturallySpeaking version 10 on a CD and my Toshiba would not recognize it. I tried the CD in my laptop nearby and it was recognized.

    An attempt to update the driver has also fails.

    I was able to copy a CD of music last night so that at least works properly.

    Does anyone know how can I fix? The important part is to be able to load my new program.

    Research on some forums I found that other people have had problems with the Pioneer drive. If the drive can't be fixed, I'm not adverse to buying an external DVD drive. Unfortunately, where I live there is no brick and mortar stores selling external drives and I prefer to avoid the hassle of getting a drive online and discovering that it does not work with my Toshiba. Can someone suggest an external USB drive that will read and write CD and DVD and is certain to be compatible with my Toshiba?

    Thanks for any help,
    Humbaba3000BC

    Satellite P25-S520
    PIONEER DVD - RW DVR-K12D
    Driver provider: Microsoft
    Driver date: 01/07/2001
    Driver version: 5.1.2535.0
    Digital signer: Microsoft Windows Publisher

    Any external USB CD/DVD drive will be compatible with your laptop.

    However, you won't be able to boot from CD (run recovery for example) If you are using an external drive.

    So, your best option would be to replace the internal drive with a Toshiba drive designed for the laptop. Call an ASP and request a quote.

Maybe you are looking for

  • Menu bar

    In my anroid phone, I will not be able to display the menu bar. Can U please help on this

  • Mail - now completely destroyed me, help appreciated!

    My SSD on MBAir became full so I decided to make a few mailboxes, export to an external drive and then delete it. During this process, which was fine, something was wrong to export a large box and mail crashed. When I tried to re-opening, he came for

  • I have not received my book money. Help, please.

    A few days ago, I posted a book in the Ibook Store and my friend bought. 18 days ago and I have not yet received the money. Help, please.

  • Change the headings used in Command Center?

    I was wondering if there is a way to change the elements used in the command center? For example, to replace the calendar with something else. Thank you

  • HP ProBook 6540 b: administrator BIOS password

    Hello I changed the BIOS password on my laptop and forgot it... It brings up a keyboard on the screen after the third attempt. It shows system lockdown after entering on the OSK. Is there a way I can get help from HP to unlock the BIOS Admin password