Microsoft Arc mouse recognized but does not work

I have a Microsoft Arc mouse I got a few days before... I just got the possibility to use it today and when I inserted the dongle installed system drivers and device recognized as a mouse Arc... but when I moved the mouse nothing would happen... When I fold and re - open the mouse the green light for 20 sec. and then turns off again... and no blue light comes from the bottom of the mouse.

I tried to install Intellipoint, nothing helps...

Please advice!

--

b0iNg.

Hi - I actually found the problem and the solution.

The problem is related to the Microsoft Bluetooth power management feature. You must turn off the power for the bluetooth mouse management.

Unfortunately, I discovered the issue after I returned the device to Microsoft. Given that Microsoft was aware of this feature, that I'm really surprised to see that:

  1. It is not mentioned in the manuals for the Arc Mouse
  2. He is not mentioned anywhere on the help of the advice provided by Microsoft
  3. He made public not much at all

I bought a Logitech mouse - which had exactly the same problem, and that's when I realized it was a systematic problem. I kept digging and came across the answer that worked - disable power management.

I'm surprised that it is not made more transparent - I see forums and others that it is a very big problem. Epic fail for Microsoft on this one.

In any case, I hope this helps others!

-Brant

Tags: Windows

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