Microsoft Comfort Mouse 3000 mouse wheel click on the problem

Hello

I just got this mouse today and really like the shape and the weight of it, however I have a major problem - click wheel mouse only works to a certain (very uncomfortable angle) and even in this case, not all the time. I installed the drivers and all...

.. sure you can not help me with anything whatsoever, so I'm going to exchange it for a different mouse to the store in the next few days, unless the problem disappears

.. That's all :(

Hi pas0003,

If it works, try the steps and check them off below.

(a) check the connection of the mouse. If the mouse is connected via a USB port, make sure that the cable is not loose. Push the USB connector to make sure it is sitting comfortably. If the mouse has an older serial port connection, make sure that the connector has not become loose and check the pins of the serial port for any signs of damage.

(b) plug the mouse into a different port on the computer and test. The port may be damaged or the computer can recognize is no longer the mouse into this port.

(c) inspect the cord of the mouse for signs of damage and make sure that the cord has not broken loose from the end of the USB connector or the mouse itself. If the mouse wire has been broken or the wires are are spare at each end, the mouse may need to be replaced.

(d) clean the mouse. A mouse that uses a ball to track needs frequent cleaning. Unscrew the plastic ring on the underside of the mouse in the direction indicated by the arrows on the mouse. Remove the mouse ball and clean the ball and inside the mouse, paying special attention to the small roller inside the mouse. Use a cotton swab or a clean non fluffy towel and a small amount of rubbing alcohol. Let the parts dry, then reassemble the mouse. It should run more smoothly.

(e) check the mouse settings. Click on the 'Start' button on the computer, and then click "Control Panel." Depending on the operating system, you may need to click "Settings" first go to the "Control Panel". Click on "mouse". Review the settings on the various tabs to see if changes are needed to solve the problems.

(f) uninstall all hardware or software newly added. Check the performance of the mouse. If the problem is resolved, there may be a conflict with the mouse and the new program or hardware.

(g) put end to the program you are working and you restart the computer. If a user clicks on the mouse too many times in quick succession, the memory of the computer may freeze, which in turn freezes the mouse.

(h) examine the lock button for a mouse integrated on a laptop. If the mouse stops working, we can get key lock, usually located just above the mouse button. Press the button to unlock.

If the previous step fails then you can go ahead and return the mouse to get a new one, as there may be a problem with the mouse itself because it is news.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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