Microsoft Office (OEM) installed at the factory on a Dell computer

Hello

I am extremely disappointed with Dell and Microsoft.

My 3 years old Inspiron 660 customer s had a hard drive failure. After replacing the hard drive, I proceeded to perform a factory restore. The recovery process has not worked!

I was afraid that my customer has paid a lot of money to buy Microsoft Office when he ordered from Dell in 2013. I talked to Dell support and they confirmed that the factory-installed software is not included in the recovery partition. Dell do not provide software disks. I then talked with Microsoft and they said that they provide no downloads for OEM, only commercial versions. In addition, they understand the dilemma of my client and are sorry.  Now it's *!

So here we have a classic situation where no company of billions of dollars will help a customer.

I wonder what other Dell customers do when they lose software because of the failure of the hard drive?

Thanks for listening to my rants.

Innovation of PC,

Have you tried the link below to download office?

Desktop download

Tags: Dell Software

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