Microsoft Windows Fax and Scan part FAS has stop working

After the search for malware and remove it, my portion of Windows Fax and Scan fax no longer works.
I get the message "Cover sheet not found." and I cannot fax using this application.
I can't find any download on MS application until I do now?

Hi Charlotte,.

This problem may occur if third-party applications in conflict with Windows Fax and Scan, if the service is not started or if it is corrupted Windows Fax and Scan of the files.

Method 1:
I suggest you to set up your computer in a clean boot state and check if it helps.

It is possible that a third-party program/applications could be the cause of the conflict.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135

Note: After the boot minimum troubleshooting step, follow the "How to reset the computer to start as usual after a clean boot troubleshooting" section in the link provided to return the computer to a Normal startup mode.

Method 2:

I suggest you to check if the Windows Fax and Scan service is started or not.

(a) click Start.

(b) type services.msc in the start search box, and then press ENTER.

(c) find fax service in the list.

(d) right click on the Fax service.

(e) click Properties.

(f) set the Startup type to Manual , and then click Start.

(g) click on OK.

Method 2:

If the problem persists, I suggest you try the following steps.

Step 1:

(a) click Start, type appwiz.cpl and press ENTER.

(b) on the left pane, select Windows turn features on or off .

(c) locate and expand printing and scanning.

(d) clear fax and scan Windows.

(e) click OK.

Step 2: Restart the computer.

(a) click Start, type appwiz.cpl and press ENTER.

(b) on the left pane, select Windows turn features on or off .

(c) locate and expand printing and scanning.

(d) place a check next to Windows Fax and Scan.

(e) click OK.

Hope this information helps. Answer the post with an up-to-date issue report to help you further.

Tags: Windows

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