Micrsoft tech removed from computer viruses. Now no sound. Installed the new driver and new software with no results. Help

Virus called 2012 unregistered version XP itself connected to the computer.  At four different technicians and 12 hours to remove.  Last technician manually deleted and deleted all empty folders.  A finished, no osund available.  Since it is not a virus problem tells me that I'm on my own. Computer model is GQ6070 sold by Fry's electronics.  Their support staff are not interested to help (will not respond to the e-mail).  Download and install software RealTek AC97 Audio Driver and Codecs.  Still no sound.  Any ideas?

Hello

Read the following article that may help you.

No sound in Windows
http://Windows.Microsoft.com/en-us/Windows/help/no-sound-in-Windows

Tags: Windows

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