Mid-2015 MacBook Pro won't start every 2 weeks, need to restore from a backup.

Similar Questions

• In early 2011, MacBook Pro won't start

  In early 2011, MacBook Pro won't start

  Is-ti connected? Fully charged?

  Give us some facts!

• Mid-2015 MacBook Pro 15 has Horrible battery life

  I have a Macbook Pro 15 mid-2015 is the basic model, 2.2 Ghz and 256 with no graphics other than the Pro of the Iris.  I got it for about 3 months and I take off the power once a weekish and use it around the House.  Whole reason I decided to go Apple was because I wanted to the battery life that windows machines cannot offer with that kind of power.

  I must have got a spleen or something because my battery life is bad.  I lance 50% screen and backlight OFF and do nothing to keep open.  My Dock has nothing open except for the mail to notify me and my browser if I use it (98% of the time).  The battery life is maximum of 4-5 hours to do this constantly, the only time where I got was more a road trip where I turned the backlight and display off and using only iTunes to listen to music through my headphones via bluetooth, it provided for 20 + hours this day here.  Just get here for the last minutes went from 38 to 19 percent more than 31 minutes of battery time.  I know a decent amount about computers and I am a saver of energy mass unless I'm hip, low light, no backlight, no program didn't open that I do not use etc and yet I get a ridiculous autonomy.

  What should I do? Any suggestions? I read somewhere on the power off and then when you power back up hold down Option + command + R to put something else inside the machine.

  My battery life is normal for what I described?  It of not like I'm that fool who knows nothing about computers and leaves open pages, mail, messages, itunes, Skype and browser just because I can.  I leave nothing open (so no programs on the platform were the 'point' under them), erasing everything that isn't necessary VIA activity monitor, such things as creative cloud.  I'm just puzzled.  I must have got a dud.  Please help and advise me on what I should / test.

  Running OS X El Capitan 10.11.3, but it's not just because of El Capitan, this has been like that since Yosemite when I bought first.

  Thank you

  Your computer is still under warranty, so do the logical thing: make an appointment at the Apple Store - Genius Bar store and bring it into service. If you are in the United States or is unable to make an appointment in this way, contact your Apple store. Don't forget that you have free phone service for 90 days after purchase.

• Problems of heat with the mid-2015 MacBook Pro 15-inch with retina display

  MacBook Pro (retina, 15 inch, mid-2015). 2.2 GHz Intel Core i7 | OS X El Capitan (10.11.3) | 16 GB 1600 MHz DDR3 | Intel Pro Iris 1536 MB | 251 GB of Flash storage

  My 2006 13 "MacBook White would get really hot on my knees if I was using the DVD player.

  Since then, my new MacBook Pro has no disc hard turns and no great, should I feel any heat at all?

  There is an old rule to never put your laptop on your lap, because it may damage your skin. I wonder if the new MacBook Pro will become warmer over time, or if I can expect to not feel high heat.

  Is there a range?

  I did have the machine long enough to say that I have done the troubleshooting steps.

  The DVD player is not the primary heat generator, the CPU/GPU are the creators of the heat.  When you use resources intensive applications, you can expect your MBP become very hot.  Video, Skype, games, etc., are applications that will make the CPU/GPU heat, reaching temperatures in the range of 90 ° c.

  You should expect at a temperature between 40 ° c to 50 ° c when running during 'normal' light applications such as text editing and browsing the web.

  Ciao.

• LG 29UC97C - 29-inch ultra wide monitor problem with Mid 2015 MacBook Pro retina 15 inch laptop

  Hi guys,.

  I searched for this problem, but could not find anything on the net.

  Every time that I turn my monitor on my MacBook turns on as well, but after some time (15-20 min) TI off awards and who says no signal. So, I have to turn my monitor market again to use it.

  It is really strange, it happens every time. I tried with different mDP to DP cable, but the result is the same.

  My monitor is 29UC97C 29 "curved UltraWide monitor LG

  Notepad is retina of Macbook Pro 15 "(mi-2015)"

  Thanks in advance,

  GOK

  LG 29UC97C 29 "curved UltraWide monitor Support

• Mid-2015 MacBook Pro battery drain

  Hello

  my battery in macbook (retina 15 ", i7, mid-2015, el-capitan) lasts about 5 hours of availability and about 2 days of sleep time.

  in your experience, which feels OK to you?

  because I think it's a little weak, given the promise of a 9-hour battery.

  I saw that a few problem printer messages with the el capitan. I have no installed printer.

  Thanks for the help

  Low sounds, are waiting to see what you do download and install EtreCheck from http://etrecheck.com/

  Run it and post the report here.

• MacBook Pro won't start not

  Hello

  I have a MacBook Pro that, if I'm not mistaken that I bought in 2009. So, last week I had several open files and I was typing on a Word document, I typed whenever he got more lag. Then my laptop just turned off automatically and I received a message (I don't remember very well what it read) and after that I tried to turn it on again, the start bar just loaded up to half, he stayed there for 10 minutes, then the computer is turned off again. Help, I can't lose the files that I had in this computer. What should I do?

  Thanks for your help.

  Try SMC and NVRAM resets:

  https://support.Apple.com/en-us/HT201295

  https://support.Apple.com/en-us/HT204063

  Try a safe boot:

  https://support.Apple.com/en-us/HT201262

  If no success, using the original installation CD and see if you can start the MBP.

  If you can, after the language selection, the display should have a top menu bar.  Click on UTILITIES and select and run disk utility > first aid.  If the disk cannot be repaired, a new will be necessary.

  If you cannot start with the installation diskettes, make an appointment at an Apple store genius bar for a FREE evaluation.

  Ciao.

• MacBook Pro won't start - runs in a loop

  Hi guys,.

  After a few days trying to figure this painful problem, I am at the end of my home and hope someone can help.

  I have a 2011 MacBook Pro, which has recently started having problems to start. During a game session (SIMMS), he all of a sudden to stop and refused to restart, and since then I have been unable to use it at all. The MBP has a new installation of El Capitan on it, but it has been working well for the past two weeks since the installation.

  I tried the safe mode, mode of recovery etc, but it would not boot in any of these either. Finally, I put it target mode and reloaded El Capitan of another 'companion' MacBook Pro. This process went smoothly.

  After loading it, I started from the MacBook to make sure that the operating system works OK, and it was 'companion '!

  I restarted the "Companion" MBP and ejected the defective MBP and tried to restart it normally. No go, would not even boot even with the new OS.

  I tried a number of things so he can begin as a result of this new facility, but all that happens is that he'll do the Apple Logo, try to start, stop, and then go around in circles.

  Finally you will stop on the gray screen and the fans will start and keep running.

  I'm at the end of my knowledge, so any advice would be welcome!

  Thank you

  Have you tried SMC and NVRAM resets?

• Retina, 15 inch, mid-2015 MacBook Pro number: flickering and the screen splitting

  Very happy user of a Macbook pro 2011, I thought about buying a new macbook pro 2015 15 ", 16 GB of ram, 512 GB of flash disk... I hope to have a new Mac, who suffer no lack of memory, and much faster.

  It's faster, for a week. Happy.

  Then, flicker from time to time, very fast, only 10 to 15 Hz strange flickering (turning slightly gray, at a frequency that really annoys the eyes).

  Then, split screen sequential, as in the video below.

  https://youtu.be/yC1qTuE4RTc

  (graphics card: AMD Radeon R9 M370X 2048 MB)

  Tomorrow the call Apple support... but what happens? I think to send to them and it wiped out? going to do a backup now.

  Same problem for me with exactly the same characteristics:

  https://www.YouTube.com/watch?v=oViKaiSVwlM&feature=youtu.be

  Look here:

  Macbook screen retina 2015 flashing

  For now, I guess that apple has no solutions to provide...

• Beginning of 2011 that MacBook Pro won't start, watch display rose with logo

  

  Hi, my macbook froze, out of the blue, this morning, and I was unable to turn off normally so I forced a strong power down by pressing the power button until it is turned off. Since then, whenever I try to turn it on, it is pink and the display is fragmented and lines crossing (see photo) and the progress bar does not go to Midway. On a few attempts, he went from the brand halfway on the progress bar on a white screen.  I tried:

  -reset the NVRAM

  (which caused his startup rose once again, but she suddenly turn into a blue screen United, but I ended up forcing a power down again after that stayed turned blue for 10 + minutes).

  -a secure start

  (she who seems to do nothing simply creates the macbook to initialize rose as mentioned above.)

  -a SMC reset

  (what could start the startup system rose, but then switch to a black screen after the mark halfway on the progress bar).

  Annoyingly enough, my macbook is nearly a year out of applecare. Is there a solution that you guys may be familiar with? However, I have some files on the hard drive that I just can't lose, so I don't want to do anything to jeopardize the files.

  (which does absolutely nothing, the screen is initializing ink

  Please disregard the last line "(qui absolument does nothing...)" "that has been a typo

• MacBook pro won't start - start progress 99% and stops

  I have problems to restart my MacBookPro.

  The last time I used it I made a stop down and done okay.

  Now that I'm trying to start it, it shows me a screen white background with Mac logo and in the background a startup progress bar that goes from 0 to 100%. Before we get to 100% (looks like 99%) it stops. Whenever I'm trying is the same process.

  I appreciate your help to find out what I can do to finish the boot process and start my macbook

  Thank you very much!

  Boot into Recovery and try to launch the first aid/repair disk

  Recovery http://support.apple.com/kb/HT4718

• 2009 macbook pro won't start, stay asleep

  I closed the macbook in the middle of a game of solitaire.  I came back in 5 minutes and it opens to a black screen.  It will awaken no sleep, regardless of the keys on which I rely on.  I sometimes hear a hum.  Please help - I need this for a presentation Monday.  Thank you!

  The closing force pressing the power button for about 10 seconds. Reboot and see if everything is normal.

• My MacBook Pro won't start after update to El Capitan, how can I go back?

  Hello

  I really hope that someone can help me here. I've updated to El Capitan Yosemite yesterday through software update, but now when I start the computer I get "no entry" or sign a circle with a diagonal line through it, or the Apple with the progress bar / error message / black screen and it repeats 3 times then stops.

  I'mnot you know where my disk of Mac OS x is so ideally don't want to reinstall the whole system.

  I did a back up of my work using Time Machine before saving, so I hope that I have most of the things I need backup.

  Restart by pressing cmd - R after the tone. It should boot into Recovery. From there, use disk to check/repair disk utility. Quit disk utility and reinstall OS X.

  The circle with a slash through it means that it does not find the necessary boot files.

• 2015 Macbook Pro 2.8 GHz > 16GB RAM 1 TB > PCIe SSD > overheating with Thunderbolt Display 27 "> Constant MAX RPM fan speed

  Hello community,

  First of all, I want to congratulate Apple on the construction of such a laptop well. It is a luxury product that is clearly desired by most people, which I understand very well that he's a new owner. But entering the heart of the problem that I face outside this machine being an external engineering masterpiece.

  Professional background:

  I'm a computer engineer / scientist / programmer by profession. I am currently employed at Hewlett Packard Enterprise (HPE) as a Senior Consulting Engineer level IV for their BIG Data Software Division. Yes, I program (Java and c#), scripts (powershell, batch and SQL), solutions architect, design, to test software and debugging, implement large enterprise-level solutions ranging from a cluster of 2 mirrors servers-to-of thousands of servers to multiple clusters (even from a perspective of work station of the missions of deployment from 200 KB - to - 50 jobs in the world) work with SQL databases on a daily basis, working with storage devices (SAN mutli-million dollar NAS and DAS), provide an infrastructure troubleshooting and problem resolution, have 8 international recognised certifications, a degree of master of science and involved with concerts on the side as well as build computers as a hobby. My computer knowledge is vast and my RESUME goes beyond what I have briefly described. It is important that I give this background to demonstrate that my level of computer knowledge is beyond the scope of this post.

  Laptop Usecase:

  Recently I bought mid-2015 Macbook Pro 15 "2.8 GHz Intel i7 quad core, AMD dedicated GPU, 16 GB of RAM, 1 Portable SSD PCIe TB from an authorized Apple dealer. To maximize the beauty of this gem, I also bought a monitor Thunderbolt Apple 27 "due to its ability to offer a dedicated gigabit NIC and additional USB connectors. Basically, the screen acts as a central docking for the laptop and offers additional i/o that does not have the laptop (somewhat a disappointment that it's called a 'PRO' for laptop - this can be discussed in an extra thread).

  I will mostly use the laptop for tasks related to work as operating on dozens of remote servers via RDP, using office 2011 and 2016 Lync, Eclipse for Java programming, access the HPE intranet for related tasks at work, set up conference calls, connection with clients remotely via WebEx or TeamViewer and typical everyday computing. For fun, I'll use the laptop to compose music through Logic Pro X, browsing the Web, doing work with Photoshop/Lightroom/and other products Adobe, Web browsing, Email, Youtube, NetFlix, coding, and other basis for computing tasks.

  Question:

  I am primarily an engineer Windows to the heart and don't work well with Unix/Linux, so forgive me if certain acronyms and terminology is slightly outside when it comes to the OS.

  The question that I am currently facing is how HOT and high cell phone VOICE gets during very little use. It seems that, given the 27 "Apple Thunderbolt connected display cause heating and the fans to be excessive and loud. 'A little' work around the question I unplugged the lightning poster power adapter and have dedicated the trendy laptop adapter. It 'a bit' reduces the amount of heat generated, which reduces the speed of the fan to be a little less quiet. However, the noise level of fans and heat is not reduced enough to convince me!

  After the control process during the time of the laptop being extremely strong and warm, I noticed the only vivid process is the process of "kernel_task". However, I debunked this theory by leaving the unit to return to a normal state, that required me disconnected the Thunderbolt display, and the process ran again without all the negative effects of heat and noise.

  So, why Apple would create a laptop that indicates the external monitor is fully compatible, can support up to 2 external displays with no problems and provides a support for this configuration, if there are any other problems when connecting?

  
  

  * Please do not provide responses that I have received a bad laptop or a bad monitor. Appears not to be the case because when I am doing absolutely nothing on the machine, heat is minimal and the fans are 'enough' quiet, even when connected to the Thunderbolt display. However, even simple web browsing on the Thunderbolt display forces do MAX out fans and heat is generated quickly.

  I love this laptop. His elegant, fun to work on, is luxurious and is a potential item that meets all my needs. But I just can't justify spending more than $4 K on a configuration that will cause problems and significantly reduce the lifetime of the laptop.

  1 should I return the laptop and love at first sight appear and waiting for Skylake edition which will be released in the coming months (energy consumption reduced, rising in power and performance, and (?) one possible different GPU that excels much better than 'crap' AMD GPU?

  2. or should I paste and see if a solution or resolution is proposed to the issues that I am experiencing?

  3. I see the same problems all over the internet. Anyone else here has the same problems?

  4. why Apple would invest in this GPU 'cheap' for such a machine power? AMD? Really? (< (less="" than)="" $150="">

  5. How can I host a Lync call with clients when I hear more the laptop that I can hear them?

  My thoughts:

  I spent $6 000.00 on the construction of an incredible machine at home. It has an Intel i7 5960 X Octa-Core processor, nVidia GTX 980, 64 GB RAM Corsair DDR4, 12 TB of disk 7200 RPM, a 512GB SSD for the OS and temporary storage, power 1200 Watt, card reader 5 in 1, a player Blu Ray optical blazing fast, liquid cooling, a Premium Asus Sound Card, the card mother 'best!' on the market (I finished this statement that fans just went back to MAX RPM0 - maybe) because I'm throwing my personal build an Apple forum?), a mechanical keyboard, mouse laser with 12 K dpi and five monitors 24 ".

  I was willing to spend that money on a laptop of luxury that I can travel with, but is it really worth what I'm going through? Also, others on the Internet said they have returned their Macbook Pro for the same model without the dedicated GPU and no longer meet the problem. BUT why someone would invest $3 K in a machine without a good graphics card? IT MAKES NO SENSE TO ME.

  PLEASE, I BEG YOU! Can someone help APPLE me this question?

  If I am not convinced to the contrary, Apple then lost me as a customer forever and return to Windows, I oppose the $4 500.00 I spent. If I am convinced to stay, then Apple will get $4K out of me at all times every 3-4 years, I invested in most any software.

  Also, if I can post a video showing you what I'm listening to, then you will be in shock. Honestly, I'd like to keep this machine, but I need help to understand what is happening and what can be done to correct the problem.

  Thank you

  mjaestewart

  Everyone from Apple have a preview? I am pretty surprised to have not received a response.

  Please help me out here.

  Thank you

  mjaestewart

• Mid 2012 Macbook Pro with or without retinal incredibly slow

  Hello, I'm typing this for my mother. It has a mid-2012 Macbook pro without the retina which is very slow. She has recently updated to 16 GB of ram, and we are all pretty sure she did her properly. He constantly beach balls and takes more than a minute to launch Safari. The fan is also strong enough now. He runs the El captain. Thank you in advance!

  Here's the EtreCheck:

  EtreCheck version: 3.0.3 (307)

  Report generated 2016-09-18 10:33:08

  Download EtreCheck from https://etrecheck.com

  Time 02:44

  Performance: Excellent

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Computer is too slow

  Description:

  The computer is very slow and beach ball

  Hardware Information: ⓘ

  MacBook Pro (13-inch, mid-2012)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro9, 2

  1 2.5 GHz Intel Core i5 CPU: 2 strands

  16 GB expandable RAM - [Instructions]

  BANK 0/DIMM0

  OK 8 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 8 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 129

  Video information: ⓘ

  Graphics Intel HD 4000

  Color LCD 1280 x 800

  Software: ⓘ

  OS X El Capitan 10.11.6 (15-1004) - since startup time: less than an hour

  Disc information: ⓘ

  HTS545050A7E362 disk HARD APPLE disk0: (500,11 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Macintosh HD (disk 1) /: 498,88 (Go 400,52 free)

  Encrypted AES - XTS unlocked

  Storage of carrots: disk0s2 499.25 GB Online

  HL-DT-ST DVD - RW GS41N)

  USB information: ⓘ

  Apple Inc. FaceTime HD camera (built-in)

  Apple Inc. Apple keyboard / Trackpad

  Computer, Inc. Apple IR receiver.

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Logitech USB receiver

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Guardian: ⓘ

  Mac App Store and identified developers

  Kernel extensions: ⓘ

  / Applications/Parallels Access.app

  [loading] com.parallels.virtualhid (1.0.3 - SDK 10.9-2016-07-19) [Support]

  [loading] com.parallels.virtualsound (1.0.36 - 10.6 SDK - 2016-07-19) [Support]

  / Applications/Parallels Desktop.app

  com.parallels.kext.hypervisor [no charge] (11.2.0). 32581 - SDK 10.9 - 2016-07-10) [Support]

  com.parallels.kext.NetBridge [no charge] (11.2.0). 32581 - SDK 10.9 - 2016-07-10) [Support]

  com.parallels.kext.usbconnect [no charge] (11.2.0). 32581 - SDK 10.9 - 2016-07-10) [Support]

  com.parallels.kext.vnic [no charge] (11.2.0). 32581 - SDK 10.9 - 2016-07-10) [Support]

  Launch system officers: ⓘ

  [cannot] com.apple.gamed.plist (2015-08-23)

  [no charge] 7 tasks Apple

  [loading] 154 jobs Apple

  [running] Apple 76 jobs

  Launch system demons: ⓘ

  [no charge] 44 Apple jobs

  tasks of Apple 162 [loading]

  Apple 85 [performance] tasks

  Launch officers: ⓘ

  [loaded] com.adobe.AAM.Updater - 1.0.plist (2013-08-04) [Support]

  com.parallels.mobile.prl_deskctl_agent.launchagent.plist [running] (2016-07-19) [Support]

  [cannot] com.realvnc.vncserver.peruser.plist (2013-10-03) [Support]

  [loaded] com.realvnc.vncserver.prelogin.plist (2013-10-03) [Support]

  [loaded] com.teamviewer.teamviewer.plist (2015-03-02) [Support]

  [loaded] com.teamviewer.teamviewer_desktop.plist (2015-03-02) [Support]

  com.Trusteer.rapport.rapportd.plist [running] (2016-07-18) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.SwitchBoard.plist (2013-05-15) [Support]

  [loading] com.adobe.fpsaud.plist (2016-06-13) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

  com.parallels.mobile.Dispatcher.launchdaemon.plist [running] (2016-07-19) [Support]

  [loading] com.parallels.mobile.kextloader.launchdaemon.plist (2016-07-19)

  [loading] com.realvnc.vncserver.plist (2013-10-03) [Support]

  [loading] com.teamviewer.Helper.plist (2015-03-02) [Support]

  [loaded] com.teamviewer.teamviewer_service.plist (2015-03-02) [Support]

  com.Trusteer.rooks.rooksd.plist [running] (2016-07-18) [Support]

  User launch officers: ⓘ

  [loading] com. SoftwareSecure.goloader.plist (2015-11-23) [Support]

  [loading] com.adobe.AAM.Updater - 1.0.plist (2013-05-16) [Support]

  [loading] com.google.keystone.agent.plist (2016-07-12) [Support]

  com.parallels.mobile.startgui.launchagent.plist [running] (2016-09-18) [Support]

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  TomTomHOMERunner hidden Application (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

  Hidden Google Chrome application (/ Applications/Google Chrome.app)

  Plug-ins Internet: ⓘ

  SharePointBrowserPlugin: 14.0.0 (2012-12-31) [Support]

  FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-06-19) [Support]

  QuickTime Plugin: 7.7.3 (2016-08-03)

  AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-08-04) [Support]

  Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-19) obsolete! Update

  Default browser: 601 - SDK 10.11 (2016-08-03)

  Safari extensions: ⓘ

  Open in Internet Explorer - Parallels - http://www.Parallels.com/fr/ (2014-06-07)

  3rd party preference panes: ⓘ

  Flash Player (2016-06-13) [Support]

  Trusteer Endpoint Protection (2016-08-04) [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  6% WindowServer

  5% mdworker (22)

  3% kernel_task

  1% fontd

  0% cloudpaird

  Top of page process of memory: ⓘ

  997 MB kernel_task

  508 MB com.apple.WebKit.WebContent (2)

  Mdworker (22) 393 MB

  180 MB Safari

  Mds_stores 147 MB

  Virtual memory information: ⓘ

  11.00 GB of free RAM

  used 5.01 GB RAM (2.48 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  September 18, 2016, 09:50:31 ~/Library/Logs/DiagnosticReports/gamed_2016-09-18-095031_[redacted].crash

  /System/Library/PrivateFrameworks/GameCenterFoundation.Framework/versions/A/GAM ed

  18 September 2016, 09:42:52 self-test - spent

  Sep 17, 2016, 10:51:06 PM/Library/Logs/DiagnosticReports/QuickTime Player_2016-09-17-225106_ [redacted] .hang

  / Applications/QuickTime Player Player.app/Contents/MacOS/QuickTime

  Sep 17, 2016, ash /Library/Logs/DiagnosticReports/softwareupdated_2016-09-17-143914_[redacted].cr 14:39:14

  / System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated

  Sep 17, 2016, 09:02:02 ~/Library/Logs/DiagnosticReports/Mail_2016-09-17-090202_[redacted].crash

  com Apple.Mail - /Applications/Mail.app/Contents/MacOS/Mail

  Sep 17, 2016, ~/Library/Logs/DiagnosticReports/Mail_2016-09-17-090028_[redacted].crash 09:00:28

  Sep 17, 2016, 08:44:32 AM/Library/Logs/DiagnosticReports/Google Chrome_2016-09-17-084432_ [redacted] .hang

  / Applications/Google Chrome Chrome.app/Contents/MacOS/Google

  Sep 17, 2016, 08:41:41 AM/Library/Logs/DiagnosticReports/softwareupdate_download_service_2016-09-17-0841 41_ [redacted] .crash

  / System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_download_service

  15 sep, 2016, 10:50:56 AM/Library/Logs/DiagnosticReports/softwareupdate_download_service_2016-09-15-1050 56_ [redacted] .crash

  Sep 15, 2016, 10:46:46 /Library/Logs/DiagnosticReports/apsd_2016-09-15-104646_[redacted].crash

  /System/Library/PrivateFrameworks/ApplePushService.framework/APSD

  DeannaMarie,

  Uninstall the report following the instructions of suppliers: http://www.trusteer.com/support/uninstalling-rapport-mac-os-x