min HP 4250: silent light stuck on hp mini

have mini4250 of hp with Starter 7 uptgarded 7 Premium that worked fantastically for three years and still under extended warranty... yesterday got virus cleaning of norton and then silent witness on function f11 key remains lit even if is more cut.  has been told to send if for repair but really not looking forward to... Am 80 years old and a guaranteed final novice but Tech say it of a hardware problem, but don't have the key to rework, but light still stays on the list she is silent in accordance with the manual of copied below

2) mute ● Amber light: the computer is turned off.

● Stop: his computer is turned on.

 

can someone tell me what to provide warranty service do inorder to get this thing annying repaired remotely?

Thank you very much

Hi @lubelira,

Thank you for posting. I understand that the f11 key is stuck on the amber color regardless of real status Mute/one-Mute. I'm happy to help you with this.

First of all, make sure that all windows updates are installed on your laptop.

Windows Update is included in the Panel. To check the updates:

Click the Start button, click all programs, and then click Windows Update.

Also, I need the product number of your laptop.

You have the HP Quick launch on the keyboard button?

HP laptops - understanding and using HP Quick Launch (Windows 7, Vista)

Let me know if the windows update will solve your problem.

Kind regards

Tags: Notebooks

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