Missing files of system recovery

I have a laptop HP 2000 PC build 9600. I just got this notebook to my friend and the first thing I wanted to do was to do a restore system back to factory settings so I watched a video and found how do this so when I whent to go the laptop told me she had missing files so I could not do a system restore I asked my friend if they had any cd that the laptop has most provided with, but they weren't, so I looked online how to solve my problem, if I can do a system restore.

Hello:

First you must determine the exact model of your HP 2000.

http://support.HP.com/us-en/document/c00033108

So if you live in the United States, you can order a set of recovery disks online on the page of the driver of the laptop.

Tags: Notebooks

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