Model error Webhelp (RegisterResolvers)

Hi all

I already have google, more I looked in similar discussions here, but not solutions.

ENVIRONMENT

We have:

  • Windows XP
  • RoboHelp 7 (inside the technical Communication Suite)
  • Webhelp output
  • MS Word 2007

Like others, this environment works perfectly for years. Last release of Webhelp has been October 2013.

BACKGROUND

We have compiled our projects and got the error, we create a new project quite empty and we got the error.

We made the next action without success:

  • BitDefender Antivirus paused
  • Administrator proviledge got (nothing has changed on this machine, just strange thing start, Control Panel, user account is empty...)
  • . CPD deleted
  • Run the RoboScriptReg.exe (found somewhere) in the folder program/programs/Adobe/Robohelp HTML

ERROR

"In the initialization of the compiler...

Generation of Webhelp 5.50 (7.01.001)...

Model Active Script error: do not initialize the script.

Model error: cannot resolve macro: RegisterResolvers

"Fatal error: unable to run macro: resolvers to enroll in the build script.

REQUEST

We must offer this eight week project in two languages, we must solve this problem.

PS: we are even users of MadCap Flare. Our client doesn't want to upgrade to a new product and for this reason we area still woring in RH7

Thank you all

SOLVED!

We connected the strange behavior of the start, Control Panel, user account that was empty window.

We google search how to solve and we found this

http://support.Microsoft.com/kb/919292/it

We corrected automatically: windows user account appear correctly, all accounts had proviledges Admin and now he can compile the sample project to Webhelp.

Thanks to all the people

Tags: Adobe

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