Monthly payments > annual payment. I never received my refund a month.

Hello

When I started my membership CC (AD003265866UK order number) I did the a monthly payment plan, so I paid £45,73. Then the same day, I changed my mind and paid a sum of £548,78. I made the change on the account page Adobe ID, which says that I would be reimbursed amount initial £ 45,73.

I then to renounce this project through customer service. I was refunded the £548,78, but the £45,73 never came.

I contacted the three times customer service in this regard and that they are not very useful. More recently, I was told that I had to contact "my PayPal". There is no refund pending on my PayPal account. Each representative customer support seems to ignore the fact that I received an email from Adobe telling me my billing had failed and that I should update my payment information. There is no updates or changes you can make to your payment details if you paid by PayPal, every time I tried this, nothing happened.

I received an email with the credit note, but never money, and I see on the historic stretch of billing in terms of my account page, the credit which had been there since disappeared.

I'm trying to get a help here because I spent a lot of time to hear the evidence of online chat customer support. It seems that there are some problems with issuance of refunds through PayPal. Can someone from Adobe help me?

Thank you

Cameron

Hello

I understand the concern and apologize for all the trouble.

I will increase the cases with the support team.

Please see my private message.

Kind regards

Sheena

Tags: Adobe

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