Monthly subscription creative cloud has almost doubled without notice

Similar Questions

• I had a $19.99 a month subscription creative cloud as a student but adobe said no and has more than doubled at my expense.

  How can I prove that it's their mistake?

  I sent privately you in person about the exception that has been provided. Please reply to the message.

  Concerning

  Baudier

• Adobe has renewed my subscription creative cloud of one year without my prompting. How can I cancel the renewal and get my money back.

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• I would like to get the list of all devices on which my creative cloud has been activated for the last six months or a year

  I would like to get the list of all devices on which my creative cloud has been activated for the last six months or a year

  I do not think that information... Adobe titles represent the only link I know following your accounts, but not where the programs are installed

  https://Accounts.adobe.com/ , then click on Plans & products above to find a list of your programs and your serial numbers

• My students bought a sub from 12 months for creative cloud, they will be not be charged again within 12 months for any new subscription will?

  My students bought a sub from 12 months for creative cloud, they will be not be charged again within 12 months for any new subscription will?

  I think they'll at least they cancelled before Adobe their bill again for a new subscription... basically an opt-out approach to dealing.

• Good afternoon. I paid for a subscription to Adobe Flash Profeesoonal CC 2015 through resellers 15 000 rubles, and a month of subscription has been cancelled without notice. It's like

  Good afternoon. I paid for a subscription to Adobe Flash Profeesoonal CC 2015 through resellers 15 000 rubles, and a month of subscription has been cancelled without notice. It's like

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• subscription to the month for creative cloud photoshop ended due to no money in bank account, it will b auto renewed once the money is there once again in the Bank? How to cancel it permanently?

  subscription to the month for creative cloud photoshop ended due to no money in bank account, it will b auto renewed once the money is there once again in the Bank? How to cancel it permanently?

  Liliane,

  To cancel the Member please contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

  If you cannot use the chat nicely option, try the steps mentioned below.

  • Try a different browser.
  • Clear cookies and cache

  If you are still not able to discuss, good response with the below mentioned information.

  • OS version:
  • Browser version:

  You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on the cancellation: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Atul_Saini

• My subscription Creative Cloud amounts and the teacher would not be repeated even after update payment information

  My subscription Creative Cloud amounts and the teacher would not be repeated even after update to payment information. I tried many times in the past two months, updating credit card information and I was never renewed. Subscription keeps saying expired beyond the 24 hour mark it says it will take. I have double and triple checked the information of credit card and have recorded several times. I also never get an e-mail confirmation or an e-mail saying that he had a problem. It is also very frustrating that it doesn't seem to be a customer service number to call especially for customers who have paid for the subscription of creative cloud. Help, please!

  Phone support | Orders, returns, exchanges

  http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Creative cloud has stopped working

  For a while now, have I struggled with the creative cloud application.

  Whenever an update is available and I try to install apparently is normal, until the progress bar gets almost 90%, then it just closes the window. Background cloud creative process will continue to run and will be hogging resources, but the installation never seems to finish, long waited on it was 9 hours. When I say my computer restarts there is no pop up window telling me a process is ongoing and should be closed or whatever it is.

  Once I restarted my computer immediately a pop up appears which reads "creative cloud has stopped working".

  

  When I click to view the details of the problem, I get the following information:

  Signature of the problem:

  Problem event name: BEX

  Application name: creative Cloud.exe

  Application version: 3.5.1.209

  Application timestamp: 56be1bfc

  Fault Module name: StackHash_5861

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception Offset: PCH_09_FROM_ntdll + 0x0003C9EC

  Exception code: c0000005

  Exception data: 00000008

  OS version: 6.3.9600.2.0.0.768.101

  Locale ID: 1043

  Information additional 1:5861

  More information 2: 5861822e1919d7c014bbb064c64908b2

  Information additional 3:1318

  Additional information 4: 13181ae637ac2592fac0ca2dd662cdcc

  In the past, I worked around it using the tool of CCcleaner, removing with Panel command does not work and then reinstall everything, but he would rather solve the problem instead of having to pass an all-day reinstall all my programs Adobe when Adobe decides to date creative cloud.

  I fixed it.

  All I had to do was restore my computer to factory settings, and then when I tried to reinstall creative cloud everything worked.

• Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!

  Money is debited from my account each month however creative cloud it says trial expired? I'm paying for Photoshop and Lightroom but cannot use them? Help!

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

  How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

  Hi kanikas100,

  Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

• I want to upgrde from a monthly subscription of cloud adobe photographers to an annual payment?

  I want to upgrde from a monthly subscription of cloud adobe photographers to an annual payment?

  Please see:

  FAQ: How can I change to a different plan of the creative cloud?

• Hey, I want to stop my subscription Creative Cloud - Photoshop (one - year paid in advance). Is this possible?

  Hey, I want to stop my subscription Creative Cloud - Photoshop (one - year paid in advance). Is this possible? And how?

  If it's subscription month. You can cancel this subscription form your adobe account:

  Cancel your membership creative cloud

  Otherwise please contact support:

  Contact the customer service

  Hope this will help you.

  Concerning

  Megha Rawat

• This week, I had to reset my MAC, creative cloud has been removed.  How can I reinstall it?

  This week, I had to reset my Mac, creative cloud has been removed.  How can I reinstall it?

  The same way you installed originally...

  Download/install the desktop application, connect and install applications subscription.
  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

  Creative cloud to desktop
  https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html

  Sign out, sign in | Creative office cloud app
  http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.html

  Help of activation & deactivation
  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#a ctivate-how-to's

  Install, update, or uninstall applications
  http://helpx.Adobe.com/creative-cloud/help/install-apps.html

  Install creative Cloud applications
  http://TV.Adobe.com/watch/CS6-creative-cloud-feature-tour-for-video/installing-desktop-app s-of-creative-cloud.

• I currently use the 2014 on monthly individual creative cloud, I plan to upgrade to 2015 CC, do I have to cancel my CC 2014 plan initially?

  I currently use the 2014 on monthly individual creative cloud, I plan to upgrade to 2015 CC, do I have to cancel my CC 2014 plan initially?

  There is no need to give up this project with creative cloud subscription, you get the latest version CC2015. Please install the latest version and start using it.

  • https://helpx.Adobe.com/creative-cloud/help/install-apps.html