Mouse Microsoft touch Sculpt with Windows 7 Professional 64

I get the error message above then try to pair my sculpt touch mice.  I installed the latest Broadcom drivers for my Rocketfish Bluetooth 2.1 EDR adapter.  I have also installed the latest drivers for windows from here:

http://www.Microsoft.com/hardware/en-CA/d/sculpt-touch-mouse

I want to need the driver but I have the latest and best.  Even when I right click on the device when it is found for matching and click on the checkbox that indicates that this is a pension service of the mouse/key HID that it still does not work although it seems to install the driver, then it disappears.

Help!

Hi Mark,

First of all, I want to thank you for providing the detailed information about this.

This issue may have caused due to driver or device related issues. I would like to know some information about the problem so that we can help you further.

1. have you made changes on the computer before this problem?

2 have you installed a third-party security software on your computer?

I would suggest trying the following methods and check if it works for you.

Method 1:

Try to change the settings for the Bluetooth compatible devices and check if it helps. See the following Microsoft Help article to change the settings for Bluetooth compatible devices.

http://Windows.Microsoft.com/en-us/Windows/change-Bluetooth-device-settings#1TC=Windows-7

Method 2:

Try the procedure described in the following article Microsoft Help difficulty common driver related problems and check if the problem persists. This is to confirm whether or not the problem is caused because of driver related issues.

Refer to the following Microsoft Help article pilot common to solve problems.

http://Windows.Microsoft.com/en-us/Windows/tips-fixing-common-driver-problems#tips-fixing-common-driver-problems=Windows-7

Please reply with the status of the issue so that we can better help you.

Tags: Windows

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