mousepad started on start-up funds

I connect to a secondary user and soon as desk top boots upwards, the mouse pad is cut. pad LED goes red and I have no way to recover my files locked in the secondary user account. Admin account is ok, however, I need the files in this secondary account. Any way to solve the problem with the mouse or access the files?

Hello

·         What is the brand and model of the laptop?

You may need to check the user manual to check if there is no button or the button to activate the laptop mouse pad.

Step 1:

If you just want to access the files from the user account, you can use the administrator account to access the same location:

C:\Users\.

Step 2:

It seems to be a corruption of user account, so if you want a secondary user account, you can create a new account user and fix the corrupted user by following the link below.

http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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