MP Navigator EX does not open

I see past comments about issues with message "Could not start the EX MP Navigator", but referring to Windows users. I have a Mac - just switched to OSX Yousemite 10.10. (PIXMA MX 870). Printer works but cannot scan because of this message to appear. Before I followed the advice of (before), I see on the download of the driver software, want to make sure it's good sense to me. Thank you, Cathy in Discovery Bay, CA

Hi cathyrgray,

Yes, reinstall the printer using the latest compatible drivers from Yosemite on the Canon USA site, you should get scan the image.  Please click here to access the drivers and software page for M870 PIXMA.  Once the initial download to your model page, follow these steps:

1. check that the operating system detected in the "OPERATING SYSTEM" drop is correct and if this isn't the case, please click on the drop down menu to select your operating system.

2. then please click the red arrow next to the "RECOMMENDED FOR YOU" section and click on the CUPS driver file. When you do, a red DOWNLOAD button will appear. Please click the box below the button DOWNLOAD, and then click DOWNLOAD to start the download. The time for the download process can vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once you have downloaded and installed the driver of CUPS site file, please also install all the other elements of the recommended for you and the site drivers section. To install the software that came with the printer, please follow the steps above, except for step 2, you can click the red arrow next to the 'SOFTWARE' section instead of the RECOMMENDED section to locate and download the software.

Once all items have been downloaded, please double-click on each of the items on your Mac to install. If you plan to use the printer wireless, please make sure to install the Canon IJ Network Tool changed after installation of all other software; It should be the last item installed.  Once all items have been installed, restart your Mac and try to print and scan.

I hope this helps!

It has not responded to your question or problem? Please call or write to us at one of the methods on the page contact us for further assistance.

Tags: Canon Printer

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