MP480 printer does not - scan using windows desktop PC 7

I had this all-in-one Canon MP480 printer for about 3 years and have never had a problem with it.  I recently got a new computer and since then, it will print, but he refuses to scan.  Guard saying 'Préparation' for 30 seconds, then stops.  Why print would work but not the scan function?  Makes no sense.

The first thing I tried was reset by disconnecting the two plugs of the printer for a few minutes, plugged them back in and turned on.  Still wouldn't scan.

Then I uninstalled the driver and reinstalled.  Same thing.  Will not scan but print.

Help!  It is driving me crazy and keeps me from stuff I need to do!   Thank you, if you want.  :-)

-Diane

No matter what site or I installed from CD? A driver is not a driver?
Well Yes, it is important.

If the Canon installation cd contains software drivers for win7 you should use.

If not, you need to install software drivers diirect the Canon site, specific to your version of win7 (32-bit or 64-bit) bit

Link for these has been published in the first response.

Generally, you install the software and drivers before connecting the printer, the installation will tell you when to connect.

Tags: Windows

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