MS DOES NOT HONOR MY SOFTWARE

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• Even with valid proof, Microsoft does not honor the warranty on mice...

  A few years ago, I bought a Microsoft Intellimouse Optical mouse pack with a computer/electronics provider online. Earlier this year, one of the left button of the mouse started to act up, but since it is intermittent, I decided to just deal with it since I've had a lot of time left on my warranty (I use these mice for many years, sometimes a little at a time - and know that the standard warranty is 5 years). Recently, the mice had got much worse than the left button of the mouse clicks several times, even if you press only once.

  I called Department order Microsoft to present my possible replacement warranty.  After faxing my Bill, I received a call from a person I think of their dept of guarantee saying that the mouse is no longer under warranty and I wasn't eligible for support. I asked him how this is possible, and I was told that the warranty for the Intellimouse Optical is 3 years and I bought this mouse 3.5 years ago. I was speechless. I told the representative that the guarantee for the Intellimouse Optical mouse have been for 5 years, but he denied it and insisted on the warranty for 3 years only. I asked him if this policy had changed recently, but he said no and that he has always been 3 years. I got the box for another separate intellimouse optical sitting in my desk drawer, but did not find any mention of the warranty printed on the outside, as they did. Quickly, I went to the site of Microsoft for the Intellimouse Optical support and found the following PDF that shows clearly that the warranty of 5 years were the Intellimouse Optical mouse:

  ---------------------
  http://download.Microsoft.com/download/3/B/5/3B54A015-3714-4BFF-8BF0-003BA0B15F5C/X17-31699-02_EN_XC_FR_EL_IW_IT_PT_ES.PDF

  "IntelliMouse® Optical; Wireless IntelliMouse Explorer; Microsoft IntelliMouse Explorer for Bluetooth; "Wireless IntelliMouse Explorer with fingerprint reader: five 5 years.
  -----------------------

  He took over after having informed the rep of this, there was nothing he could do and kept insisting it was 3 years according to its documentation. I asked him to take a look at the Microsoft Web site as it shows registered 5 years warranty but it does not seem to care. I asked to speak to a Manager or other agent, but he wouldn't let me not and told me that they told me the same thing... it was 3 years. After pleading with him again to check the site, he hung up on me!

  I could not believe. I called back that MS order dept to express this frustrating experience. When I spoke to a different representative in the Department of the order, he said according to its documentation, the guarantee for the intellimouse optical mouse included in over 3 years. I asked how that was possible, given that on the Microsoft Web site, they list the guarantee for 5 years. I asked the rep if I could find my warranty booklet that came with my mouse would take a glance on this case and he said that would be fine. I spent last night wading through boxes and boxes but could not find these documents.

  Fortunately, I remembered the cd of the software provided with the mouse. So I decided to check the software disk intellimouse for information on warranty and there is a RTF file included on the disc (fra.rtf) which States:

  -----------------------
  IntelliMouse Optical; Wireless IntelliMouse Explorer; Microsoft IntelliMouse Explorer for Bluetooth; Wireless IntelliMouse Explorer with fingerprint reader: five 5 years

  This file is available on the Microsoft Web site at:
  http://download.Microsoft.com/download/2/7/8/278BFC91-3E3F-4784-BCF6-2D9418722CCE/MSHWEULAWARRANTY/Eng.RTF
  -------------------------

  Also if you have intellipoint software installed on your computer, you can see that the mouse is covered for 5 years.

  Open the quick start guide which is installed with the program > "Need help" icon > click Microsoft Device User Guide pointing > go to legal Information > and then to the end user LICENSE AGREEMENT and LIMITED WARRANTY.

  -------------------------
  On this page under LIMITED WARRANTY AND LIMITATION OF LIABILITY, he said:
  MICROSOFT POINTING DEVICE: IntelliMouse Pro; IntelliMouse with IntelliEye; IntelliMouse Optical; Trackball Explorer; and Wireless IntelliMouse Explorer GUARANTEE: 5 years
  -------------------------

  In addition,
  If you go to the newegg and search the IntelliMouse (suspended), it will show you the warranty of the manufacturer being listed at 5 years.
  If you go to amazon and look at the pictures of products, there is a downloaded by a client that displays printed on the box of 5 years.

  So with all this evidence, why Microsoft refuses to honor their warranty and tell me it's only 3 years old when it was announced that 5? I'm angry, the first agent I spoke would not do any kind of attempt to validate the correct warranty period even if there is evidence published on the Microsoft Web site (not to mention hang up on me).

  As a consumer and a supporter, I am very disappointed by Microsoft with this incident. Even trying to contact the correct service to explain the situation has been extremely difficult. (After the call back to the Microsoft technical support this morning, I was redirected to another Department that took me to an answering machine.) At this point, I'm not even concerned with getting a replacement/refund for my mouse - just a real apology and an explanation as to why the warranty dept and consumers receive contradictory sets of information. It's the principle of the thing. I don't think that someone at Microsoft would accept their facts could possibly hurt or out of their way to find the correct information even if the evidence is posted above (several times) on their OWN Web site for all to see.

  A big thank you to Matthew and Josh for helping me to finally solve this problem. I'm tired, but I'm grateful. Thank you Microsoft!

• OfficeJet 6500 icon does not have the software to start

  I have windows 7 on a hard drive and windows 8 on the other disk.

  I downloaded the latest software and driver for printer Officejet 6500 E710n-z.

  I installed 3 times and each time everything installs successfully but when I click on incontinence on my destop, the software does not work.

  Yet, I can print to the printer and its in my printer folder.  I can scan with the scan icon, but the main icon that starts the program does not work on windows 7 or windows 8.

  The main icon gives all the choices I want to do with the printer.

  The same link has steps to perform the patch manually as well

  I work for HP!

• Complited download but it does not install the software

  

  Download complete but do not install the software.

  Hi juan,

  Double-click the downloaded file to start the installation.

  By default, your product trial installer should start automatically when the download process and extraction is complete. If installation does not start automatically, navigate to the folder where you saved the downloaded trial software and launch the installer. (See where are my downloaded products?)

  Kind regards

  Rave

• Apple ID does not work after software update

  upgrade my iPhone to iOS 9.3 and my Apple ID does not work and I can't activate the phone... I'm the only person who has used this phone... not a second by hand, it please help

  and stop assuming that all users who have this problem aren't the first users

  What happens when you try to use the Apple ID, so you think not the right pair?

• computer does not recognize the software adobe reader or flash player

  We cannot watch videos or access sites to make taxes.it always says you have either turned off java script or an older version of adobe flash player. We uninstalled and installed adobe reader and active x several times all to nothing does not. any input would be greatly appreciated

  http://kb2.Adobe.com/CPS/141/tn_14157.html

  Uninstall Flash by using the uninstall program Flash Adobe link above.

  Flash is sometimes corrupted.

  http://get.Adobe.com/flashplayer/?promoid=BUIGP

  Reinstall Flash, after 1st unchecking / uncheck the toolbar Google download option there.

  See you soon.

  Mick Murphy - Microsoft partner

• BlackBerry "BOLD" does not honor the column widths

  The BlackBerry "BOLD" is not honoring the widths of column on our Web site.

  Is this a known issue?  Other Blackberrys work very well.

  An example of this is that we have a two-column table, a column has a width of 32% and the second column 68%.  Table poster 50 / 50.

  Interesting. Remove the ' table-layout: fixed "internal table seems to fix the problem. It looks like a bug in the browser.

• BlackBerry Smartphones appworld does not work after software update

  It does nothing when I click on the icon of the appworld, Ive has deleted the appworld in application management, reboot my device and install again. And still will not work. I did it several times and the appworld icon still does not work. Pls help. I recently updated my OS5 OS6 at 9300.
  Thank you!

  Hello yhayen03

  Please refer to your other post http://supportforums.blackberry.com/t5/BlackBerry-World/App-World-does-not-open/td-p/1782151/page/2

• OfficeJet Pro 8610: Officejet Pro 8610 wireless printer is constantly busy and does not update the software drivers.

  I'm trying to update my printer via the steps outlined on the HP website. However, when identify my printer and try to install the revised version of the software of my printer continually says its busy. This means that the printer will not update.

  When I first tried this software update the status of the printer was ready however after failing at the start of this first attempt each following update failed because the printer is busy. I turned he walks several times and even turned off then the option automatic updates with no luck.

  Without being able to change that status, I can't update the printer. I know that it is able to connect to the network, because it checks and tells me that he has the latest software version available fo, so I am very confused as to how I can fix this.

  Any suggestions?

  Hey @Branthwaite, welcome to the Forums of HP! I'd love to help you update your JO 8610.

  From your description, I understand that you cannot refresh the printer as it is stuck in the free/busy information.

  We will perform a hard reset. To do this, leave the printer and unplug the power cable for 1 minute. While it is unplugged, press and hold the power button on the printer for 10-15 seconds to release built his power, then after the minute, plug the printer in. Also, even if you have used a surge protector/power bar this whole time and you feel this isn't the cause, please plug it in to a wall outlet so that we can eliminate the source of energy as the primary cause.   Questions when it is connected to an uninterruptible power supply/Strip/surge protector power

  * In this document, you will see, QUESTION: questions or problems may occur when a printer HP LaserJet series printer is connected to a UPS (UPS), a power strip or a surge protector that is not limited to the Laserjet printers.

  I can't wait to hear back on your part. If performing a hard reset, or move the printer to a socket solves the problem, please click Accept as Solution button below so that the community can see your problem is solved. If the problem persists, please don't forget to leave me and I'll do everything I can to help.

• Contacts from blackBerry Smartphones does not work after software update

  Anyone else having problems with their Contacts button? I installed the updated software version yesterday morning and now whenever I click on Contacts, I get a message saying that "Unfortunately, has stopped Contacts" and the only option I had was to report this to crash the first time; now, I can only choose "OK". I tried to restart my phone, but it did make a difference.

  He worked before that, I only left a micro-SIM with my Z10 to a nano-SIM for the Priv Monday night (4th) and started using it yesterday (5th) whole and I me join and links contacts before this happened.

  Any help would be appreciated.

  sdgardne wrote:
  Since you are now in the hands of a formal technical support, we will be back here. But the volunteers here will of course be very grateful for your report of your final results.

  See you soon!

  Hi everyone, just a quick update: it turns out that it's a problem/bug BlackBerry already know and are trying to solve. There was an update from 01/09/16 for the Contacts app, but it doesn't seem to work when I installed the update. Workaround that I was advised to use in the meantime is as follows:

  • Deselect auto-updated option on Play store -in the game store, tap 3 horizontal lines in the 'search' box to set up your account > settings > auto-update apps > not auto-implementation update app

  • Contacts to revert to the version of factory default - settings > Apps > select Contacts and then:

  1. Click on clear Cache
  2. Press Force
  3. Press on uninstall updates
  4. Press OK when you are prompted to do so

• Why media Player does not blackberr desktop software to run?

  BlackBerry Desktop Software stops because of Windows Media Player, why?

  Hi Gerry,

  Let us know a few details about the issue.

  1. what happens when you try to run the Blackberry software? You get the error message?

  2. Why do you think it is because of Windows Media Player? Do you receive messages related to Windows media player?

  3. Since when are you facing the issue?

  4. the software worked fine before?

  5. what version of Windows Media Player is installed on his computer?

  6. what version of Blackberry desktop software do you have?

  I suggest you follow these methods and check.

  Method 1:

  I suggest you try to run the application in the State of clean boot and check.

  Clean boot: To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  How to perform a clean boot for a problem in Windows 8, Windows 7, or Windows Vista

  http://support.Microsoft.com/kb/929135

  Note: Please refer to the section: How to reset the computer to start as usual after a clean boot troubleshooting section of Kb to start the computer to a normal startup after you fix the problem

  Method 2:

  You can refer to the discussion in the following thread.

  http://supportforums.BlackBerry.com/T5/desktop-software-for-PC/BlackBerry-Desktop-software-7-1-not-working/TD-p/1920541

  You can also check the Event Viewer logs and check.

  Open event viewer

  http://Windows.Microsoft.com/en-us/Windows7/open-Event-Viewer

  What are the information contained in the logs of the event (Event Viewer)?

  http://Windows.Microsoft.com/en-us/Windows7/what-information-appears-in-event-logs-Event-Viewer

  Reference:

  http://supportforums.BlackBerry.com/T5/desktop-software-for-PC/cleanly-quot-starting-over-quot-with-the-desktop-software-non/TD-p/1762057

  How to perform a clean uninstall of BlackBerry Desktop Software or the BlackBerry link

  http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=D706C31E4E9868C04C2AB9297BBC9DC5?externalId=KB02206&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

   

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows/uninstall-change-program#uninstall-change-program=Windows-7

  Please get back to us with the State of the question, so that we can help you further.

• SONY does not honor warranty

  I bought a SONY Home Theater and started having problems with it in less than 10 months.  I contacted Sony November 2013 and they suggested that I think I send the rear unit (ORDER 301552096).  They also suggested that I buy a 5 year warranty, if I had concerns about the relibility of the unit.  I buy the 5 year warranty and the Unit continued to work intermmittently.  He failed eventually completely and I contacted Sony - they said to return - I have (GOOD 301813327 WORK).  Now, they say that the device has been damaged and had liquid damage - this is absolutely NOT true.  The original problem was a protection fault occurring less than 10 months after purchase - it's the same problem that is happening now!

  Sony is refusing to honor my warranty of 5 years and false accusations.

  Dealing with Sony by telephone is a torture.  I repeatedly asked them to send me emails - so far without success.  I would like to know how to open an investigation of fraud on this claim.

  Hi DRGREW,

  I am reviewing your case and contact you on this subject. Thanks AmyB

• Does not install the software, 10.7

  I just installed 10.6 on my macbook, but I need 10.7, or later, to run certain applications and printer, I tried to install El Capitan but wound't do anything... help

  Lion can be purchased on the Apple store online:

  http://www.Apple.com/shop/product/D6106Z/A/OS-x-lion

  (As can the Lion Mount)

  To install Lion or a more recent OSX, you must have installed 10.6.8 .  If this is not the case, use the update of Snow Leopard drop-down list:

  https://support.Apple.com/kb/DL1399?locale=en_US

  Ciao.

• Software does not work after software update to latest El Capitan

  Hi, is it possible to go back to the 1st version of El Capitan.

  I bought a software presenter and also a new iMac. It was working fine until there was an update of the OS software and now software presenter can open more.

  What version of El Capitan you're updating since then and what presentation software you are using and what version?

• Qosmio X 70-A-12N: BR-Player does not work after software update

  Hi guys

  Tried to watch the Hobbit Blue Ray tonight (the first time after the software update) the sound is fine but the picture is just a flashing green screen. Tried a new BlueRay just in case that was the record, but no, it wasn't the same.

  Any ideas of the question or the solution?

  Apart from the use of software preinstalled Toshiba Blu - ray, you can also try to play blu - ray discs using 3rd party software, like for example the VLC Player.
  Its freeware and tool in my opinion one of the best freeware players available on the market