SONY does not honor warranty

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• Sony does not recognize my email or password; How can I fix it?

  I had Sony accounts. Yet, when I try to access my account, Sony does not recognize my email address or

  my password.  How can I fix this impossible situation?

  We apologize for the inconvenience, Ken. For assistance, please contact our team of Sony store at 1-877-865-7669. Thank you!

• Even with valid proof, Microsoft does not honor the warranty on mice...

  A few years ago, I bought a Microsoft Intellimouse Optical mouse pack with a computer/electronics provider online. Earlier this year, one of the left button of the mouse started to act up, but since it is intermittent, I decided to just deal with it since I've had a lot of time left on my warranty (I use these mice for many years, sometimes a little at a time - and know that the standard warranty is 5 years). Recently, the mice had got much worse than the left button of the mouse clicks several times, even if you press only once.

  I called Department order Microsoft to present my possible replacement warranty.  After faxing my Bill, I received a call from a person I think of their dept of guarantee saying that the mouse is no longer under warranty and I wasn't eligible for support. I asked him how this is possible, and I was told that the warranty for the Intellimouse Optical is 3 years and I bought this mouse 3.5 years ago. I was speechless. I told the representative that the guarantee for the Intellimouse Optical mouse have been for 5 years, but he denied it and insisted on the warranty for 3 years only. I asked him if this policy had changed recently, but he said no and that he has always been 3 years. I got the box for another separate intellimouse optical sitting in my desk drawer, but did not find any mention of the warranty printed on the outside, as they did. Quickly, I went to the site of Microsoft for the Intellimouse Optical support and found the following PDF that shows clearly that the warranty of 5 years were the Intellimouse Optical mouse:

  ---------------------
  http://download.Microsoft.com/download/3/B/5/3B54A015-3714-4BFF-8BF0-003BA0B15F5C/X17-31699-02_EN_XC_FR_EL_IW_IT_PT_ES.PDF

  "IntelliMouse® Optical; Wireless IntelliMouse Explorer; Microsoft IntelliMouse Explorer for Bluetooth; "Wireless IntelliMouse Explorer with fingerprint reader: five 5 years.
  -----------------------

  He took over after having informed the rep of this, there was nothing he could do and kept insisting it was 3 years according to its documentation. I asked him to take a look at the Microsoft Web site as it shows registered 5 years warranty but it does not seem to care. I asked to speak to a Manager or other agent, but he wouldn't let me not and told me that they told me the same thing... it was 3 years. After pleading with him again to check the site, he hung up on me!

  I could not believe. I called back that MS order dept to express this frustrating experience. When I spoke to a different representative in the Department of the order, he said according to its documentation, the guarantee for the intellimouse optical mouse included in over 3 years. I asked how that was possible, given that on the Microsoft Web site, they list the guarantee for 5 years. I asked the rep if I could find my warranty booklet that came with my mouse would take a glance on this case and he said that would be fine. I spent last night wading through boxes and boxes but could not find these documents.

  Fortunately, I remembered the cd of the software provided with the mouse. So I decided to check the software disk intellimouse for information on warranty and there is a RTF file included on the disc (fra.rtf) which States:

  -----------------------
  IntelliMouse Optical; Wireless IntelliMouse Explorer; Microsoft IntelliMouse Explorer for Bluetooth; Wireless IntelliMouse Explorer with fingerprint reader: five 5 years

  This file is available on the Microsoft Web site at:
  http://download.Microsoft.com/download/2/7/8/278BFC91-3E3F-4784-BCF6-2D9418722CCE/MSHWEULAWARRANTY/Eng.RTF
  -------------------------

  Also if you have intellipoint software installed on your computer, you can see that the mouse is covered for 5 years.

  Open the quick start guide which is installed with the program > "Need help" icon > click Microsoft Device User Guide pointing > go to legal Information > and then to the end user LICENSE AGREEMENT and LIMITED WARRANTY.

  -------------------------
  On this page under LIMITED WARRANTY AND LIMITATION OF LIABILITY, he said:
  MICROSOFT POINTING DEVICE: IntelliMouse Pro; IntelliMouse with IntelliEye; IntelliMouse Optical; Trackball Explorer; and Wireless IntelliMouse Explorer GUARANTEE: 5 years
  -------------------------

  In addition,
  If you go to the newegg and search the IntelliMouse (suspended), it will show you the warranty of the manufacturer being listed at 5 years.
  If you go to amazon and look at the pictures of products, there is a downloaded by a client that displays printed on the box of 5 years.

  So with all this evidence, why Microsoft refuses to honor their warranty and tell me it's only 3 years old when it was announced that 5? I'm angry, the first agent I spoke would not do any kind of attempt to validate the correct warranty period even if there is evidence published on the Microsoft Web site (not to mention hang up on me).

  As a consumer and a supporter, I am very disappointed by Microsoft with this incident. Even trying to contact the correct service to explain the situation has been extremely difficult. (After the call back to the Microsoft technical support this morning, I was redirected to another Department that took me to an answering machine.) At this point, I'm not even concerned with getting a replacement/refund for my mouse - just a real apology and an explanation as to why the warranty dept and consumers receive contradictory sets of information. It's the principle of the thing. I don't think that someone at Microsoft would accept their facts could possibly hurt or out of their way to find the correct information even if the evidence is posted above (several times) on their OWN Web site for all to see.

  A big thank you to Matthew and Josh for helping me to finally solve this problem. I'm tired, but I'm grateful. Thank you Microsoft!

• GoldenGirl, you said, "something outside of the limited warranty Sony does not require a charge"

  I showed you where I was covered by warranty that Sony extended for the number of optical block until 31/08/10-31/08/12...

  I also accepted the first offer from Sony 40 "Bravie.

  Now that the truth is out, why did you stop reponding to me?

  Joanne

  Mommyjosie,

  I often read this group discussion, but never felt obliged to join so far.  I watched you say the same thing again and again, providing dates and promises and show your total frustration with the way Sony has not handled your concerns.

  I also bought a KDF... He had the same problem with optical block, and my position of television has been replaced by Sony in 2012.

  I know that they have extended their warranty on this unit.  I can't believe how badly GOLDEN GIRL, (which I have lost all respect for) treats you.

  Of course, Sony officials are unaware their first offer, which accepted you it, and trying to force money out of you with a reduced supply.

  GoldenGirl, you treat, once good customer of Sony, who showed faith in Sony products and guarantees

  without the respect of a response because she corrected you.

  Personally, I would like to see mommyjosie finally get TV Sony Exchange program that she was promised 4 years ago... How much more if she must suffer for the purchase of a Sony (defective) and guarantee (Worthless)?

  It seems that you are enjoying his stress and making him go without justice!  What an abuse of power.  You are here to help the consumer to deal not with ignore - lie!

  I would like to see Justice here, so that there can be peace...   Fr. Tanner

• Receiving wireless audio/video from Sony does not connect to my iMac

  Wireless Sony AV receiver STR DN 840 does not connect to my iMac so I can play iTunes it

  Which iMac do you have?

  To view a video from your Mac to a TV high definition - Support Apple AirPlay

• MS DOES NOT HONOR MY SOFTWARE

  I have now an e Machine PC, the prior, one is an HP who, thanks to people who were affiliated with Microsoft, froze and everything has been damaged. I lost the PVC, programs and files and the Dlls 240.00 us. I had just installed the Windows 7 Professional that I bought at OfficeDepot.
  Now that I try to install it in the eMachine PC, your site claims that it is a fake or fictitious/pirated copy.
  Look people, I have been working in the criminal justice system, I am an officer of the courts in Nevada and a retreat I (I know that this does not count anymore) Presbyterian Minister
  I don't have tendency to fly, like many others.
  It is very difficult to get in touch with MS, you're the shield behind a wall of cyber which prevents us, clients, contact youj.
  My question to you, before moving on to a different operating system; either way, I've been with you for over 20 years; But even if Paul says that "Patience is a virtue" there comes the time that he wears thin.
  But back to the question, if you are not going to honor the code/product key upgrade that I bought at OfficeDepot, how can I go back to the Win 7 Home version. I don't want to not re-boot erase any thing to have the computer to restore to the original state I would be risking losing the translations I do for the courts and other judicial bodies.
  If please help and do not send me to the Indonesia or the India, I want a response from a technician who is here in the USA. I didn't need another PC crashed.

  Ed Brondo, Ph.d., m.div..
  Certified court interpreter by AOC Nevada
  E-mail address is removed from the privacy *.

  Partial product key: 3QDR3
  License status: Notification
  Reason for the notification: 0xC004F009 (grace period expired).

  
  
  You must activate by phone:

  How to activate Windows 7 manually (activate by phone)

  1) click Start and in the search for box type: slui.exe 4

  (2) press the ENTER"" key.

  (3) select your "country" in the list.

  (4) choose the option "activate phone".

  5) stay on the phone (do not meet all the automatic guests) and wait for a person to help you with the activation.

  (6) explain your problem clearly to the support person.

• BlackBerry "BOLD" does not honor the column widths

  The BlackBerry "BOLD" is not honoring the widths of column on our Web site.

  Is this a known issue?  Other Blackberrys work very well.

  An example of this is that we have a two-column table, a column has a width of 32% and the second column 68%.  Table poster 50 / 50.

  Interesting. Remove the ' table-layout: fixed "internal table seems to fix the problem. It looks like a bug in the browser.

• Select Sony does not work

  I have xperia mobile z2... But he did not SELECT from SONY... Why?

  @987789

  You always have, but it has been incorporated into the "what's new".

• Webcam from Sony does not

  With Vista, it worked after renaming a folder relative to a control of the camera bluetooth. I remember not out and I can't find a recommendation for Windows 7. I guess it should work by doing the same thing that worked with Vista.

  For any question on Windows 7:

  http://social.answers.Microsoft.com/forums/en-us/category/Windows7

  Link above is Windows 7 Forum for questions on Windows 7.

  Windows 7 questions should be directed to the it.

  You are in the Vista Forums.

  See you soon.

  Mick Murphy - Microsoft partner

• Change of memory card does not valid warranty?

  I think of buying a Tecra laptop. I'm interested has 512 MB of RAM. If I buy a memory card separately and install it myself is my guarantee becomes invalid?

  All responses appreciated!

  No, certainly not.
  The upgrade has no bad influence on the status of the guarantee.
  For most memory locations are placed at the bottom of the unit and remove the screw.

  PS: Have you checked the user manual? There must be some description of the upgrade memory...

• Customer service does not meet the United States relative to the Compact Z3 repair

  Hello and happy new year!  I was wondering if anyone has experience with sending in a Compact Z3 for repair/replacement under warranty in the United States.  I live chatted and called several times and I can't get any information on the status of my repair or when I get my phone back.  I wonder if you guys could get some advice on what to do next.

  My Z3 Compact suddenly started having battery problems (first similar to this: http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Battery-levels-jumping-randomly-and-not-charging/td-... and then it stuck at 50% and no loading or unloading).  My phone is under warranty until 2017, so I called, got an RMA number and sent him into their repair center in Laredo, Texas.  He arrived on 12/14, and here's the problem: no one can give me an update as to what is happening.  Many cats live and e-mail gave no information.  After a week, I called their customer service line and they said he was being sent to a Manager, who was supposed to send me an email in the next 24 to 48 hours, but didn't.  After the second week, I called again, and it's the same thing (promised an email of a Manager, who I have not received).

  I was told at the beginning that since my phone is an international model, they may have to order parts and could not give me an ETA, but they said that most of the repairs are completed within 14 working days.  They had my phone for at least 10 working days now (and 2.5 weeks in total), and I really should hear a kind of update now.  I'm trying to be patient because it's the holidays and I'm sure their technicians to repair a bit of time off the coast, but some communication would be the bare minimum of acceptable customer service.  At the very least, if Sony does not include automatic updates, I should be able to get some info by calling, instead of this ridiculous evasive.

  What else can I do to get information on the status of my claim?

  I feel your pain. I had a similar lack of information when the screen back of my cracked Z3C randomly after 3 days of property. He was sent to Laredo. I never had an update... called at least twice to get an update and told me I would soon receive a response and how if yes or no the repair would be covered by the warranty.

  Two weeks past, and all of a sudden I get a box from Sony with my phone repaired on the inside. No updates, no notification, no nothing.

  TL, DR: expecting anything near decent service communication or client with this Sony repair center is little more dreaming.

  We wish you the best of luck...

  -Evan

• View variable does not display NULL

  Hello

  After the memory dynamic release, I put released with the null pointer. ICB does not honor this action, see figure below. (I thought she did it before 2013, CVI, but this impression can me because of my bad memory )

  Why?

  The view variable contains NULL in other cases.

  

  Hello Wolfgang,.

  Thank you for reporting the issue. I filed the bug report #423492.

  Unfortunately, I do not have an explanation or a workaround.

  Peter

  PS: It works as expected in 2012 of the CVI. Your memory is better that you remember. :-)

• Not honor the warranty / the TERRIBLE customer service

  I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.

  I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action.  We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.

  Hi @bassplayinlady ,

  I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

  Kind regards
  George

• Impossible to move the mouse cursor using the trackpad on laptop Sony and some of its functions does not work.

  Former title: Sony trackpad not working no-Windows 8

  Hi guys,.

  I have a sony vaio s series that I bought last January. It comes preinstalled with windows 8, and I use it only about 2 - 3 times a week. 2 weeks ago my trackpad stopped working because I can't move my cursor. I can zoom in and zoom out, and other things, but there is a problem with some functions of the trackpad. I checked the synaptic driver and it says that it is up-to-date.
  now, I suspected that it might be a hardware problem, so I sent it to sony Service Center because it is still under warranty. Unfortunately, it is not the case and I was informed that it's a software problem. They advise me reinstall windows 8 because it is the only solution to the problem, they believe. (I want to clarify that it is probably not Fn + F1, as when I start the laptop, the trackpad works perfectly fine for about 30 secods and suddenly Soundtracks autour after that).
  I hesitate to do because it is a daunting task and I'm not really intuitive with such things. I wonder if you have any suggestions or if anyone has experienced the same problem.
  My hunch is that a windows update is responsible for this, but I'm not entirely sure. Indeed, 3 weeks after I bought my laptop, that this has already happened to my once but after the reboot, the trackpad has worked well. now even by restarting the computer does not help. Basically, I have to use a mouse which is not convenient when I'm on the road...
  Thank you very much! appreciate any help I can get, really. I'm about to want to sell my new laptop T_T

  I finally solved the problem. I reinstalled the driver in safe MODE. Hope it could be useful to someone else

• Retina MBP does not not HDMI Cable w Sony tivi

  I used the MBP with OS El Capitan 13.3 retina. I plug shape of calbe HDMI MBP for Sony Bravia, but does not. Sony tv does not show on the screen. Please help me! Thank you

  The TV will not display on your computer screen. Your computer appears on the TV screen if you have selected the right input HDMI on your TV menu.