MS Office 2013 does not work in the new computer

Our new computer, optiplex 3020, came with MS Office 2013; However, we have never been able to use all of the Office components.  We still get an error, for example. Microsoft Word has stopped working.  A problem caused the blocking of the program works correctly.  Windows will close the program and notify you if a solution is available.  We can see the document in the error message.

Maybe we need to register the product, but how to make a page to save it?

You can try to remove the normal.dotm template file. This may solve the problem:

Quit Word

Press Windows key + R

Copy and paste the following text in the field:

%USERPROFILE%\Application data\microsoft\templates

Press the Enter key

Find and delete the Normal.dotm file

Restart Word.

If this does not work, try to maintain the CTRL key when you start Word. If Word starts, you have a bad component loading snap. Let me know and I'll post instructions.

Tags: Dell Software

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