Multifunction LaserJet 1536dnf printers: can scan on Yosemite on a laserjet 1536dnf MFP

I have a laserjet mfp 1536dnf which can scan using a Windows 7 machine, but five users running Yosemite 10.10.3 cannot scan to it. We can print to it. Macs until recently were able to scan.

I removed the printer and downloaded and installed the most recent driver many times and when I open HP Scan it does not recognize the printer.

Any suggestions so I can scan again are appreciated.

Hi happydog89,

Do you mean that the printer does not appear as a Hello printer to add in the windows printers and Scanners?

Usually this would cause network problems, if you cannot add the printer as your Hello.

The access point must support multicasting, which allows to turn Hello to work and you'll also be able to scan. The multicast must be enabled on the router. If your are unsure how to do this, contact the router company.

Please hold me.

Thank you.

Tags: HP Printers

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