Music on hold to the IPCC
Hi Pros,
I need to know about the music on hold for IPCC Express. I have a package of Enhanced IPCC Express 4.0. CRS 4.0.2. CCM 4.1.3
I made a script which I enclose & basically when the caller is in the queue I added the call to hold. Now, I need to know if the caller is placed on hold according to the script, the caller will hear the CCM hold music or not. I was not able to test the music on hold, as the Ministry of HEALTH is not yet configured on CCM. If it works then I can get MOH configured on the server, or else I think about using a long queued prompt queue.
Please notify.
Pratik
Yes. This will work. Configure music on hold user CTI Ports to use the flow of music to hold good in the CM. That's all.
Please rate of messages
Tags: Cisco Support
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