Mute button does not turn on
I use a HP envy laptop 4 about three days. After update everything from windows update and HP, the mute button not more light upward on the keyboard when I cut the sound. I see she is silent in the taskbar in the corner, but it usually shines orange after it has been muted, and now is no longer.
Hello
Try the following.
Download IDT Audio Installer on the link below and save it in your downloads folder.
http://ftp.HP.com/pub/SoftPaq/sp56501-57000/sp56717.exe
One time finished, open windows control panel, open Device Manager and open sound, video and game controllers. Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.
When finished, restart the computer and let Windows load completely. Open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation. Once done, restart the laptop.
Kind regards
DP - K
Tags: Notebooks
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I keep my sound muted until I'm ready to watch videos and others. Tried to reactivate as soon as possible and will not activate the sound. I did the test of speaker and he said another device is opened using the speakers, but I closed internet and all the other tabs & said the same thing. Help, please! I use my laptop for school & sometimes need to watch videos of the class. Thank you!
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