HP envy 17 J160NR: hp envy 17 J160NR mute button does not turn on

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• HP envy 17 J160NR: mute button does not turn on after update

  I just downloaded and installed the new update of windows 10 anniversery but now my button mute not turn on. It still works it just won't turn on I really need to light.

  Hello

  Try the following.

  Download IDT Audio Installer on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63555.exe

  When finished, press and hold the Windows key and press R

  In the run window, type devmgmt.msc and press to enter.

  In Device Manager, expand sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

  When you are finished, download and reinstall the Chipset driver at the following link.

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63408.exe

  When the reinstallation of Chipset has completed, restart the laptop.

  When windows has reloaded, open your download folder, right click on IDT Installer and select "Run as Administrator" to launch the installation.  When he finished, restart the computer again and let windows to load completely for a few minutes before checking it in.

  Kind regards

  DP - K

• HP Envy 23: HDMI in button does not work in Windows 10

  After the upgrade to Windows 10, the button used to display HDMI no longer works on my HP Envy 23

  I had this same problem, except on the 27xt, which is the version 27 "the envy of HP TouchSmart. It is same as the 23 '' only bigger. I called HP who told me to call Microsoft, which, after an hour of Remote Desktop new installation graphic drivers and who does not, told me to call HP.
  
  So, I googled the problem and found this thread on this forum and I am so glad that I did. Hpuser30 is quite right, except that I found a method even easier for fixing.
  
  I went to my local BestBuy store which sells version 23 "and I plugged a flash drive, I brought home, in the USB 3.0 port on the side of the screen. Then I went on the c:\ drive and found their SWSETUP folder, and I "copied" the entire folder on my flash drive. Their machine works perfectly in Windows 10, so I felt confident that this could work. I went home and opened the SWSETUP folder on my computer and I tried MyHPDisplayOSD and I found the folder named the same thing. Inside this folder is a file called HP_My_Display_2.08.020_Setup.exe.
  
  I tried to launch the file but it said I couldn't, because I already had a newer version. That was the problem in the first place. Microsoft or HP had updated the driver to one that is no longer recognize the HDMI port or button.
  
  And I went to control panel configuration then programs and I uninstalled my HP device, requiring a reboot. Then I installed the Setup file on the Flash drive, I got the computer to BeatBuy. I didn't even have to reboot. I just pressed the button HDMI IN and it worked perfectly, the way it is supposed to.
  
  The version store is 23 "and mine is a 27". The store had 10 Windows Home and I have Windows 10 Pro, but the HP_My_Display_2.08.020_Setup.exe works on both.
  
  So, it isn't the graphics driver and is not the button or port, is this HP My Display driver. The solution is really as simple as that. Now, I have to see if Microsoft or HP update again and it mess... Once again. If they do, at least I know how to fix it.

• Envy 15: Airplane Mode button does not work after update of Windows 10

  My airplane on my HP envy mode button will not work after the upgrade to Windows 8.1 for Windows 10. I can turn on and off airplane Mode but not the button. Grateful for the help

  Hello:

  The only suggestion I can offer would be to see if installing the W10 wireless button driver solves the problem.

  http://h20564.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=6943827&swItemId=ob_150986_1&swEnvOid=4192

• HP ENVY Sleekbook 6-1126sa - Mute LED does not

  Name of the product and operating system

  • HP ENVY Sleekbook has 6-1126
  • Windows 8.1

  Description of the problem

  • LED MUTE does not work/display
  • Nothing has changed I'm aware

  Hello

  Try the following.

  Download IDT Audio Installer on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp58501-59000/sp58502.exe

  One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box allow this and then proceed to uninstall.

  When you are finished, close the laptop by holding down the SHIFT key when you click Shutdown to stop temporarily a boot hybrid.

  Robinet tap away at the key esc that you start the computer to launch the Start Menu, and then select f10 to open the bios menu.  Press f5 to load the default values (sometimes it's f9, but the menu below indicates the correct key), use the arrow keys to select 'Yes' and press ENTER.  Press f10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

  Allow Windows to fully - charge it will automatically load an audio driver, but let just this complete.  Then open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  When this has completed, restart the laptop.

  Kind regards

  DP - K

• HP envy 15-j067cl Simple Pass does not work

  Just bought Envy 15-j067cl yesterday with the fingerprint reader, which I've never used it before.  I did all the updates of Windows 8 and then upgraded to level to Windows 8.1.  I uninstalled Norton, using the removal tool, because I have a current subscription for other security software.  I tried to find a way to implement the Simple collar, which is what I understand how to set it to use my fingerprints.  I was unable to put in place.  I checked for Validity Sensor Device Manager and saw the yellow exclamation with this message:

  "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "

  I checked this site, saw a suggestion for drivers of HP recovery, so I did it and now the validity sensor does not show in the Device Manager.  It shows only as "unknown device - another device."  How can I fix it?

  Hello

  First, if you haven't already done so, install the driver from Chipset 8.1 on the following link.

  Chipset Driver - Windows 8.1

  When this has completed, restart the laptop.

  Then see if you can install the following Validity Sensor driver.

  http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63418.exe

  Kind regards

  DP - K

• HP DV7 ENVY: USB 2.0 Port does not

  Hello

  I have a DV7 HP ENVY with 3 - USB 3.0 ports and 1 - USB 2.0 port. The USB 3.0 ports are working well but USB 2.0 does not work. When you plug a USB stick to the USB 2.0 port power led on the memory stick lights up but the led data is not. The computer does not at all to the inserted USB memory. The USB works fine in other 3.0 ports. I tried also to connect other USB devices, and it's the same thing. They work well on USB 3.0 ports, but nothing happens when you connect to a USB 2.0 port.

  I was looking at the USB drivers in Device Manager and haven't noticed anything that seems strange.

  I have run the system test diagnostic USB to start the system and got the following codes:

  Failure ID: 9BXQGK-6JK858-QFPK0K-8D0G03

  Product ID: C1W26EA #UUW

  No idea if this is a hardware or software failure?

  Hi @pefre,

  Welcome to the HP Forums! I read your post and wanted to help.

  I understand that the USB 2.0 port has failed on your laptop. According to the fault code 9BXQGK-6JK858-QFPK0K-8D0G03 you officer, I got following results:

  ID Tag9BXQGK-6JK858-QFPK0K-8D0G03 failure

  ChecksumOK

  16/06/Date2016 of test

  Failure Code434

  Device

  Communications

  Includes

  GPS, HUB, Modem, network, map network drive, PCI, PCMCIA, Switch, USB card

  Error message

  Failure of USB (not specified)

  It seems that there is a hardware failure with the USB port.

  Is your laptop still under warranty? If so, please contact support phone HP load a repair:

  Please the following link http://www.hp.com/contacthp allows you to create a folder for your problem and contact HP. If you do not live in the United States / Canada, please click on the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get contact information for your region.

  Please let me know if that solves the problem by marking this message as "accept as a Solution.  To simply say thank you, click the thumb upward below!   If you need more assistance let me know and I will gladly do everything I can to help. Thank you.

  Kind regards

• HP ENVY 15-k203tx: brightness keys does not work after the upgrade to windows 10

  Hello.

  I am using HP ENVY 15-k203tx and I have NVIDIA GeForce GTX 850 M
  I recently upgraded the operating system of windows 8.1 to windows 10
  Brightness shortcut keys do not work
  
  All the drivers are up to date.
  
  PnP monitor is also activated. What should I do?

  

  Hello

  You laptop has Intel/Nvidia switchable graphics and search RTA the screenshot, it does not resemble the driver Intel is installed.

  Try the following.

  Download driver Intel HD Graphics on the following link and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp72501-73000/sp72810.exe

  Once complete, download and reinstall the Chipset driver from the link below.

  http://ftp.HP.com/pub/SoftPaq/sp72001-72500/sp72043.exe

  When it's over, don't reboot not the laptop that you are prompted, rather open your download folder, right-click on the Intel HD Graphics package and select "Run as Administrator" to launch the installation.

  Once this done, reboot the laptop and let Windows load completely for a few minutes before checking.

  Kind regards

  DP - K

• HP envy 15 key 'fn' 1066NR does not

  I bought a referbished envy 15 1066NR delivered without an operating system. I installed Windows 7 and noticed that the 'fn' key did not work. I thought it was a driver problem, but now I have downloaded and installed all the drivers I can think.

  In the last few days that I have upgraded to Windows 8 and after many hours of work with video drivers, finally got the system is stable. All the old drivers I had installed Windows 7 are compatible and since it was an upgrade, settled automatically in Windows 8. I always have problems with the "fn".

  That's when my friend 'Google' has been used. I found that, in the bios settings, there is a way to activate the default fn keys (pressing the f11 key is f11 but mute). This setting has been activated (f11 = mute) and I turned it off (f11 = f11) but now the fn key still does not work.

  I know that the "f1 - f12" keys work with their assigned functions because when the above bios setting has been activated, I was able to use them, but not my f1-12 keys.

  I would like to activate my fn button. I think that it needs active and should be trivial, but I don't see how.

  Please help and thank you in advance,

  -bscholt22

  OK, so it sounds like the Fn key does nothing at all - just wanted to confirm that the toggling this setting did not produce a different result.

  So, it looks that the Fn did not work right out of the box, this exact key? In this case, if you bought it refurbished at HP, always be guaranteed on this subject and could get a repair - maybe it's that the keyboard is physically not working properly. If you bought the device, refurb, please contact them and see if they will honor any kind of warranty.

• TouchSmart HP Envy 15-q178ca fn key does not

  The fn on my brand new hp envy touchsmart 15-q178ca does not work, and I can't controll brightness and volume with it. No idea why?

  It solved! Apparently, you have to press CTRL + fn to use the keys f1-12.

• HP dv6 ENVY: My Envy of HP dv6 wifi does not work all of a sudden

  Hi, I received my laptop 2 years in 2013. He works very well with the occasional wifi disconnects, but above all, it reconnects immediately after. However, earlier I was Surrfing the net, my wifi suddenly disconnected and now it says it is unavailable and does not at all any network show. The wifi icon now displays an 'x' also. Help, please.

  Product name: HP ENVY dv6 Notebook PC
  Product no.: D4B30PA #AB4
  Series No.: [personal information]
  BIOS (Setup): F.22 - 02/11/2012 (A 088, 120000305910000620100)
  Keyboard Review: 52.24
  Total memory: 8.00 GB
  Processor name: Intel Core i7-3630QM CPU @ 2.40 GHz

  Hi @Alzark,

  Welcome to the HP Forums!

  It's a great place to find answers and suggestions!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

  I understand that your wireless network was working but now it says not available and shows not all networks.

  Have you ran the Windows troubleshooting tool?

  If you check device manager is there any errors on the network map?

  HP Notebook PCs - performing a Hard Reset or forced Reset.  Please be sure to disconnect all external devices and remove any disc from the optical drive.

  Here is a link to HP computers - troubleshooting wireless network and Internet (Windows 8)

  HP Notebook PC - hardware failures (Windows 8) screening.  Under components is a network control.

  Good luck!

• Envy 15 J003-tx: Webcam does not work properly

  My laptop webcam does not work correctly. It worked correctly and comfortably at the time where I bought the laptop recently.  But now, the hd quality missed thanks to a certain period. I have tried several methods until this. I thought the cyberlink you cam affect only indirectly & I uninstall & began to use the camera to windows. But it does make a difference. The photos are very dark such as silouhgts can only be seen. In my view, there is a vulnerability with some drivers or settings. But I can not diaognase that. What should I do?

  Hi @Gumindu,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your computer laptop TouchSmart from HP ENVY 15-j003tx and questions with the WebCam works not properly. Here is a document on WebCam troubleshooting.

  I would just start the section marked the Webcam image quality problems.

  Please let me know how it goes.

  Thank you.

• ENVY dv6t-7300 CTO Quad Editio: Envy dv6 IDT sound card does not

  Recently, the sound card for computer laptop has had problems. For a month or two I get appears randomly in my audio using several 1/8 "cables to my speakers and headphones.  Now my problem is that the card is not to give me audio quality and it seems that I need a replacement. Its really quiet compared to normal and audio pieces of low frequencies and sounds just awful.  My laptop is an essential part of my work, so I would like to know what options I have to replace. First of all, I want to make sure that the card is replaceable quality even if not better. Secondly, is it possible for me to get the part sent home to replace me myself or maybe take in my laptop to the building to take only a short amount of time with her. I'm running on an audio interface I already owned for a long time, but it is inconvient for me to use when im to mobile OS. Please indicate all the options that I have new maps that will be filt with my current laptop (HP ENVY CTO 7300 dv6t Quad Edition Notebook PC), and all the options I have for the replacement of the card (remove old and replace it with the new.

  @Xx_Lucas_xX

  The Riddle_Decipher is at your service!
  
  I understand that you have been troubled by Audio drivers

  • I recommend you update the BIOS by using the tool HP Support assistant or the HP website.
  • Once you update the bios > uninstall the current sound driver by using Device Manager > then use this LINK (ditto) to download the updated audio driver and that should fix this problem.
  • For a diagnosis more > click here
  • I also suggest a test of material on the sound card to be on a safer side: click here

  Keep me posted!

  Kind regards

• HP envy 15t: HP envy 15t laptop does not turn even after going through all the recovery solutions, I've seen online.

  My notebook of HP envy turn not, I plugged in the charger and the indicator showed a white light for a few seconds before changing to an orange light. Let charge for a long time and still have the same problem. Please I really need help.

  HI @IdrisOmotee,

  Welcome to the HP Forum!

  Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others. Because you have the best experience, here is a link for you to see, if you have concerns: first time here? Learn how to publish and more

  I understand that you can not power on your laptop. When you plugged the adapter AC light was white to turn a few seconds orange.

  What is your specific model of laptop HP 15 t? Computers laptops HP - how can I find my model number, serial number or product?

  You directly to an electrical outlet and do not use a power / surge bar?

  Have you tried a different outlet?

  Here is a link that may help:HP laptops - tests and using the adapter

  Please let me know the results.

  To express the gratitude of my post please click on the "Thumbs Up Icon'." "  If my post the problem that you are experiencing, please click 'accept as Solution' to help others find what worked for you!

• Envy 15 j111tx: fingerprint sensor does not work

  So I have a HP Envy 15 j111tx.

  I have Windows 10 (64-bit) installed on my computer,

  I want to login my computer by using the fingerprint reader, but it won't work.

  I will drag my finger and it won't even turn on. I don't know what to do and I don't want to do something to make things worse.

  Help, please!
  
  User HP Envy

  Please explain the problem in detail. You get any message, of fingerprints of the work of connection in applications, etc.

  Mean while, download and install the latest drivers and software:

  http://support.HP.com/us-en/drivers/