MUTE button on Pavilion dv6z 3100 stuck on Red

Hello

Mute the button on my laptop is stuck on red, even when he is not dumb.  S/N is CNF0391Y54 and the number of product WV813AV.  Model number dv6z 3100

I know from reading other messages that I should reinstall the audio driver, but I'm having a difficulty in finding the right driver.  Could you get it someone please let me know the link for the correct driver?  I hope I included enough information.

Thanks for any help.

Hello

Try the following.

Download IDT Audio Installer on the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp50501-51000/sp50595.exe

One time finished, open windows control panel, open Device Manager and open sound, video and game controllers.  Right click on the IDT device and select uninstall - also, you should get a command prompt to delete the current driver, check the box to enable this and then proceed to uninstall.

When finished, restart the computer and let Windows load completely.  Open your download folder, right-click on the IDT Installer and select "Run as Administrator" to launch the installation.  Once done, restart the laptop.

Kind regards

DP - K

Tags: Notebooks

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