My 6100 printer has never been able to print colors
1 day he told me that the Blue cartridge (cyan) is empty, even when I replaced the cartridge with a new one, and he always says that the other colors are 'weak '. I've been printing the words black and white on a page, in fast draft mode, but the only time wherever I tried to print colors, she doesn't--a yellow cuff came out white, no colour at all. He said always cyan is empty. Now it will not print black and white at all. Am I supposed to spend $50 + new cartridges whenever I need to print something?
Also, is there a Ribbon of cellophane that I need to take it off inside the printer? I see a coating cellophance on transport of the cartridge in the printer, but there is nothing in the manual that says to remove it.
Unable to print color seems a flaw for me. Can I make a return? I bought it two weeks ago.
Catherine
Hi CMBoston,
I understand that you were not able to print anything in color, and you see a piece of Ribbon of cellophane inside. I want to help you with this.
Please use the following document to solve the quality problem, you meet; Troubleshooting print quality problems.
The strip inside the printer should be removed if the installation guide you requested otherwise, it is part of the internal mechanics.
I'm not sure of the return policy where you bought the printer so I can not answer or not you can return the printer, but I can say that HP printers have a 1 year manufacturing warranty. If you're still having problems after following the steps outlined in the document, call HP. The number of call HP is 1-800-474-6836 for the Canada and the United States, or you can Contact HP worldwide.
I hope that this information solves your request.
Tags: HP Printers
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